Senior Manager, Workday HCM (Global Delivery Center)

Collaborative Solutions; United States; Remote; USD 120,000 - 150,000; Full time

Job summary

A leading company is seeking a Senior Manager to lead their HCM team. This role involves overseeing team operations, managing multiple projects, and providing expert guidance while ensuring client satisfaction. Candidates should have strong communication skills and significant Workday implementation experience, offering an opportunity for growth in a dynamic environment.

Benefits

Entrepreneurial environment

Opportunity to do great work

Global operations

Learning opportunities

Qualifications

• Minimum 5 years project work experience with direct client interaction.
• Must have active Workday HCM Certification.
• Ability to manage multiple projects and initiatives simultaneously.

Responsibilities

• Oversee team workload and serve as an escalation path.
• Manage day-to-day team operations and establish key metrics.
• Guide customers through design sessions and ensure smooth project transfers.

Skills

Workday implementation experience

Communication skills

Analytical skills

Project management

Education

Workday HCM Certification

Workday supplemental Certification

Job description

About the Role

As a Senior Manager, you will be the “go to” practice leader, expected to provide expert guidance to the HCM team and their subsequent team members. This person works closely with Engagement Managers, Project Managers, Managing Consultants, and leads, and acts as a liaison between the HCM team and executive management. You will assist in identifying business needs, staffing projects, and ensuring that the work/life balance of our consultants is monitored and adjusted appropriately.

Team Management

• Oversees Global Delivery Center (GDC), Application Managed Services (AMS), Projects and Continuous Value Services (CVS) team workload and serves as an escalation path for urgent or high priority issues and major requests;

• Oversees GDC (AMS, Projects and CVS) team forecasting and utilization;

• Manages day-to-day team operations in identifying establishing processes, standards, and key metrics;

• Build and consolidate Internal training materials and/or create pack for new functionality deployment & offering for customers and internal team;

• Streamline processes between different regions and work effectively with team members, Service Delivery Managers, Engagement Managers and Client Partners to support customer satisfaction and success;

• Act as a mentor to fellow consultants and associates.
  

Project:

• Independently manage work on multiple projects in various phases;

• Leverage expertise to make recommendations and develop solution based on the customers’ requirements, budget, and time-frame;

• Guide customers through facilitated design sessions based on best practices and an understanding of the customers’ unique business requirements;

• Coordinate with project teams to align development with customer design decisions;

• Regularly engage and support the customer through all phases of the project, ensuring a smooth transfer from legacy systems to the Workday HCM solution;

• Provide status updates to the customer, project team, and management on a regular basis;

• Willingness to take a leadership position on a project or as a Workday Product Lead;

• Display hands-on expertise of the software, including building complex configurations, moving configuration from tenant to tenant and providing guidance to project team on requirements.

Skills and Requirements:

• Must have active Workday HCM Certification – any of the following modules: HCM,

• With Workday supplemental Certification is an advantage (Absence, Time Tracking, Core and Advanced Compensation)

• Strong Workday implementation experience (minimum 5 years of project work experience with direct client interaction)

• SME of at least 1 Workday Module

• Ability to manage multiple projects and initiatives simultaneously

• Ability to identify and analyze areas of risk and develops plans to minimize.

• Strong communication, presentation, and analytical skills, with the ability to effectively manage customer expectations

• Ability to work in diverse, fast paced environment and effectively collaborate across teams.

• Experience in gathering business requirements, designing, and prototyping, testing, and implementing reporting requirements under multiple deadlines.

#LI-Remote

Why choose Cognizant:

• Entrepreneurial environment that welcomes your ideas
• Opportunity to do great work
• Outreach programs that support communities and tap into your volunteer spirit
• Learning opportunities to help current needs and advancement
• Global operations, with opportunities in North America, Europe and Asia Pacific
• An abundance of Affinity groups to meet your needs

Cognizant Core Values:

• Work as One: We think beyond roles, relying on each other’s strengths to win as a team.
• Raise the Bar: We always aim for excellence in how we work and what we deliver.
• Dare to Innovate: We push boundaries and take chances to reimagine what’s possible.
• Do the Right Thing: We all lead with integrity and always make the ethical choice.
• Own It: We own the outcomes for our company, colleagues, and community.