Senior Manager, The Collective Experience & Operations Lead

PwC; Washington (District of Columbia); On-site; USD 91,000 - 322,000; Full time

Job summary

PwC is seeking a Senior Manager, The Collective Experience & Operations Lead to oversee internal meeting and event services, shaping planning, logistics, scheduling, and confidential coordination across business needs. You will guide teams, manage stakeholder needs, and drive operational excellence within PwC's Internal Firm Services.

You will lead large-scale events, balance priorities, and provide client-focused communication and practical solutions to ensure smooth delivery and continuous

Qualifications

• High School Diploma or the equivalent degree.
• At least 6 years of experience.
• DES certification, CMP and/or a Certificate in Meetings Management.
• Experience leading large-scale events across complex stakeholders.
• Driving event strategy, operations, and technology for varied audiences.
• Coaching teams through ambiguity, change, and competing priorities.

Responsibilities

• Leading the planning and delivery of internal and external meetings, conferences, workshops, and experience-driven events.
• Coordinating event logistics, timelines, venues, vendors, audiovisual support, and virtual event technology across multiple programs.
• Advising leadership on event strategy, service delivery, and operational priorities that align with business objectives.
• Developing event plans, budgets, forecasts, and post-event reporting to track performance and identify improvements.
• Managing supplier relationships, contract details, and service expectations for venue, production, hospitality, and technology support.
• Guiding teams through complex scheduling, stakeholder input, and changing requirements while maintaining smooth execution.
• Applying knowledge of visitor management, reception operations, travel planning, and event websites to support seamless attendee experiences.
• Coaching team members, resolving issues affecting delivery, and promoting consistent service across event programs.
• Evaluating event data, attendee feedback, and process gaps to refine planning methods and strengthen operational outcomes.
• Coordinating communication across multiple internal groups to keep event deliverables aligned and moving on schedule.

Skills

Event leadership

Stakeholder management

Communication

Coaching teams

Education

High School Diploma

Job description

Industry/Sector

Not Applicable

Specialism

IFS - Clients & Markets

Management Level

Senior Manager

Job Description & Summary

The Opportunity

As a Senior Manager, The Collective Experience & Operations Lead you will oversee internal meeting and event services work that supports planning, logistics, scheduling, and confidential coordination across a range of business needs. As a Senior Manager you will lead large efforts, bring sound judgment to complex situations, and guide teams through changing priorities while developing clear, client-focused communication and practical solutions that support operational excellence within our Internal Firm Services practice. In this role at PwC, you will shape how meetings, conferences, workshops, and other gatherings are organized, while using your skills to coach teams, manage stakeholder needs, and contribute to efficient day-to-day operations.

Responsibilities

• Leading the planning and delivery of internal and external meetings, conferences, workshops, and experience-driven events
• Coordinating event logistics, timelines, venues, vendors, audiovisual support, and virtual event technology across multiple programs
• Advising leadership on event strategy, service delivery, and operational priorities that align with business objectives
• Developing event plans, budgets, forecasts, and post-event reporting to track performance and identify improvements
• Managing supplier relationships, contract details, and service expectations for venue, production, hospitality, and technology support
• Guiding teams through complex scheduling, stakeholder input, and changing requirements while maintaining smooth execution
• Applying knowledge of visitor management, reception operations, travel planning, and event websites to support seamless attendee experiences
• Coaching team members, resolving issues affecting delivery, and promoting consistent service across event programs
• Evaluating event data, attendee feedback, and process gaps to refine planning methods and strengthen operational outcomes
• Coordinating communication across multiple internal groups to keep event deliverables aligned and moving on schedule

What You Must Have

• At least a High School Diploma or the equivalent degree
• At least 6 years of experience

What Sets You Apart

• At least one of the following: Digital Event Strategist (DES) certificationCertified Meeting Professional and/or a Certificate in Meetings Management
• Leading large-scale events and experience programs across complex stakeholders
• Driving event strategy, operations, and technology for varied audiences
• Applying systems thinking to identify process gaps and improvement opportunities
• Crafting clear messaging for executive and client-facing presentations
• Coaching teams through ambiguity, change, and competing priorities
• Managing vendor, venue, audio visual, and budget coordination

Travel Requirements

Up to 40%

Job Posting End Date

October 27, 2026

The salary range for this position is: $91,000 - $321,500. Actual compensation within the range will be dependent upon the individual’s skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

As PwC is anequal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy

Learn more about how we work: https://pwc.to/how-we-work

For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.