Senior Manager, Technical Services
Pfizer, S.A. de C.V
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Benefits offered by this job
Job summary
Pfizer in the United States seeks a Technical Services Senior Manager to provide senior technical leadership for Technology Transfer, product/process improvements, and data analytics across MDCP and primary packaging components. This role leads a team of scientists and engineers responsible for technology transfer, lifecycle management, and regulatory compliant investigations.
You will partner with Manufacturing, Quality, Validation, Supply Chain and Global Technical Services to drive continuous
Qualifications
- Must have a bachelor’s degree with at least 6 years of experience OR Master’s degree with at least 5 years of experience, OR a PhD with 1+ years of experience.
Responsibilities
- Lead a team of scientists and engineers supporting products, processes, MDCPs, process analytics and primary packaging components.
- Set technical direction, prioritize work, allocate resources and manage work performance, development and goal setting.
- Serve as a senior technical mentor and escalation point for complex investigations, deviations, and regulatory-facing issues.
- Provide technical ownership for product technology transfers and lifecycle improvements.
Skills
Education
Tools
Job description
We’re in relentless pursuit of breakthroughs that change patients’ lives. We innovate every day to make the world a healthier place.
To fully realize Pfizer’s purpose – Breakthroughs that change patients’ lives – we have established a clear set of expectations regarding “what” we need to achieve for patients and “how” we will go about achieving those goals.
Pfizer Global Supply proudly shoulders the responsibility of manufacturing and distributing our wide-ranging pharmaceutical products.
Pfizer offers competitive compensation and benefits programs designed to meet the diverse needs of our colleagues.
Transforming Delivery of high quality products
Pfizer, We are one
PGS - Manufacture the Future
The primary function of the Technical Services Senior Manager is to provide senior technical leadership for Technology Transfer, Product and Process Improvements, Primary Packaging Components, Medical Device Combination Products (MDCP) and Data Analytics. This role leads a team of scientists and engineers responsible for technology transfer of products and product lifecycle management, packaging component lifecycle management, device-related investigations and changes, data-driven defect trending to ensure robust, compliant, and reliable commercial supply.
The position serves as a site Subject Matter Expert (SME) for product processes, statistical process monitoring and primary packaging systems and partners cross-functionally with Manufacturing, Quality, Validation, Supply Chain, Procurement and Global Technical Services to drive continuous improvement, investigation excellence and regulatory compliance.
This position will identify and evaluate new and innovative technology, identify, and develop improved processes for new and existing products and drive critical investigations.
- Lead, coach, and develop a team of scientists and engineers supporting products, processes, MDCPs, process analytics and primary packaging components.
- Set technical direction, prioritize work, allocate resources and manage work performance, development and goal setting.
- Serve as a senior technical mentor and escalation point for complex investigations, deviations, and regulatory-facing issues.
- Provide technical ownership for product technology transfers, and product/process improvements across product lifecycle.
- Serve as SME for: Sterile filtration processes, primary components (CCIT), Product E/L, Data Analytics
- Review and approve scientific technical reports in support of Technology Transfers and complex investigations with demonstrated application of black belt tools.
- Provide technical ownership for primary packaging components (e.g., vials, stoppers, seals, syringes, cartridges) across their lifecycle.
- Serve as SME for: Packaging component qualifications, Supplier Change Notifications (SCNs) and Supplier Corrective Action Requests (SCARs), packaging related deviations, investigations and root cause analysis
- Interface directly with component suppliers and represent site capabilities in cross-site and global forums.
- Ensure component designs and specifications are compatible with existing and new manufacturing and packaging equipment.
- Provide technical leadership for delivery devices and combination products including syringes and related systems.
- Lead and support device-related investigations and discrepancy resolution with root cause analysis and CAPA development for device failures.
- Manage and assess changes to device components suppliers, or manufacturing processes to ensure regulatory compliance.
- Support device verification, risk assessments, mitigations strategies and risk management plans.
- Partner with internal and external manufacturing sites and third-party vendors to implement changes and support commercial supply.
- Lead statistical trending and monitoring of Critical Quality Attributes (CQAs), Critical Process Parameters (CPPs), Visual inspection and defect data.
- Apply statistical tools to: Identify process variability and emerging trends, support investigation hypotheses and root cause determinations, evaluate effectiveness of CAPAs.
- Establish and maintain data-driven approaches to defect reduction, process control and continuous improvement.
- Communicate statistical findings clearly to technical, quality, and leadership stakeholders.
- Develop experimental protocols, execute studies, analyze data, and author technical reports.
- Participate in start-up of new equipment, components, devices, or processes.
- Identify and implement process, packaging, and device improvements to: Improve yield and reliability, reduce defects and variability, Maintain regulatory compliance
- Support audit readiness and serve as a technical representative during regulatory inspections
- Must have a bachelor’s degree with at least 6 years of experience OR Master’s degree with at least 5 years of experience, OR a PhD with 1+ years of experience.
- Understanding of FDA and Global regulations and guidelines for the analytical testing requirements and methods used in the qualification and validation of parenteral drug products and associated container closure systems
- Strong root cause analysis and CAPA development skills.
- Ability to lead cross-functional teams and communicate complex technical information effectively.
- Excellent written and verbal communication skills.
- Demonstrated ability to balance technical rigor with operational execution.
- Experience using common AI tools, including generative technologies such as Microsoft Copilot to support problem solving and enhance productivity.
- Demonstrated curiosity for exploring how AI tools can improve outcomes and understanding of responsible AI practices including risk management and ethical use.
