Senior Manager, UX Writing – Payments

airbnb, Inc.; United States; Remote; USD 120,000 - 150,000; Full time

Job summary

A leading company in the travel industry seeks a Senior Manager for UX Writing to lead a team focused on Payments products. The role involves coaching, managing resources, and driving content strategy while collaborating with cross-functional teams. Ideal candidates have extensive experience in UX writing and management, a strong storytelling ability, and a passion for the company's mission.

Benefits

Bonus

Equity

Employee Travel Credits

Qualifications

• 12+ years of experience in UX writing or content strategy.
• 6+ years of management experience.

Responsibilities

• Coach and grow a team of 8 UX Writers.
• Manage UX Writing resourcing for Payments initiatives.
• Lead storytelling and content strategy.

Skills

Leadership

Storytelling

Collaboration

Job description

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

UX Writing is a core design discipline at Airbnb. Our team of 40+ writers works closely with Experience Design, Experience Research, Product, and Engineering to support the product development process from beginning to end. Whether you excel in upfront storytelling, end-to-end systems design, or nitty-gritty execution you'll find your people here.

The Difference You Will Make:

In this Senior Manager role, you’ll coach, support, and grow a senior team of UX Writers who work on our Payments products (including checkout, travel insurance, AirCover, and taxes). We expect serious storytelling chops, plenty of experience navigating reviews and securing buy-in with senior leadership, and an incredibly high bar for quality. Past experience working on finance or payments products is definitely a plus.

A Typical Day:

• Coach, support, and grow a team of 8 UX Writers
• Manage UX Writing resourcing across the entire suite of Payments initiatives
• Work with Design, Product, and Creative partners to define the strategy and product requirements across multiple major launch initiatives
• Directly lead storytelling and content strategy for several of those initiatives
• Provide direction, coaching, and feedback on copy across multiple touchpoints (from strategy and storytelling to detailed product flows and emails)
• Regularly present content and design work to executives and other senior stakeholders
• Drive consensus with stakeholders and/or partners on content recommendations
• Mentor and coach team members to set concrete goals and develop their strengths
• Develop processes and templates to help UX writers work more efficiently, and trainings or workshops to enhance their skills

Your Expertise:

• 12+ years of experience in UX writing, content design, or content strategy
• 6+ years of management experience
• Proven ability to lead content/copy work from concept to detailed design
• Proven ability to successfully lead teams in ambiguous work environments
• Significant experience presenting to and building strong working relationships with executive teams
• Comfortable driving design decisions through a strong understanding of user experience design principles and interaction patterns
• Proven ability to collaborate with cross-functional teams in all stages of design and build
• Passion for Airbnb’s mission, commitment to diversity, and global mindset

Your Location:

We are open to candidates in multiple locations, but we ask that you are able to work Pacific Time Zone work hours as needed.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [e-mail] . Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.