Senior Medical Support Coordinator

US-Department-of-Veterans-Affair; Indianapolis (IN); On-site; USD 43,000 - 64,000; Full time

Job summary

The Lead MSA at the U.S. Department of Veterans Affairs monitors and assigns work, provides input on performance, resolves daily workplace issues, and maintains an efficient workflow across multiple clinics and specialties.

Duties include ensuring coverage of all areas, timely completion of Return to Clinic Orders and Consults, reviewing data for efficiency and quality, and guiding staff through training and performance improvements.

Qualifications

• US citizenship is required; non-citizens may apply only per VA policy.
• English proficiency required in spoken and written form (38 U.S.C. 7403(f)).
• Education: HS diploma or GED or equivalent from state or territorial Board of Education.

Responsibilities

• Lead MSA monitors and assigns work, provides input on performance, resolves daily workplace issues, and maintains efficient workflow across clinics.
• Ensure coverage of all areas of responsibility and timely completion of Return to Clinic Orders and Consults.
• Review data and reports to ensure efficiency, quality, and completion of work; guide staff and provide training as needed.

Skills

Medical terminology

Interdisciplinary collaboration

Patient systems

Work prioritization

Staff development

Staffing management

Education

High school diploma or GED or equivalent

Job description

The Lead MSA at the U.S. Department of Veterans Affairs monitors and assigns work, provides input on performance, resolves daily workplace issues, and maintains an efficient workflow across multiple clinics and specialties.

Duties include ensuring coverage of all areas, timely completion of Return to Clinic Orders and Consults, reviewing data for efficiency and quality, and guiding staff through training and performance improvements.