- Demonstrated breadth of diverse leadership experiences and capabilities including the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
- Proven leadership experience managing and developing technical professionals.
- Strong background in Technology Transfer, statistical analysis, defect trending and data-driven investigations, Primary packaging components.
- Experience supporting medical device combination products and component qualification.
- Experience in change management, validation/qualification and regulatory filings.
Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
- Ability to perform complex data analysis
- Remains organized & positive in ambiguous and fast-paced, rapidly changing situations
Limited travel required. Non-standard work hour support of global conference calls, 24/7 manufacturing, etc. required when needed, though not typical of weekly requirements.
The annual base salary for this position ranges from $139,100.00 to $231,900.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 17.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.
The primary function of the Technical Services Senior Manager is to provide senior technical leadership for Technology Transfer, Product and Process Improvements, Primary Packaging Components, Medical Device Combination Products (MDCP) and Data Analytics. This role leads a team of scientists and engineers responsible for technology transfer of products and product lifecycle management, packaging component lifecycle management, device-related investigations and changes, data-driven defect trending to ensure robust, compliant, and reliable commercial supply.
The position serves as a site Subject Matter Expert (SME) for product processes, statistical process monitoring and primary packaging systems and partners cross-functionally with Manufacturing, Quality, Validation, Supply Chain, Procurement and Global Technical Services to drive continuous improvement, investigation excellence and regulatory compliance.
This position will identify and evaluate new and innovative technology, identify, and develop improved processes for new and existing products and drive critical investigations.
- Lead, coach, and develop a team of scientists and engineers supporting products, processes, MDCPs, process analytics and primary packaging components.
- Set technical direction, prioritize work, allocate resources and manage work performance, development and goal setting.
- Serve as a senior technical mentor and escalation point for complex investigations, deviations, and regulatory-facing issues.
- Provide technical ownership for product technology transfers, and product/process improvements across product lifecycle.
- Serve as SME for: Sterile filtration processes, primary components (CCIT), Product E/L, Data Analytics
- Review and approve scientific technical reports in support of Technology Transfers and complex investigations with demonstrated application of black belt tools.
- Provide technical ownership for primary packaging components (e.g., vials, stoppers, seals, syringes, cartridges) across their lifecycle.
- Serve as SME for: Packaging component qualifications, Supplier Change Notifications (SCNs) and Supplier Corrective Action Requests (SCARs), packaging related deviations, investigations and root cause analysis
- Interface directly with component suppliers and represent site capabilities in cross-site and global forums.
- Ensure component designs and specifications are compatible with existing and new manufacturing and packaging equipment.
- Provide technical leadership for delivery devices and combination products including syringes and related systems.
- Lead and support device-related investigations and discrepancy resolution with root cause analysis and CAPA development for device failures.
- Manage and assess changes to device components suppliers, or manufacturing processes to ensure regulatory compliance.
- Support device verification, risk assessments, mitigations strategies and risk management plans.
- Partner with internal and external manufacturing sites and third-party vendors to implement changes and support commercial supply.
- Lead statistical trending and monitoring of Critical Quality Attributes (CQAs), Critical Process Parameters (CPPs), Visual inspection and defect data.
- Apply statistical tools to: Identify process variability and emerging trends, support investigation hypotheses and root cause determinations, evaluate effectiveness of CAPAs.
- Establish and maintain data-driven approaches to defect reduction, process control and continuous improvement.
- Communicate statistical findings clearly to technical, quality, and leadership stakeholders.
- Develop experimental protocols, execute studies, analyze data, and author technical reports.
- Participate in start-up of new equipment, components, devices, or processes.
- Identify and implement process, packaging, and device improvements to: Improve yield and reliability, reduce defects and variability, Maintain regulatory compliance
- Support audit readiness and serve as a technical representative during regulatory inspections
- Must have a bachelor’s degree with at least 6 years of experience OR Master’s degree with at least 5 years of experience, OR a PhD with 1+ years of experience.
- Understanding of FDA and Global regulations and guidelines for the analytical testing requirements and methods used in the qualification and validation of parenteral drug products and associated container closure systems
- Strong root cause analysis and CAPA development skills.
- Ability to lead cross-functional teams and communicate complex technical information effectively.
- Excellent written and verbal communication skills.
- Demonstrated ability to balance technical rigor with operational execution.
- Experience using common AI tools, including generative technologies such as Microsoft Copilot to support problem solving and enhance productivity.
- Demonstrated curiosity for exploring how AI tools can improve outcomes and understanding of responsible AI practices including risk management and ethical use.
- Demonstrated breadth of diverse leadership experiences and capabilities including the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
- Proven leadership experience managing and developing technical professionals.
- Strong background in Technology Transfer, statistical analysis, defect trending and data-driven investigations, Primary packaging components.
- Experience supporting medical device combination products and component qualification.
- Experience in change management, validation/qualification and regulatory filings.
Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
- Ability to perform complex data analysis
- Remains organized & positive in ambiguous and fast-paced, rapidly changing situations
Limited travel required. Non-standard work hour support of global conference calls, 24/7 manufacturing, etc. required when needed, though not typical of weekly requirements.
The annual base salary for this position ranges from $139,100.00 to $231,900.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 17.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.
Relocation assistance may be available based on business needs and/or eligibility.
Candidates must be authorized to be employed in the U.S. by any employer.
U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future.
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
Pfizer endeavors to make www.pfizer.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing, please email disabilityrecruitment@pfizer.com . This is to be used solely for accommodation requests with respect to the accessibility of our website, online application process and/or interviewing. Requests for any other reason will not be returned.
To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available at Pfizer Careers .
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