Program Assistant days

Greater Baltimore Medical Center (GBMC); Towson (MD); On-site; USD 24,000 - 35,000; Full time

Job summary

GBMC HealthCare is seeking an administrative professional to provide secretarial support across patient care areas under direct supervision. You will perform data entry, prepare correspondence, and help ensure compliance with regulatory policies.

The role includes greeting visitors, answering calls, coordinating referrals, maintaining filing systems, and handling patient-related inquiries in a fast-paced environment.

Qualifications

• 1 year of related experience required.
• Experience with word processing and data entry.
• Basic knowledge of medical terminology beneficial.

Responsibilities

• Provides secretarial support, prepares correspondence and reports, and performs data entry.
• Acts as receptionist for the assigned area, greets visitors and directs calls.
• Responds to customer service requests regarding patients and families.
• Develops and maintains record keeping and filing systems.
• Coordinates new patient referrals and associated paperwork.

Skills

Medical terminology

Computers & productivity apps

Proofreading & editing

Typing & data entry

Prioritization & multitasking

Tools

MS Office

Job description

Under direct supervision, varied secretarial and administrative duties, which support the delivery of patient care needs while maintaining compliance with all regulatory agencies and program policies.

Education

None

Licensures/Certifications

Not Applicable

Experience

1 year of related experience required in order to demonstrate understanding of general office and patient care policies, programs, filing systems, screening, directing visitors and calls. Word processing and data entry experience.

Skills

• Basic knowledge of medical terminology beneficial.
• Skill in using computers and a variety of personal productivity applications.
• Ability to read and write to proof read and edit routine correspondence and forms.
• Ability to type routine correspondence and data enter information into the computer timely and accurately.
• Ability to prioritize position duties and responsibilities as well as attend to multiple demands and requests simultaneously and assess situations and act accordingly.

Principal Duties and Responsibilities

• Provides secretarial support, prepares correspondence and reports and performs data entry as assigned.
• Acts as receptionist for the assigned area, answers incoming calls and directs them to the appropriate team member. Greets visitors, patients and employees and assists as appropriate.
• Responds to customer service requests regarding patients, families, payers, referral source, vendors, etc.
• Develops and maintains record keeping and filing systems following program protocols.
• Coordinates new patient referrals and associated paperwork.

All roles must demonstrate GBMC Values

Respect

I will treat everyone with courtesy. I will foster a healing environment.

• Treats others with fairness, kindness, and respect for personal dignity and privacy
• Listens and responds appropriately to others' needs, feelings, and capabilities

Excellence

I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.

• Meets and/or exceeds customer expectations
• Actively pursues learning and self-development
• Pays attention to detail; follows through

Accountability

I will be professional in the way I act, look and speak. I will take ownership to solve problems.

• Sets a positive, professional example for others
• Takes ownership of problems and does what is needed to solve them
• Appropriately plans and utilizes required resources for various job duties
• Reports to work regularly and on time

Teamwork

I will be engaged and collaborative. I will keep people informed.

• Works cooperatively and collaboratively with others for the success of the team
• Addresses and resolves conflict in a positive way
• Seeks out the ideas of others to reach the best solutions
• Acknowledges and celebrates the contribution of others

Ethical Behavior

I will always act with honesty and integrity. I will protect the patient.

• Demonstrates honesty, integrity and good judgment
• Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers

Results

I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.

• Embraces change and improvement in the work environment
• Continuously seeks to improve the quality of products/services
• Displays flexibility in dealing with new situations or obstacles
• Achieves results on time by focusing on priorities and manages time efficiently

Pay Range

$17.30 - $25.11

Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.

Equal Employment Opportunity

GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.