Senior Market Research Analyst

OG Consulting, Inc.; Philadelphia (Philadelphia County); On-site; USD 80,000 - 110,000; Full time

Job summary

OG Consulting, Inc. is seeking a Senior Analyst in Philadelphia to support CX measurement and NPS analysis. You will synthesize data from multiple sources, develop clear narratives, and build CX dashboards to drive actionable insights for stakeholders.

The role emphasizes cross-functional collaboration, reporting, and ongoing CX measurement initiatives in a fast-paced environment.

Qualifications

• 3–6 years as an analyst in CX, market research, or analytics.
• Strong analytical skills with large datasets and clear conclusions.
• Experience with NPS and CX metrics and dashboards.
• Proficient in Excel and data visualization tools like Tableau/PowerBI.
• Ability to tell data-driven stories and present to stakeholders.
• Excellent written and verbal communication across teams.
• Knowledge of quantitative research and survey methods is a plus.
• Problem solving across multiple data sources to answer business questions.
• Organized, adaptable, and able to manage priorities in a fast-paced environment.
• Location: Philadelphia, PA

Responsibilities

• CX & NPS analysis to identify trends, drivers, and opportunities.
• Data synthesis from multiple sources to understand performance and trends.
• Create and maintain CX dashboards and recurring reporting with accuracy.
• Translate findings into clear narratives and actionable insights.
• Partner with CX, Research, Analytics, and business stakeholders.
• Support ongoing CX measurement initiatives and pilots.
• Collaborate across teams to connect information for CX strategy.

Skills

CX/NPS Analysis

Data Synthesis

Dashboard Reporting

Insight Development

Stakeholder Support

Research & Measurement

Cross-Functional Collaboration

Excel & Visualization

Communication Skills

Organizational Skills

Tools

Tableau

PowerBI

Excel

Job description

OGCisaboutiqueresearchandconsultingagencyspecializingindata drivenstrategy,quantitativeanalytics,andCustomerExperience(CX)programdesignandoptimization.Wepartnerwithsomeoftheworld’sleadingorganizationsacrossFinancialServices,SpecialtyRetail,Telecommunications,Hospitality,andSoftware,helpingthemgainadeeperunderstandingoftheircustomers,translateresearchintoactionableinsights,andimprovebusinessprocessesandcustomerexperiences.

Oneofourtelecommunicationsclientsisseekingananalytical,detail orientedSeniorAnalysttojointheirteam.Inthisrole,youwillsupporttheanalysisandmeasurementofcustomerexperience,withaparticularfocusonNPSandotherCXmetrics.Youwillworkacrossmultipledatasourcestoidentifytrends,uncoverkeydrivers,andtranslatefindingsintoclear,actionableinsightsforstakeholders.

Thispositionisidealforastronganalyticalthinkerwhoisequallycomfortableworkingwithdataandcommunicatingwhatthatdatameans.Thesuccessfulcandidatewillbeabletomovebeyondreportingnumberstodevelopclearnarrativesaroundcustomerexperiencetrends,supportdashboardsandreporting,andworkcollaborativelywithstakeholderstoanswercomplexbusinessquestions.ThispositionisbasedinPhiladelphia4daysaweek.

• CX&NPSAnalysis:AnalyzeNPSandothercustomerexperiencedatatoidentifytrends,drivers,andopportunitiesforimprovement.

• DataSynthesis:Pulltogetherdataandsignalsfrommultiplesourcestodevelopaclearunderstandingofcustomerexperienceperformanceandtrends.

• Reporting&Dashboards:Create,maintain,andmanageCXdashboardsandrecurringreporting,ensuringdataisaccurate,relevant,andeasytointerpret.

• InsightDevelopment:Translateanalyticalfindingsintoclearnarrativesandactionableinsightsthatexplainthe"why"behindcustomerexperiencetrends.

• StakeholderSupport:PartnerwithCX,Research,Analytics,andbusinessstakeholderstounderstandkeyquestionsandprovidedata-drivenanswersandrecommendations.

• Research&Measurement:SupportongoingCXmeasurementinitiativesandpilotsastheclientevolvesitsapproachtounderstandingcustomerjourneysandexperiences.

• Cross-FunctionalCollaboration:Workacrossteamsanddatasourcestoconnectinformation,identifypatterns,andsupportbroaderCXstrategyanddecision-making.

• Experience:3-6yearsofexperienceinananalystrolewithinCustomerExperience,MarketResearch,ConsumerInsights,BusinessAnalytics,orarelatedfield.

• StrongAnalyticalSkills:Demonstratedabilitytoanalyzelargeorcomplexdatasets,identifymeaningfultrends,anddrawclearconclusionsfromdata.

• CX/NPSExperience:ExperienceworkingwithNPS,customersatisfaction,surveydata,CXmetrics,orsimilarcustomer-focusedmeasurement.

• Reporting&Visualization:StrongexperiencewithExceland/ordatavisualizationanddash boardingtoolssuchasTableau,PowerBI,orsimilarplatforms.

• DataStorytelling:Abilitytoturndataintoacompelling,easy-to-understandnarrativeandcommunicatethekeyimplicationstostakeholders.

• Communication:Strongwrittenandverbalcommunicationskills,withconfidencepresentingfindingsandinsightstocross-functionalteams.

• ResearchKnowledge:Understandingofquantitativeresearchandsurveymethodologies;experiencewithqualitativeresearchorjourneyresearchisaplus.

• ProblemSolving:Abilitytoworkwithmultipledatasources,investigateunexpectedfindings,andindependentlyidentifytheinformationneededtoanswerbusinessquestions.

• Organization&Adaptability:Strongorganizationalskillswiththeabilitytomanagemultipleprioritiesandadaptinafast-paced,evolvingenvironment.

• Location:MustbebasedinPhiladelphia,PA.