Senior Medical Secretary Per Diem

UMass Memorial Health; Worcester (MA); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Signing bonus

Job summary

UMass Memorial Health is seeking a medical secretary to support patient scheduling, admissions, and front-desk operations across inpatient and outpatient settings. You will greet visitors, verify insurance, collect payments, and coordinate with clinical teams to ensure smooth patient flow.

The role requires strong organizational skills, at least 2–3 years of experience in medical secretarial/administrative support, and a high school diploma with additional office training.

Qualifications

• 2–3 years of medical secretarial/administrative support experience.
• Strong organizational and communication skills.

Responsibilities

• Schedules and coordinates patient visits, procedures for inpatients and outpatients.
• Greets visitors and patients and provides standard information; fosters quality customer service.
• Handles patient-care related phone calls and refers matters to the appropriate department.
• Issues and verifies patients' managed care referrals.
• Registers patients for visits using computer-based scheduling system.
• Verifies patient insurance coverage and eligibility.
• Collects co-payments and maintains records; makes daily cash deposits.
• May perform on-site charge entry processes.

Skills

Medical secretarial/administrative

Education

High School diploma

6-12 months office training

Job description

Schedule Details

Scheduled Hours: 4 - Mixed Shift, 8 Hours (United States of America). Shift: 4 - Mixed Shift, 8 Hours (United States of America). Hours: 0.

This position may have a signing bonus available. A member of the Recruitment Team will confirm eligibility during the interview process.

Major Responsibilities

• Schedules and coordinates patient visits, medical procedures for both inpatients and outpatients with admitting, the OR, testing centers, pre-admission, etc.
• Greets visitors and/or patients. Ascertains their needs, and provides standard information as required. Fosters quality customer service.
• Receives and addresses patient‑care related phone calls. Provides routine information on procedures and standard policies, refers matters to appropriate person within department.
• Issues and verifies patients' managed care referrals.
• Registers patients for each patient visit, utilizing computer‑based patient registration/scheduling system.
• Verifies patient's insurance coverage and eligibility.
• Collects co‑payments from patients for visits, maintains records, and makes daily cash deposit.
• May perform on‑site charge entry processes, utilizing computer-based systems.

Position Qualifications

License/Certification/Education

Required:

• High School diploma.
• 6‑12 months additional specialized medical secretarial/medical office training.

Experience/Skills

Required:

• 2‑3 years of medical secretarial/administrative support experience.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail]. We will make every effort to respond to your request for disability assistance as soon as possible.