Senior Manager, Technology Operations - Risk Policy Governance

Walmart; Sunnyvale (CA); On-site; USD 120,000 - 234,000; Full time

Benefits offered by this job

Health benefits including medical, vis

401(k) and stock purchase plans

Paid time off including PTO and leave

Job summary

Walmart seeks a Senior Manager, Marketplace Risk Policy Governance to lead governance and lifecycle of risk policies across Walmart Marketplace. You will establish frameworks, standards, and operating mechanisms for clear, scalable policies across the seller journey.

You will partner with Risk, Product, Operations, Legal, Compliance, and Marketplace teams to develop policies, assess impact, drive readiness, and measure effectiveness, protecting customers and enabling growth.

Qualifications

• Bachelor’s degree in computer science, MIS, industrial engineering, engineering management, business, information systems or related area with 5 years' experience.
• 7 years' experience in project management, program management, program operations, or related area.
• 2 years' supervisory experience.

Responsibilities

• Own the Marketplace Risk Policy Library/Portal and policy lifecycle with clear ownership.
• Establish governance standards, decision rights, and review cadences.
• Lead policy change management and stakeholder communication.
• Lead policy GTM and operational readiness for launches.
• Conduct policy audits to identify gaps and weaknesses.
• Collaborate cross-functionally to develop scalable policies for emerging risks.
• Measure policy effectiveness and drive improvements to controls.

Skills

Policy governance

Risk management

Governance standards

Stakeholder management

Policy lifecycle

Executive communication

Ambiguity structuring

Data-driven decisions

Education

Bachelor’s degree in CS/MIS/Engineering/Business or related field

Master’s degree preferred

Job description

Bentonville, AR: $90,000 - $180,000/yrSunnyvale, CA: $117,000 - $234,000/yrRegular/ PermanentSalaried

Position Summary

The Senior Manager, Marketplace Risk Policy Governance, leads the governance & lifecycle management of risk policies across Walmart Marketplace. This role establishes the frameworks, standards, and operating mechanisms required to ensure policies are clear, consistent, scalable, and effectively implemented across the seller journey. The Senior Manager owns the policy governance infrastructure and partners across Risk, Product, Operations, Legal, Compliance, Marketplace, and other cross-functional teams to develop and evolve policies, assess business and seller impact, drive implementation readiness, and measure policy effectiveness. This role serves as a critical connection point between risk strategy and execution, ensuring policy decisions protect customers and Walmart while enabling a trusted, sustainable Marketplace.

What You’ll Do

• Own the Marketplace Risk Policy Library/Portal, policy inventory, taxonomy, and end-to-end policy lifecycle, ensuring clear ownership and alignment to controls, SOPs, enforcement & seller experiences.
• Establish governance standards, decision rights, approval processes, review cadences, & exception management.
• Lead policy change management, including version control, impact assessment, stakeholder communication, implementation tracking, and traceability.
• Lead policy GTM and operational readiness, ensuring SOPs, training, communications, seller experience, and supporting capabilities are ready for launch.
• Conduct policy audits to identify gaps, inconsistencies, and control weaknesses.
• Partner cross-functionally to develop scalable policies addressing emerging risks and business needs.
• Measure policy effectiveness and recommend improvements to controls and automation.
• Drive global policy consistency while addressing market-specific requirements.

What You’ll Bring

• Experience developing and governing policies, risk frameworks, compliance programs, or controls in a complex business environment.
• Strong understanding of policy lifecycle management, governance, change management, and operational implementation.
• Ability to translate complex risk and business needs into clear, scalable policies and requirements.
• Strong analytical judgment with the ability to balance risk, customer and seller experience, operational impact, and business growth.
• Proven ability to influence and drive alignment across Product, Operations, Legal, Compliance, and business teams.
• Strong executive communication and stakeholder management skills.
• Ability to create structure in ambiguity and build scalable governance mechanisms.
• Experience using data and insights to measure effectiveness and drive continuous improvement.

Benefits

• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
• For information about PTO, see https://one.walmart.com/notices.
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.

Benefits you'll enjoy

• Discount CardGet 10% off
• Walmart associates are eligible for a 10% discount card on most regular-priced items and fresh produce in-store and on select items at Walmart.com. Eligible after 90 days of employment.
• Walmart AcademyGrow your skillsReady to grow your career? Walmart Academy offers job-specific retail training and leadership courses to help Associates reach their career goals.
• Financial perksEnjoy 401(k) matching and stock purchase plans.
• Paid time offTake a break as needed for vacation, sick leave, holidays, parental leave, and more.
• Comprehensive health benefitsMedical, dental, vision, and wellness programs for you and your family.
• Wellbeing programsAccess mental health resources and assistance programs for life's challenges.
• Career growth opportunitiesTraining, leadership programs, and clear paths to advance. Learn more.

Location

Bentonville, Arkansas US-30008: The annual salary range for this position is $90,000.00 - $180,000.00

Sunnyvale, California US-11789: The annual salary range for this position is $117,000.00 - $234,000.00

Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include : Stock

Minimum Qualifications

• Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 5 years' experience inproject management, program management, program operations, or related area.
• Option 2: 7 years' experience in project management, program management, program operations, or related area.
• 2 years' supervisory experience.

Preferred Qualifications

• Master's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area.
• We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.

Primary Location

1601 SE 10th St, Bentonville, AR 72716, United States of America

Drug-Free Workplace

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Life at Walmart

Imagine a workplace surrounded by innovation. At Walmart's new Home Office in Bentonville, Arkansas, we're redefining what it means to work at a global leader. Set on 350 acres of thoughtfully revitalized land, our new campus seamlessly integrates the charm of Northwest Arkansas with cutting edge design and technology. From biking trails and outdoor courtyards to flexible, tech-enabled workspaces, every detail reflects our commitment to sustainability, connection, and culture. With amenities like on-site childcare at our Little Squiggles Children's Enrichment Center, the Walton Family Whole Health & Fitness Center, and a vibrant food hall featuring local and international favorites, we're creating a space where work-life balance isn't just a goal‑it's a reality. Beyond the campus, Bentonville offers a dynamic lifestyle with world-class dining, art at the Crystal Bridges Museum, and countless outdoor activities. Whether you're exploring High South cuisine, enjoying live performances at our new amphitheater, or cycling the Razorback Greenway, you'll experience the perfect blend of small‑town charm and big‑city amenities. Join us at Walmart and grow your career alongside a community that feels like home. This isn't just a workplace‑it's a destination for leaders eager to make a difference.