Senior Member Care Advocate

ISHE; Phoenix, Northern (AZ, KY); Hybrid; USD 25,000 - 53,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health is seeking a Member Advisory Team member to perform telephonic outreach to eligible members, assisting them in making informed healthcare decisions. You will coordinate care, provide support and education using care management tools and resources.

The role emphasizes clear communication, organization, and accurate documentation. It offers full-time hours, a competitive benefits package, and a base pay range reflecting geography and experience.

Qualifications

• 2 years of experience in customer service, retail or inside sales, or health coaching
• Demonstrated organizational skills, including effective verbal and written communications skills required
• Proficiency in Microsoft Word and Outlook
• Data entry and documentation experience within member records is strongly preferred
• Familiarity with basic medical terminology, health care, and the concepts of care management strongly preferred

Responsibilities

• Telephonic outreach to eligible members to help them make improved decisions about their healthcare
• Provide care coordination, support, and education for members through the use of care management tools and resources

Skills

Customer service

Organizational skills

Verbal & written communication

Data entry

Medical terminology

Education

High School diploma

Bachelor's degree preferred

Tools

Microsoft Word

Outlook

Job description

CVS Health is seeking a Member Advisory Team member to perform telephonic outreach to eligible members, assisting them in making informed healthcare decisions. You will coordinate care, provide support and education using care management tools and resources.

The role emphasizes clear communication, organization, and accurate documentation. It offers full-time hours, a competitive benefits package, and a base pay range reflecting geography and experience.