Senior Medical Office Assistant (Contract-To-Hire)

reSOURCE Government Services; Kissimmee (FL); On-site; USD 22,000 - 25,000; Full time

Job summary

reSOURCE Government Services seeks a Senior Medical Office Assistant for Osceola County, located at Osceola Corrections in Kissimmee, FL. The role oversees inmate medical records, EMR operations, and coordinates off-site healthcare services to ensure compliant, high-quality patient care.

The position supports medical staff, maintains inventory, and assists with administrative projects while upholding confidentiality and accuracy in documentation.

Qualifications

• Two years of experience in a medical office or healthcare administration.
• Experience with EMR systems and Microsoft Office preferred.
• Ability to maintain patient confidentiality and accurate records.

Responsibilities

• Oversee inmate medical records and EMR operations.
• Coordinate off-site healthcare services and transportation.
• Maintain medical supply inventory and document processing.
• Assist healthcare staff and liaise with EMR vendor for reports.
• Support CQI initiatives and department compliance.

Skills

Data entry

Medical records

Confidentiality

Communication

Education

High school diploma or GED

Tools

EMR systems

Microsoft Office

Job description

Senior Medical Office Assistant – Osceola County Government BoCC

This position is recruited and staffed with reSOURCE Government Services, not Osceola County Government BoCC

reSOURCE and Osceola County are a 100% drug free workplace

Location: Osceola County Corrections – 402 Simpson Road, Kissimmee, FL 34744

Work Schedule: Monday – Friday; 8:00 AM – 5:00 PM

Pay Rate: $16.44 per hour

Required: Must be able to clear pre-employment Level II background check, drug test, education and employment verification, and Tuberculosis (TB) test; Must possess a valid and active driver's license

General Description of Duties

The purpose of this position is to provide oversight of inmate patient medical records as well as supports electronic medical record (EMR) operations, coordinates off-site healthcare services, manages medical supply inventory, and assists healthcare staff in delivering efficient, compliant, and high-quality patient care.

ESSENTIAL JOB FUNCTIONS

• Performs a variety of routine and moderately complex secretarial functions, e.g., data entry, typing reports preparation and processing, documentation review; gathers, and prepares data as a directed; provides information to supervisor.
• Generates various routine and moderately complex correspondence, articles, memos, agendas, orders, reports, forms, manuals, or other relevant materials appropriate to the assigned department; may be required to calculate or review statistical data or reports.
• Assist with EMR administration, documentation standards, user support, and the scanning, updating, reviewing, and organization of medical documentation within the EMR system; serve as the liaison between the County and EMR vendor to ensure reports and forms are accurately represented in the EMR program.
• Assists with specialized projects to support administrative processes of the department.
• Assists with the resolution of minor routine administrative and operational problems.
• Coordinate off-site medical appointments, referrals, and transportation with internal staff and external providers.
• Maintains departmental inventory functions.
• Support Continuous Quality Improvement (CQI) initiatives and departmental compliance efforts.
• Performs duties as assigned/necessary which are related, or logical in assignment to the position.

MINIMUM QUALIFICATIONS

Education: High school diploma or GED.

Experience: Two (2) years of experience in a medical office, healthcare administration, medical records, patient services, or a related administrative role. Equivalent combinations of education, training, and experience may be considered.

Preferred: Experience with Electronic Medical Records (EMR) systems and Microsoft Office is preferred.

KNOWLEDGE, SKILLS, AND ABILITIES

• Working knowledge of medical records and confidentiality practices.
• Must be able to work with people from all walks of life.
• Must be able to communicate both orally and in writing.
• Ability to maintain accurate records and prioritize multiple tasks Considerable knowledge of modern office procedures and equipment; considerable knowledge of clerical and secretarial support functions.
• Ability to access, operate and maintain various software applications.
• Ability to work independently and collaboratively in a professional healthcare environment.
• Ability to read, update and maintain various records and files; knowledge of administrative support functions, e.g., records maintenance, data analysis, reports processing, documentation proofing. Ability to establish and maintain effective working relationships with inmates, health, and corrections professionals.
• Ability to sit, stand, walk, or climb stairs for extended periods of time.

PHYSICAL DEMAND REQUIREMENTS

Physical Demand: Light

• 20 pounds maximum lifting.
• Frequent (up to 2/3 of the work time) lifting, carrying up to 10 lbs.
• If less lifting involved will require significant walking/standing may be required.
• If mostly sitting is involved will require push/pull on arm or leg controls.
• Expressing or exchanging ideas by spoken word or perceiving sound by ear.
• Good eyesight for production or safety of self and others.
• Physical agility is required in kneeling, bending, stooping, and reaching.
• Required to have clear vision at distances of 20 inches or less.

Florida Retirement System (FRS) Employment Disclosure Requirement

All candidates are required to respond to the following questions during the hiring process. Responses must be documented and retained as part of the recruitment record:

1. Are you currently or have you previously been employed by an employer covered under the Florida Retirement System (FRS)? This includes the State of Florida or any other government entity, including school districts within the State of Florida.
2. If the answer is yes:
   • What was your last date of employment with the FRS-covered employer?
   • Since leaving that employment, have you taken any distribution from FRS, including a refund of employee contributions?

Failure to provide complete and accurate information may impact employment eligibility.