Senior Manager Technology - Digital Platforms

swa; United States; Sur place; USD 140 000 - 190 000; Plein temps

Résumé du poste

Southwest Airlines is seeking a Senior Manager Technology for Digital Platforms to lead engineering teams responsible for shared platforms and services powering the company’s digital customer experiences. You will provide people-focused leadership while guiding delivery, reliability, and modernization across the digital ecosystem.

Collaborating with Product, Architecture, Cybersecurity, Infrastructure, and Quality Engineering, you will drive secure, scalable solutions that align with enterprise

Qualifications

• Progressive technology leadership experience in enterprise environments.
• Strong knowledge of software development practices, architectures, and delivery.
• Experience guiding cloud modernization and platform engineering initiatives.

Responsabilités

• Lead the engineering teams responsible for shared platforms, services and capabilities driving Southwest's digital customer experiences.
• Provide people-focused leadership while guiding technical delivery, platform reliability, and operational excellence.
• Partner with Product, Architecture, Cybersecurity, Infrastructure, and Quality Engineering to deliver secure, scalable solutions aligned with enterprise strategy.
• Develop strategies to improve performance and the value of technology products and services across the digital ecosystem.

Connaissances

Leadership

Cloud modernization

Software development

Stakeholder management

Cross-functional

Technical strategy

Formation

Bachelor's degree in CS/Engineering

Description du poste

Department: Technology

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description

As a Senior Manager Technology supporting Digital Platforms, you'll lead the engineering Teams responsible for the shared platforms, services, and capabilities that power Southwest's digital Customer experiences. You'll provide People-focused Leadership while guiding technical delivery, platform reliability, cloud modernization, developer enablement, and operational excellence across the digital ecosystem. Partnering closely with Product, Architecture, Cybersecurity, Infrastructure, Quality Engineering, and other Technology Teams, you'll help deliver secure, scalable, resilient, and reusable solutions that align with enterprise strategy and accelerate business outcomes. Through strong relationships and cross-functional influence, you'll develop strategies that improve performance, strengthen the value of technology products and services, and enable Teams to deliver high-quality solutions. Your Leadership will help modernize Southwest's digital capabilities, support Team productivity, and create reliable experiences that make a meaningful difference for our Customers and the long-term success of Southwest.

Additional Details

The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.

U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Model the Southwest Way

• Guide and lead Team Members using SWA talent management practices to coach, develop, and engage Employees
• Adhere to Company values and competencies to foster a Culture of inclusion, recognition, and support of a safe work environment
• Invest in Leadership and self-growth through participating in continuous learning and development

Responsibilities

• Lead, support, and influence the achievement of the mission, goals and objectives of the department and organization
• Participate fully in organizational processes/initiatives; performance management, interviewing, budgeting, training, etc.
• Lead the resolution of organization, team and individual issues, making appropriate decision
• Develop and execute strategies and processes to improve performance and the value of products and services provided
• Lead cross-functional Teams to deliver solutions and services to meet enterprise needs
• Provide Technical thought Leadership related to assigned functional areas
• Deliver technology solutions using best practices to achieve maximum Team productivity while delivering high quality products
• Stay abreast of emerging trends, processes, and solutions related to assigned responsibilities
• Build strong, collaborative relationships and credibility while influencing and driving change across respective Business and Technology Teams
• Work with Technology and business partners to measure financial benefits and demonstrable business value
• May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Ability

• Advanced knowledge of business/Leadership principals, including planning, organizing, directing, developing, and supervising
• Advanced knowledge of personnel practices and regulations
• Advanced knowledge of software development practices, concepts, methodologies, tools and trends
• Advanced knowledge of project management methodologies
• Skilled in excellent partnering, negotiation and communication in order to facilitate interactions with business Customers and technology teams
• Ability to provide tactical leadership for Team(s)
• Ability to use appropriate motivation and influence techniques to achieve desired Team results
• Ability to set and manage stakeholder expectations
• Ability to deliver quality projects on time and within budget
• Ability to manage projects using the organization's project management methodology

Education

• Required: High School Diploma or GED
• Required: Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent experience

Experience

Progressive technology experience with demonstrated success leading en