Senior Manager, U.S. S&OP-E

Galderma; Boston (MA); Hybrid; USD 140,000 - 175,000; Full time

Benefits offered by this job

Health insurance

401(k) match

PTO

Job summary

Galderma is seeking a senior professional to own the end-to-end S&OP/IBP process for the U.S. organization.

The role requires coordinating demand forecasting, production planning, and inventory management with global directives and best-in-class benchmarks. The position also focuses on financial forecasting, supply chain health across BUs, and collaboration with Supply Chain Leadership to present decisions to senior management.

Qualifications

• 10+ years of experience with S&OP/S&OE processes.
• Strong forecasting and planning knowledge across supply chain.
• Interpersonal and presentation skills for cross-functional work.
• Proficiency in Microsoft Office and collaboration tools; Oracle ERP a plus.
• Analytical mindset with focus on continuous improvement.
• APICS/ASCM certification preferred.

Responsibilities

• Own end-to-end S&OP/IBP process alignment with demand, supply, and inventory.
• Define templates, data structures, and KPIs; standardize documentation across BUs.
• Facilitate cross-functional meetings to balance supply and demand and drive decisions.
• Lead change management and coaching to improve S&OP/IE processes.
• Manage compliance with RACI and global meeting standards.

Skills

Forecasting

Supply chain processes

Interpersonal skills

Presentation skills

Analytical thinking

Adaptability

APICS certification

Tools

Microsoft Office

Teams

Oracle Cloud ERP

Job description

Galderma is the emerging pure‑play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science‑based portfolio of premium flagship brands and services that span the full spectrum of the fast‑growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ – the skin – meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

This role is responsible for ensuring the full effectiveness of S&OP and S&OE processes across the entire U.S. organization. It involves defining, coordinating, and optimizing these processes in alignment with global directives and best‑in‑class industry benchmarks. As the subject matter expert in demand and supply planning, as well as financial forecasting, this position plays a critical role in driving operational excellence. It ensures that supply chain processes support business priorities, strategic initiatives, and performance objectives. Additionally, the role oversees and strengthens supply chain health across all business units, delivering measurable improvements against all BUs and global supply chain KPIs. This role has a key commercial connection with all Business Unit teams and works closely with the Supply Chain Leadership Team to ensure that relevant supply chain choices are brought to leadership for visibility and decision making.

Sales And Operations Planning (S&OP)

• Owns as process owner the end‑to‑end Sales & Operations Planning (S&OP) / Integrated Business Planning (IBP) process, ensuring seamless alignment of demand forecasting, production planning, and inventory management with overarching business objectives.
• Defines and maintains the overall structure, processes, templates, and data cockpits within Power BI, ensuring standardized documentation across all Business Units (BUs). Establishes KPIs to measure process maturity, training effectiveness, and adherence rates.
• Facilitates cross‑functional meetings to balance supply and demand, resolve constraints, and drive stakeholder alignment, ensuring consensus‑driven decision‑making. Drives issue resolution.
• Ensures calendar, meeting flow and templates are in place and that each meeting within the S&OP sequence adheres to established standards, with clear accountability and compliance with the RACI framework and follows Global meeting standards and policies.
• Drives cross‑functional collaboration, fostering knowledge‑sharing and best‑practice adoption across all BUs to continuously refine and enhance S&OP processes.
• Identifies, monitors, and reports key business assumptions, risks, and opportunities, ensuring accountability for mitigation plans and strategic actions while escalating critical issues as needed.
• Manages relationships and facilitates seamless information flow between S&OP functions and internal stakeholders, including Marketing, and Finance, Planning, Customer Service, Logistics, and Sales.
• Implements and optimizes systems to automate and streamline S&OP communication and data integration between the U.S. Market, Plants, and Global Supply Chain, leveraging automation for efficiency.
• Leads change management initiatives, driving process improvements, fostering organizational buy‑in, and securing leadership support through coaching and mentorship.

Sales And Operations Execution (S&OE)

• Owns the end‑to‑end S&OE process, ensuring seamless execution of short‑term (0‑3 months) demand and supply balancing to support business objectives and customer fulfillment.
• Defines and maintains the structure, processes, templates, and real‑time data dashboards (e.g., Power BI) to enhance visibility and responsiveness across the execution horizon. Establishes KPIs to track process efficiency, adherence, and performance improvements.
• Leads cross‑functional collaboration, facilitating real‑time decision‑making between Demand Planning, Supply Planning, Logistics, Manufacturing, and Customer Service to proactively address constraints, disruptions, and last‑minute changes.
• Ensures each S&OE meeting follows a structured cadence, with clear accountability, timely issue resolution, and compliance with the RACI framework and follows Global meeting standards and policies.
• Monitors execution risks and opportunities, identifying deviations from the plan and ensuring corrective actions are taken to minimize supply chain disruptions. Drives and reviews what‑if/scenario planning analysis. Escalates critical issues to senior management for visibility and decision as necessary.
• Strengthens communication and coordination between key stakeholders, including BUs, Customer Service, Logistics, Sales, Marketing, and Finance, to enable agile responses to market changes.
• Implements and optimizes automation tools to streamline real‑time data flows, improve forecast accuracy, and enhance visibility across the supply chain execution process.
• Leads change management initiatives, driving continuous improvements in S&OE efficiency, fostering organizational alignment, and coaching teams on best practices.

Minimum Education, Knowledge, Skills, and Abilities

• 10 years+ of experience/exposure of S&OP/S&OE processes
• Strong understanding of forecasting, planning & supply chain processes
• Interpersonal & presentation skills, able to manage multiple projects and work with diverse teams
• Proficient in Microsoft Office and Teams – Oracle Cloud ERP experience a plus
• Strong analytical and strategic thinking skills with a focus on continuous improvement and scalability
• Ability to adapt in a fast‑paced environment and meet deadlines under pressure
• APICS/ASCM certification preferred

This position is primarily office‑based, requiring prolonged periods of sitting at a desk and working on a computer.

• Travel up to 10‑20% may be required to visit manufacturing sites, suppliers, or other company locations.
• Must be able to communicate effectively in person, over the phone, and via digital platforms.

About The Compensation

The base salary range for this role is determined based on several factors. These include but are not limited to job accountabilities; skill sets; experience and training; certifications; work location; competitive market rates and other business needs. At Galderma, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a unique combination of factors for each role. A reasonable estimate of the hiring range for this role is $140,000 - $175,000.

In addition to base salary, we provide an opportunity to participate in an annual short‑term incentive program that is based on corporate performance with a multiplier focused on individual performance. We offer a competitive and comprehensive benefits program including health insurance, 401(k) plan with employer match, a generous paid time off policy, hybrid work schedules and more.

What We Offer In Return

You will be part of an organization that genuinely values and embraces diversity and inclusion. We believe that reflecting the diverse perspectives of our customers leads to stronger, more meaningful outcomes.

Employer’s Rights

This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time, for any reason. In addition, reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

Galderma is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information or any other characteristic protected by applicable law. Galderma is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment.

We do not solicit or request personal financial information, payment, or sensitive data such as Social Security numbers or bank details during the early stages of recruitment. All legitimate communications from our HR team will come from official company email domains and follow our established hiring process.