Senior Manager, Voice AI & Contact Center Engineering

WEX; Dallas (TX); On-site; USD 122,000 - 147,000; Full time

Benefits offered by this job

Health, dental & vision insurance

Retirement savings plan

Paid time off

Job summary

WEX is seeking a Senior Manager of Enterprise Applications to lead global contact center platforms, telephony infrastructure, and voice automation systems. You will guide a distributed team of analysts, SWEs, and cloud contact center specialists across Mobility, Corporate Payments, and Benefits & Health lines.

You will drive AI-native voice experiences, real-time agent support, and end-to-end automation while partnering with multiple business units and vendors.

Qualifications

• 8+ years in enterprise app engineering, cloud telephony, or contact center tech.
• 3+ years in people management or technical leadership.

Responsibilities

• Lead enterprise contact center platforms, telephony infrastructure, and voice automation.
• Manage a distributed team of analysts, SWE, and cloud contact center specialists.
• Oversee integrations with Salesforce, billing engines, and core processing platforms.

Skills

Cloud Telephony

CCaaS

Leadership

AI/NLP integration

Stakeholder management

Data analysis

Education

Bachelor's degree in CS or related field

Tools

AWS Connect

Genesys Cloud

Five9

Cisco/Avaya

Job description

WEX is seeking a Senior Manager of Enterprise Applications to lead global contact center platforms, telephony infrastructure, and voice automation systems. You will guide a distributed team of analysts, SWEs, and cloud contact center specialists across Mobility, Corporate Payments, and Benefits & Health lines.

You will drive AI-native voice experiences, real-time agent support, and end-to-end automation while partnering with multiple business units and vendors.