Senior Manager, Systems Analysis Leader

Fidelity Investments; Durham (NC); On-site; USD 140,000 - 190,000; Full time

Job summary

Fidelity Charitable is seeking a Senior Manager, Systems Analysis Leader to guide a team of Systems Analysts bridging business needs with technical solutions. You will partner with product, architecture, engineering, and UX to deliver scalable outcomes and drive process improvements.

You will oversee the full analysis lifecycle, coach a high-performing team, and champion data-driven decision making in a fast-paced environment.

Qualifications

• Bachelor's degree in Information Systems, Computer Science, Business, or a related field (or equivalent experience).
• 7+ years of experience in systems analysis, business analysis, or product delivery, with at least 5 years in a leadership or management role.
• Shown success leading teams in enterprise-scale environments with multiple partners and challenging priorities.
• Deep understanding of SDLC, Agile methodologies, and modern delivery practices.
• Strong experience in requirements management, data analysis, process modeling, and solution build.
• Ability to translate sophisticated business needs into clear, actionable requirements.
• Proven track record to influence partners and collaborate across technical groups and business units, with strong communication and facilitation skills.
• Strong analytical and problem-solving skills, proactive and results-focused.

Responsibilities

• Provide strategic direction for systems analysis across initiatives and products.
• Partner with product, architecture, engineering, UX and business teams to deliver scalable solutions.
• Drive standards in requirements definition, workflow mapping, and solution building for high-quality outcomes.
• Oversee the full analysis lifecycle, from discovery through post-launch optimization.
• Lead and develop a high-performing team, fostering accountability and continuous learning.
• Lead team capacity, priorities, and alignment with organizational goals.
• Conduct performance evaluations, coaching, and identify development opportunities to grow talent and leadership.
• Champion process improvements, tools, and methodologies that increase efficiency, quality, and delivery speed.
• Act as a trusted advisor to leadership with data-driven insights.

Skills

Leadership

SDLC

Agile

Requirements management

Data analysis

Process modeling

Communication

Facilitation

JIRA

Confluence

Education

Bachelor's degree in Information Systems/CS/Business

Tools

JIRA

Confluence

Job description

Senior Manager, Systems Analysis Leader

Are you ready to lead a team to outstanding success? As a Senior Manager, Systems Analysis Leader at Fidelity Philanthropic Services, you will play a key role in driving strategic systems analysis and enabling business transformation. You will lead a group of Systems Analysts who bridge business needs and technical solutions, ensuring alignment across collaborators and delivery teams.

Note: Fidelity will not provide immigration sponsorship for this position.

The Role

As Senior Manager, Systems Analysis Leader, you will be leading a team passionate about systems analysis. They will support intake, analysis, and execution of sophisticated business processes. This role partners closely with internal customers, operations, and technology teams to ensure accurate data capture, efficient workflows, and high-quality delivery. The individual drives process improvements, ensures data integrity, and enables effective decision-making through strong analytical leadership. Success in this role requires strong interpersonal skills, attention to detail, a proactive approach, and the ability to lead in a fast-paced, team-oriented environment.

• Provide strategic direction for systems analysis efforts across initiatives and products.
• Partner with product, architecture, engineering, ux and business teams to deliver scalable solutions.
• Drive standards in requirements definition, workflow mapping, and solution building to ensure high-quality outcomes.
• Oversee the full analysis lifecycle, from discovery through post-launch optimization.
• Lead and develop a high-performing team, fostering accountability and continuous learning.
• Lead team capacity, priorities, and alignment with organizational goals.
• Conduct performance evaluations, provide coaching, and identify development opportunities to grow talent and leadership capabilities within the team.
• Champion process improvements, tools, and methodologies that increase efficiency, quality, and delivery speed.
• Act as a trusted advisor to leadership, providing insights and recommendations grounded in data and business context.

The Skills And Expertise You Bring

• Bachelor-s degree in Information Systems, Computer Science, Business, or a related field (or equivalent experience).
• 7+ years of experience in systems analysis, business analysis, or product delivery, with at least 5 years in a leadership or management role.
• Shown success leading teams in sophisticated, enterprise-scale environments with multiple partners and challenging priorities.
• Deep understanding of systems development lifecycle (SDLC), Agile methodologies, and modern delivery practices.
• Strong experience in requirements management, data analysis, process modeling, and solution build.
• Ability to translate sophisticated business needs into clear, actionable requirements.
• Proven track record to influence partners and collaborate across technical groups and business units, supported by strong communication and facilitation skills.
• Strong analytical and problem-solving skills, with a proactive and results-focused demeanor.
• Experience with tools such as JIRA, Confluence, or other Agile/ALM platforms is helpful.
• Familiarity with financial services, donor-advised funds, or regulated environments is a plus.
• Relevant certifications (CBAP, PMI-PBA, Agile certifications, etc.) are beneficial but not required.

The Team

Fidelity Charitable is a public charity that sponsors the largest national donor-advised fund program. Since 1991, Fidelity Charitable has introduced tens of thousands of donors to the benefits - and increased charitable impact - of using a donor-advised fund to meet their philanthropic goals. Fidelity Charitable is governed by an independent Board of Trustees, which has hired Fidelity Investments as the service provider to the charity. Fidelity Investments provides all the charitable organization’s employees and supports all its functions: Program Development, Marketing, Service Delivery, Relationship Management, Finance, Technology, Risk and Compliance, and Fundraising.

Fidelity’s Onsite Working Model

Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Certifications

Category: Information Technology

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.