Senior Manager, Supply Chain & Customer Operations

ZT Group Intl, Inc. dba ZT Systems; South Carolina; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive base salary

Performance-based annual bonus

401(k) retirement savings plan

Tuition reimbursement

Comprehensive medical, dental, and vision coverage

Mental health resources

Company-paid life and disability insurance

Paid time off

Parental leave

Job summary

ZT Group Intl, Inc. dba ZT Systems is seeking a Supply Chain & NPI Planning Lead to manage end-to-end supply chain planning. You'll oversee forecasting processes and ensure operational readiness for hyperscale customer programs.

The ideal candidate will have 8+ years of experience, along with a Bachelor's degree in a related field. The role emphasizes collaboration across teams and continuous improvement initiatives.

We offer a competitive salary, performance-based bonuses, and comprehensive benefits including 401(k) and medical coverage.

Qualifications

• Bachelor's degree in Supply Chain, Business, Engineering, or related field.
• 8+ years of experience in supply chain planning or operations management.
• Experience supporting NPI programs and hyperscale customers.

Responsibilities

• Lead end-to-end supply chain planning for hyperscale customer programs.
• Own forecasting processes including demand planning and scenario modeling.
• Lead and develop a high-performing supply chain and customer operations team.

Skills

Analytical skills

Forecasting

Inventory management

Operational planning

Collaboration

ERP/MRP knowledge

Excel proficiency

Experience with Tableau

Experience with Power BI

SQL knowledge

Education

Bachelor’s degree in Supply Chain or related field

Tools

SAP

Job description

What You Will Do

Supply Chain & NPI Planning Lead end-to-end supply chain planning across demand, supply, inventory, and fulfillment functions supporting hyperscale customer programs. Own forecasting processes including demand planning, customer commits, scenario modeling, and executive forecast alignment. Drive inventory optimization, supply continuity, allocation management, and operational readiness in constrained environments. Lead New Product Introduction (NPI) planning including material readiness, build planning, ramp execution, and transition to mass production. Partner cross-functionally with Engineering, Sourcing, Manufacturing, Program Management, and Finance teams to support rapid customer deployments and scaling initiatives. Develop scalable planning processes, KPI reporting, and continuous improvement initiatives leveraging analytics and automation.

Customer Operations

Serve as the primary operational interface for hyperscale customers, ensuring alignment between customer demand and operational execution. Lead customer forecast reviews, backlog management, supply allocation, and escalation resolution. Coordinate operational execution for customer launches, datacenter deployments, and engineering changes. Provide executive visibility into supply risks, inventory health, fulfillment performance, and customer readiness metrics. Drive customer business reviews and cross-functional governance across internal and external partners.

Leadership

Lead and develop a high-performing supply chain and customer operations team. Drive cross-functional alignment across Supply Chain, Sales, Engineering, Manufacturing, and Finance organizations. Communicate operational performance, risks, and recommendations through data-driven reporting and executive dashboards. Champion operational excellence, process standardization, and continuous improvement initiatives.

What You Bring

Bachelor’s degree in Supply Chain, Business, Engineering, Analytics, or related field.

• 8+ years of experience in supply chain planning, customer operations, or operations management within technology or hyperscale industries.
• Experience supporting NPI programs, high-volume operations, and hyperscale customers.
• Strong analytical, forecasting, inventory management, and operational planning capabilities.
• Proven ability to manage complexity and collaborate across global cross‑functional teams.
• Preferred: Direct Supply Chain and/or Customer Operations experience in Hyperscale industry.
• Knowledge of ERP/MRP systems such as SAP.
• APICS/CPIM/CSCP certification preferred.
• Advanced proficiency in Excel, Tableau, Power BI, or SQL.

Benefits

• Competitive base salary.
• Performance-based annual bonus eligibility.
• 401(k) retirement savings plan.
• Tuition reimbursement for eligible education programs.
• Comprehensive medical, dental, and vision coverage with access to leading providers.
• Mental health resources and employee wellness support programs.
• Company-paid life and disability insurance.
• Paid time off (PTO) and company-paid holidays.
• Parental leave and family care support programs.
• Structured training programs and on-the-job learning opportunities.
• Matching gifts and volunteer programs to support causes you care about.

Equal Opportunity Employer

ZT Group Int’l. is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. ZT Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Please be aware that certain positions may require the applicant to either 1) be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or 2) be eligible to obtain an export control license or license exception from the Bureau of Industry and Science & U.S. Department of Commerce. All offers of employment will be conditional subject to the foregoing. ZT Systems, a Sanmina Company is a place where you can do work you’re proud of alongside smart, passionate people who get genuinely excited about what they’re able to accomplish here. We work, learn, and grow together in a supportive and fast-moving environment where decisiveness and action are not only encouraged, but expected. Together, we’re tackling complex challenges and creating impactful solutions in one of the world’s most high-demand industries—that’s where you come in.