Senior Manager, Workforce Strategy & Forecasting

goosehead; Westlake (TX); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

401K Matching Plan

Stock Purchase Plan

Paid holidays

Job summary

Goosehead Insurance seeks a Senior Manager, Workforce Management to lead forecasting, staffing, and resource optimization for our service centers. You will coach teams, drive performance, and deliver actionable insights to senior leaders.

The role requires 6+ years in Workforce Management and 4+ years in leadership, with a Bachelor’s in business or related field. Strong analytics and communication skills are essential; IVR and Tableau experience a plus.

Qualifications

• Bachelor's degree in business, insurance, or related field.
• 4 years of leadership experience.
• 6 years of Workforce Management experience.
• Skills and Abilities.
• Previous experience developing and implementing IVR (IVR) applications.
• Tableau or other reporting platform experience.
• Data analysis or business intelligence certification.
• Project management certification.
• Excellent problem-solving, leadership and decision-making skills.
• Change management experience.
• Strong verbal and written communication skills.

Responsibilities

• Develop workload/staffing plans (forecasts, capacity plans, schedules) to scale enterprise.
• Optimize resources and discover cost effective call routing opportunities.
• Develop accurate demand forecasts and workforce staffing models for Service contact centers and case management teams.
• Lead and/or support high-impact staffing optimization projects.
• Provide leadership and support to planning and performance of integrated resource planning processes.
• Evaluate and review implementation of projects and certify alignment with business plans.
• Provide dissemination of actionable analysis and insights to department heads and senior decision-makers.
• Monitor team performance metrics and KPIs to drive operational efficiencies.
• Work with cross-functional teams to provide solutions and coordinate client needs.
• Communicate organizational changes effectively.
• Prepare comprehensive reports, analyses, presentations and recommendations for senior management.

Skills

Leadership

Communication

Problem-solving

Change management

Cross-functional collaboration

Data analysis

Decision making

Education

Bachelor's degree in business/insurance

Data analysis or BI certification

Project management certification

Tools

Tableau

IVR experience

Job description

Goosehead Insurance seeks a Senior Manager, Workforce Management to lead forecasting, staffing, and resource optimization for our service centers. You will coach teams, drive performance, and deliver actionable insights to senior leaders.

The role requires 6+ years in Workforce Management and 4+ years in leadership, with a Bachelor’s in business or related field. Strong analytics and communication skills are essential; IVR and Tableau experience a plus.