Senior Manager, Systems Test and Software Quality Assurance

Exol; Wilmington (MA); On-site; USD 176,000 - 257,000; Full time

Job summary

Symbotic is seeking a Senior Manager, Systems Test and Software Quality Assurance to lead a high-performing team and drive the overarching software quality assurance vision across multi-tier platforms.

You will architect realistic site-level simulations, embed AI-assisted testing tooling into CI/CD, and oversee end-to-end test programs spanning microservices, APIs, and multi-system integrations with customers and stakeholders. Travel up to 10% may be required.

Qualifications

• Minimum 12 years of progressive QA/test engineering experience with track record of managing and scaling a team.
• Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or related field.
• Experience leading customer-facing System Integration Testing and building realistic site-level simulations.
• Expertise in KPIs like throughput, latency, error budgets, and release readiness gates.
• Deep background validating distributed systems, microservices, SOA, REST/gRPC APIs, and messaging brokers (Kafka, RabbitMQ, AMQP).
• Hands-on experience integrating test frameworks, emulators, and CI/CD tools into IaC environments (Git, Jenkins, GitLab CI, Terraform, Ansible).
• Proficiency with SQL and various testing methodologies (Black Box, API, Regression, Integration, End-to-End, Load/Stress, UAT); AI-assisted QA tooling preferred.

Responsibilities

• Build, mentor, and lead a high-performing team of senior system test and QA engineers.
• Drive the overarching QA vision, modern verification standards, and compliance across software, hardware, and automation platforms.
• Architect site-level customer simulation environments to benchmark scale, throughput, latency, and error budgets.
• Embed automated test frameworks, emulators, and AI-assisted tooling into CI/CD pipelines and IaC environments.
• Oversee end-to-end test programs spanning microservices, APIs, multi-system integrations and System Integration Testing with stakeholders.
• Decompose roadmaps into phased test plans and manage Release Readiness testing for deployment scenarios.
• Collaborate across Engineering, DevOps, Systems Architecture, and Site Operations; travel up to 10%.

Skills

Team leadership

Senior QA

CI/CD automation

REST APIs

Distributed systems

Automation tooling

GIT/Jenkins/GitLab CI

Education

Bachelor's degree in CS/CE/electrical engineering

Tools

Git

Jenkins

GitLab CI

Terraform

Ansible

Job description

Who we are

With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system - reinventing warehouse automation for increased efficiency, speed and flexibility.

What we need

We are looking for a Senior Manager, Systems Test and Software Quality Assurance to join our Software Quality Assurance team within our Software Engineering organization. Your job will be to build, mentor, and lead a high-performing team of senior system test and software quality engineers while driving the overarching software quality assurance vision. You will establish modern verification standards, quality gates, and compliance across multi-tiered software, hardware, and distributed automation platforms.

What we do

The Software Quality Assurance team is part of the Software Engineering organization and is responsible for validating complex, multi-system robotic solutions under realistic customer and site operating conditions. The team partners across Software Engineering, DevOps, Systems Architecture, and Site Operations/Customer Engineering to institutionalize quality-first engineering practices, strengthen release readiness, and ensure seamless site acceptance.

What you'll do

• Build, mentor, and lead a high-performing team of senior system test and software quality engineers, driving technical excellence, clear career progression, continuous learning, and high accountability.
• Contribute to formulating and drive the overarching software quality assurance vision, establishing modern verification standards, quality gates, and compliance across multi-tiered software, hardware, and distributed automation platforms.
• Architect and oversee realistic, site-level customer simulation environments to benchmark system scale, stress limits, peak throughput, latency, availability, bottlenecks, and error budgets.
• Embed automated test frameworks, harnesses, emulators, and AI-assisted tooling into CI/CD pipelines, configuration management tools, and cloud/on-prem environments to enable continuous performance and regression testing.
• Oversee comprehensive end-to-end test programs spanning microservices, event-driven messaging architectures, API layers, multi-system integrations, and joint System Integration Testing with customer stakeholders.
• Decompose complex system roadmaps into phased subsystem test plans, manage execution timelines and dependencies, and direct Release Readiness testing using key customer and site deployment scenarios.
• Partner across Software Engineering, DevOps, Systems Architecture, and Site Operations/Customer Engineering to assess risk, accelerate defect resolution, and maintain rapid feedback loops. Travel to Symbotic production sites may be required up to 10%.

What you'll need

• Minimum of 12 years of progressive quality assurance or test engineering experience, with a proven track record of directly managing, mentoring, and scaling a team of senior engineers.
• Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical discipline.
• Experience leading customer-facing System Integration Testing and architecting realistic site-level simulation environments for complex operational workloads, stress limits, and peak throughput.
• Expertise establishing and analyzing operational KPIs, including transaction throughput, end-to-end latency, error budgets, resource utilization, SLA/SLO performance, and data-driven release readiness gates.
• Deep technical background validating distributed systems, microservices, Service-Oriented Architecture, REST/gRPC APIs, and asynchronous messaging brokers such as Kafka, RabbitMQ, or AMQP.
• Hands-on experience integrating test frameworks, emulators, and virtualized test harnesses into CI/CD pipelines and Infrastructure-as-Code environments, including Git, Jenkins, GitLab CI, Terraform, and Ansible.
• Proficiency with basic SQL and comprehensive knowledge of Black Box, Backend/API, Regression, Integration, End-to-End, Load/Stress, Scale, and User Acceptance Testing; practical experience with AI-assisted QA tooling is preferred.

Our Environment

• Up to 10% of travel may be required. Employees must have a valid driver's license and the ability to drive and/or fly to client locations and company HQ.
• Employees may be required to use a personal credit card for business travel expenses, which are reimbursed based on the program guidelines. Eligible employees may receive a corporate credit card based on role and travel requirements, but a personal credit card may be needed during onboarding until the corporate card is issued.

About Symbotic

Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today’s complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com.

We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work - for you and the world. That's why we're proud to be an equal opportunity employer.

We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

The base range for this position in the posted location is $175,500.00 - $257,400.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.