Senior Manager, Workforce Planning Strategy & Analytics

ServiceTitan; United States; On-site; USD 163,000 - 245,000; Full time

Benefits offered by this job

Flexible time off

Medical/dental/vision

Parental leave & fertility support

Job summary

ServiceTitan is seeking a Senior Manager, Workforce Planning Strategy & Analytics to build and lead an enterprise workforce planning discipline. You will shape forecasting, headcount planning, and data-driven decision making across the organization within People Operations.

You’ll partner with FP&A, HR, Talent Acquisition, and business leaders to create scalable models, governance, and a clear executive narrative. Strong FX and ambiguity tolerance are essential.

Qualifications

• 6+ years in FP&A, analytics, or similar quantitative strategy roles; workforce planning a plus.
• Advanced Excel and financial modeling required; SQL and BI tools preferred.
• Experience building forecasting, capacity, or scenario models from scratch.
• Identified and fixed manual processes; built scalable systems.
• Strong influencing skills; drive change across Finance, HR, and leaders without authority.
• Strategic and hands-on; able to build models and brief senior leaders.

Responsibilities

• Build and lead enterprise workforce planning capability; define long-term vision, roadmap, and operating model with stakeholders.
• Partner with FP&A to build demand forecasting, headcount, and scenario models linking decisions to cost and outcomes.
• Diagnose and redesign processes behind workforce and headcount planning; create scalable systems.
• Own data infrastructure, tools, and reporting; build pipelines/dashboards for leadership visibility.
• Influence senior stakeholders across Finance, HR, and business teams without formal authority.
• Prepare and deliver executive-ready analyses and recommendations on workforce strategy.
• Partner with Finance/FP&A on headcount governance, budgets, and long-term workforce cost planning.

Skills

Advanced Excel

Financial modeling

Forecasting models

Data analytics

Influencing skills

Education

Bachelor's degree in quantitative field

Tools

SQL

Tableau

Power BI

Looker

Job description

Ready to be a Titan? ServiceTitan is looking for a Senior Manager, Workforce Planning Strategy & Analytics to build and lead our enterprise workforce planning discipline within People Operations. This is a newly-defined leadership role responsible for shaping how ServiceTitan plans, forecasts, and organizes its workforce company-wide.

You'll join the People Infrastructure team - a group that brings together People Technology, People Analytics, and Strategic Initiatives. You will be a key driver of the People Operations strategic agenda - partnering with HR leadership, Finance, Talent, and business leaders across the company to integrate workforce data into decisions on financial forecasting, headcount planning, recruitment strategy and global strategy. You'll own the models, frameworks, and operating rhythm that give leadership a clear, data-backed view of the workforce, and you'll help translate that view into strategic recommendations at the highest levels of the org.

The ideal candidate is comfortable building capacity and scenario models from scratch, and knows how to operate as both a strategic advisor and a hand-on builder. You’re equally comfortable constructing a forecasting model and briefing senior leaders on what it means for the company's strategy.

What You’ll Do

• Build and lead ServiceTitan's enterprise workforce planning capability, defining the long-term vision, roadmap, and operating model in partnership with FP&A, HR leadership, Talent Acquisition and business stakeholders.
• Partner directly with FP&A to build demand forecasting, headcount, and scenario-planning models that connect workforce decisions to cost, capacity, and business outcomes - bringing rigor and technical structure to what has historically been a manual, spreadsheet-driven process.
• Diagnose and redesign the messy, cross-functional processes behind workforce and headcount planning - data collection, forecasting cadence, approval workflows - turning ambiguous or broken processes into scalable systems.
• Own and evolve the data infrastructure, tools, and reporting that power workforce planning, including building pipelines/dashboards that give leadership self-serve visibility into headcount and capacity.
• Influence senior stakeholders across Finance, HR, and business teams to adopt new models, frameworks, and ways of working — without relying on direct authority.
• Prepare and deliver executive-ready analysis and recommendations on workforce strategy, translating complex data into a clear narrative for senior leadership.
• Partner closely with Finance/FP&A on headcount governance, budget cycles, and long-term workforce cost planning.

What You’ll Need

• 6+ years of experience in FP&A, business/data analytics, management consulting, or a similarly quantitative strategy role — workforce planning experience is a plus but not required.
• Strong technical/data skills: advanced Excel and financial modeling required; SQL and BI tools (Tableau, Power BI, Looker) strongly preferred.
• Demonstrated experience building forecasting, capacity, or scenario models from scratch, often with incomplete or messy data.
• Track record of identifying and fixing broken or manual processes — building scalable, repeatable systems in their place.
• Strong influencing skills: comfortable driving change and building buy-in across Finance, HR, and business leaders without formal authority over them.
• Comfortable operating at both a strategic and hand-on level — able to build the model yourself and brief senior leaders on what it means.
• Strong executive presence and communication skills; able to turn complex data into a clear, actionable narrative.
• Ability to thrive in ambiguity in a fast-paced, high-growth environment.
• Bachelor's degree in a quantitative, business, finance, or related field, or equivalent experience.

Be Human With Us

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

Use of AI Technology

We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

What We Offer

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation, which may change over time. We comply with all applicable minimum wage laws. For candidates in the United States, the good faith salary ranges estimate for this role is Zone 1: $163,400 USD - $245,000 USD Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WA Zone 2: $152,600 USD - $229,000 USD Applicable for: All other US locations. International Compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process. Actual compensation within a range is determined by factors including relevant experience, skill set, qualifications, and performance. In addition to base salary, our total compensation package includes an annual bonus, equity, and a holistic suite of benefits.