Senior Manager, Technology Innovation & Operations, Creators

THE·TEAM; Dallas (TX); On-site; USD 120,000 - 160,000; Full time

Job summary

THE·TEAM seeks a Senior Manager to drive technology innovation and operations for the Creators business. You will ensure core platforms run reliably and scale with growth, while translating business needs into future-state development and automation opportunities.

You’ll work with leadership and tech partners to align workflows, data, and tools with how the business operates in practice. You will define platform standards, collaborate across teams, and help translate real-world needs into

Qualifications

• 5+ years in operations, systems management, or related role.
• Experience with SaaS platforms (CRM, project management, workflow tools).
• Ability to translate business processes into clear system requirements and improvements.
• Organized, detail‑oriented, and able to manage multiple priorities.

Responsibilities

• Support ongoing effectiveness, reliability, and scalability of core platforms.
• Coordinate platform needs and translate requests into actionable improvements.
• Partner with Agents and Business Development to support deal flow and growth.
• Design and document workflows, automations, and system configurations for efficiency.
• Establish platform standards and best practices in partnership with leadership.
• Identify friction points and propose scalable solutions aligned with priorities.
• Contribute to business requirements for future-state platform development.
• Partner with external developers and internal teams to translate needs into plans.
• Maintain continuity between current tools and future platform planning.
• Evaluate emerging technology and AI-enabled tools with a business-first lens.
• Support training materials, onboarding resources, and change management.
• Maintain regular stakeholder communication about priorities and needs.

Skills

Operations experience

Systems management

Technology enablement

SaaS platforms

Cross‑functional collaboration

Tools

CRM systems

Project management tools

Workflow automation tools

Job description

Senior Manager, Technology Innovation & Operations, Creators supports the effectiveness, scalability, and evolution of the systems and tools that enable the Wasserman Creators business. This role focuses on ensuring current platforms operate reliably and consistently while helping translate business needs into future‑state technology development, including the thoughtful application of emerging technology and automation where it can drive efficiency. Working closely with Division and Operations leadership, and corporate technology partners, the Senior Manager helps align workflows, data, and tools with how the business operates in practice. This role serves as a key connective layer between day‑to‑day operations and longer‑term platform planning, contributing to the development of more integrated and scalable systems across the Creators organization.

What You’ll Do

• Support the ongoing effectiveness, reliability, and scalability of the core platforms and tools that power the Creators business today, ensuring they function consistently as the organization continues to grow.
• Serve as a primary point of coordination for platform‑related needs, helping assess, prioritize, and translate requests from representation, IP, and Operations teams into actionable system improvements.
• Partner closely with Agents and Business Development to ensure workflows, tools, and data structures support deal flow, execution, and long‑term growth.
• Design, refine, and document workflows, automations, and system configurations to improve consistency, efficiency, and usability across the business.
• Help establish and reinforce platform standards and best practices, supporting adoption and alignment across teams in partnership with leadership.
• Identify areas of friction or inefficiency within existing systems and recommend practical, scalable solutions aligned with business priorities.
• Contribute to the definition of business requirements, workflows, and priorities in support of future‑state, proprietary platform development, with a focus on building a more connected and scalable systems ecosystem across the Creators business.
• Partner with external developers and internal innovation and enterprise support teams to help translate real‑world business needs into platform inputs and implementation plans.
• Maintain continuity between current tools and future platform planning by capturing how the business operates in practice and helping ensure a smooth transition as new systems are introduced.
• Evaluate emerging technology, automation, and AI‑enabled tools with a business‑first lens, recommending applications that meaningfully improve workflows, efficiency, or insight.
• Support training materials, onboarding resources, and change management efforts to ensure teams understand how to use systems effectively.
• Maintain regular communication with stakeholders to align on platform priorities, progress, and upcoming needs.

What We’re Looking For

• 5+ years of experience in operations, systems management, technology enablement, or a related role.
• Experience working with SaaS platforms such as CRM systems, project management tools, and workflow automation tools.
• Strong ability to understand business processes and translate them into clear system requirements and improvements.
• Organized, detail‑oriented, and capable of managing multiple priorities in a fast‑paced environment.
• Practical, solutions‑oriented mindset with the ability to balance innovation with operational discipline.
• Strong communication skills, including the ability to work effectively with both technical and non‑technical partners.
• Comfort operating within a matrixed organization and collaborating across departments.
• High level of professionalism, discretion, and sound judgment.
• Interest in emerging technology and AI, with a grounded, business‑first perspective on adoption.
• Experience in an agency, media, entertainment, or professional services environment is a plus.

THE·TEAM does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.