Senior Medical Assistant - Ear, Nose & Throat Clinic

OU Health; Oklahoma City, Homestead (OK, FL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Senior Medical Assistant for their Ear, Nose & Throat Clinic. In this vital role, you will work closely with healthcare providers to deliver exceptional patient care, ensuring a smooth and efficient clinical experience. Your responsibilities will include taking vitals, assisting with procedures, and managing patient communications. This position offers a chance to make a real difference in patients' lives while working in a collaborative environment that values your contributions. If you are passionate about patient care and looking to grow in your medical career, this opportunity is perfect for you.

Benefits

PTO

401(k)

Medical Plans

Dental Plans

Qualifications

• 3-5 years of experience as a Medical Assistant or similar role.
• Completion of an accredited Medical Assistant Program preferred.

Responsibilities

• Provides direct patient care including vitals, history, and lab work.
• Monitors and documents patient status while managing call volumes.
• Participates in compliance audits and patient education.

Skills

Medical Terminology

Patient Care

Communication Skills

Detail-Oriented

Education

High School Diploma or GED

Accredited Medical Assistant Program

Tools

Basic Life Support Certification

Job description

Position Title:

Senior Medical Assistant - Ear, Nose & Throat Clinic

Department:

Ear, Nose & Throat Clinic

Job Description:

The Certified Medical Assistant II works alongside Physicians and Advanced Practice Providers to provide direct patient care according to state and federal guidelines. This position plays an important role in the ambulatory setting by performing clinical and administrative duties and helping patients feel at ease while understanding provider instructions.

Essential Responsibilities

Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.

1. Provides direct patient care by taking vitals, patient history, venipuncture, lab, x-ray, referrals, and patient phone messages as directed by the provider and/or clinical supervisor
2. Adheres to National Patient Safety Goals as appropriate based on the level of patient contact this position requires
3. Contributes to the assessment/re-assessment of patients
4. Monitors and documents patient status
5. Manages large call volume while maintaining excellent telephone etiquette
6. Organizes workflow to meet patient needs in a timely manner
7. May retrieve and transport medications, instruments, and supplies
8. Works with moderate exposure to hazardous risks, including infections, blood, body fluids, electrical equipment, and chemicals; follows standard precautions
9. Responsible for stocking exam rooms, taking inventory, and ordering supplies
10. Coordinates scheduling with other healthcare professionals and facilities
11. Assists with procedures, maintaining sterile fields and proper specimen labeling
12. Gathers and documents information about patient condition, including lab values, pain levels, education needs, nutritional status, and potential complications
13. Performs cleaning, sterilization, and high-level disinfection of scopes, probes, instruments, and equipment per manufacturer instructions
14. Participates in developing, implementing, and evaluating patient care plans, including medication administration (excluding narcotics) as directed by a physician or physician assistant
15. Reinforces patient education on medications, post-surgical care, diets, and treatment plan changes
16. Transmits prescription refills as directed
17. Arranges hospital admissions and patient care services
18. May precept new medical assistants
19. Participates in compliance audits, chart checks, and safety event reporting
20. De-escalates patient concerns effectively

Minimum Requirements

Education: High School Diploma or GED required; completion of an accredited Medical Assistant Program preferred.

Experience: 3-5 years in patient care as a Medical Assistant or similar role required.

License/Certification/Registration: Basic Life Support (American Heart Association) certification required upon hire. Additionally, one of the following certifications is required:

• Medical Assistant - American Medical Technologists (AMT)
• Registered Medical Assistant - American Association of Medical Personnel
• Registered Medical Assistant - American Allied Health
• Certified Medical Assistant - American Association of Medical Assistants (AAMA)
• Certified Clinical Medical Assistant - National Health Career Association
• National Certified Medical Assistant - NCCT
• Nationally Registered Certified Medical Assistant - National Association for Health Professionals

Knowledge, Skills, and Abilities

• Advanced knowledge of medical terminology
• Professional interaction with healthcare practitioners and patients
• Effective communication skills
• Ability to observe and gather relevant information
• Ability to work independently and in a team
• Detail-oriented and thorough in completing tasks
• Maintains composure in difficult situations
• Understanding and sensitivity to patient needs

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OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, among others. Our benefits are designed to meet your needs both inside and outside of work, providing peace of mind for you and your family.