Senior Medical Equipment Deliver Driver

AdaptHealth, LLC; Winchester (VA); On-site; USD 42,000 - 64,000; Full time

Job summary

AdaptHealth, LLC is seeking a Medical Equipment Technician to ensure safe delivery, setup, and education of home medical equipment in customer homes or long-term care settings.

You will develop product knowledge, manage delivery schedules, and educate patients on proper use of respiratory and HME equipment while maintaining HIPAA compliance.

Qualifications

• High School Diploma or GED required.
• Entry level sales or customer service background essential.
• 1 year HME delivery experience preferred.
• Valid, unrestricted driver’s license in the state of residence.
• Senior level: 2 years' HME delivery and setup experience.

Responsibilities

• Develop knowledge of products, services, and regulations.
• Manage territory to deliver equipment and oxygen per standards.
• Educate customers on usage of respiratory and HME equipment at home.
• Complete patient visit reports after setup and follow-up.
• Perform equipment maintenance and repairs as needed.
• Ensure HIPAA compliance and safety protocols.

Skills

Problem solving

Multi-tasking

Equipment testing

Safety awareness

Inventory management

Teamwork

Independent decision making

Microsoft Office

Education

High School Diploma or GED

Job description

Job Type
Full-time

Description

Position Summary:

• Medical Equipment Technicians are responsible for ensuring safe delivery, providing setup, and education in usage of home medical equipment for our customers. Setup is done in their home or long-term care setting.

Essential Functions And Job Responsibilities

• Develop and maintain working knowledge of current products and services offered by the company and all applicable governmental regulations.
• Comply with all applicable company policies and procedures.
• Manage territory to reach service goals and deliver equipment including oxygen as required in accordance with industry standards.
• Educate customers in proper use and care of respiratory and HME equipment in a home setting.
• Complete written patient visits reports following setup and follow-up visits as required.
• Assist with customer equipment problems under emergency conditions.
• Process all orders in a timely, accurate manner.
• Promote services and products to referral sources in the community as appropriate.
• Develop basic reimbursement knowledge and completely document all information necessary to ensure reimbursement for all appropriate equipment, products, and services.
• Assist with implementation of quality improvement program to meet company policies.
• Maintain home oxygen systems through regularly scheduled visits to customers.
• Assume on-call responsibilities during non-business hours in accordance with company policy.
• Safely drive and maintain company vehicle.
• Perform patient assessment and re-assessment for patient care.
• Perform routine preventative maintenance and simple repairs on equipment as required in accordance with company policies.
• Report equipment hazards and/or product incidents as required in accordance with company policies and procedures.
• Develop and maintain working knowledge of current HME products and services offered by the company.
• Retain knowledge of and consistently adhere to procedures for the use of Personal Protective Equipment (PPE), infection control and hazardous materials handling.
• Maintain patient confidentiality and function within the guidelines of HIPAA.
• Completes assigned compliance training and other educational programs as required.
• Maintains compliant with AdaptHealth’s Compliance Program
• Responsible for cleaning equipment when assigned by supervisor or down time allows, following the Branch Maintenance and Cleaning Guidelines
• Perform other related duties as assigned.

Competency, Skills, And Abilities

• Problem solving skills with attention to detail.
• Ability to prioritize and manage multiple tasks.
• Ability to clean, test and repair home medical equipment.
• Ability to identify safety hazards and take the necessary precautions.
• Accurately receive, stock, retrieve and load equipment and supplies.
• Work cooperatively with those contacted in the course of work.
• Ability to prioritize and manage competing priorities and tasks.
• Independent decision making
• Computer skills including knowledge of Microsoft Office applications.

Requirements

Education and Experience Requirements:

• High School Diploma or equivalency
• Entry level sales, customer service background essential
• Military, delivery driver with sales component or health care technician experience would be considered related experience.
• One (1) year of HME delivery experience preferred.
• Valid and unrestricted driver’s license in the state of residence
• Senior level requires two (2) years’ experience in HME delivering and setting up medical equipment in patient homes.

Physical Demands And Work Environment

• Must be able to regularly lift and/or move up to 85 pounds, frequently lift and/or move up to 100 pounds, and occasionally lift and/or move up to 160 pounds.
• Must be able to stretch, bend, stoop and crouch and perform moderate to heavy physical labor while moving equipment and supplies.
• Subject to long periods of sitting and driving.
• Work environment may be stressful at times, as overall work activities and work levels fluctuate.
• May be exposed to unsanitary conditions in some home settings.
• May be exposed to hazardous materials, loud noise, extreme heat/cold, direct, or indirect contact with airborne, bloodborne, and/or other potentially infectious pathogen.
• May be exposed to high crime areas within the service community.
• Must be able to drive independently and travel as needed.
• May be exposed to angry or irate customers.
• Must be able to access the patient’s residence without assistance.
• Ability to effectively communicate both verbal and written with customers with the ability to demonstrate empathy, compassion, courtesy, and respect for privacy.