About the Role
This role is the analytical backbone of the North America Operations team, sitting at the intersection of Sales, Supply Chain, Finance and Operations. It translates complex data into clear, actionable insights that drive cross-functional alignment and continuous improvement across the S&OP cycle. The role holder provides leadership visibility into key performance trends through reporting, data validation and analysis across planning, service, inventory, logistics and operations. They also lead and develop a team responsible for delivering accurate analytics and strengthening business intelligence capability across the North America Operations organisation.
Key Responsibilities
- Supports the North America S&OP process by preparing analytics and review materials that align Demand Management, Supply Planning, Sales, Finance and Operations around demand, supply, service and inventory considerations.
- Directs the team's preparation of pre-read materials, variance narratives and executive-level presentations for monthly S&OP cycles, lessons-learned reviews and consensus forecast sessions.
- Develops scenario and trade-off analysis for executive reviews to support decisions on capacity allocation, product priorities, service levels and inventory balance.
- Partners with Sales, Demand Management and Supply Planning to identify root causes of forecast bias, service performance gaps and planning misalignment.
- Contributes to S&OP process maturity initiatives, including documentation, playbook development, governance frameworks and continuous improvement, and supports the ACE (Automation Creates Efficiency) 2030 initiative by identifying data and reporting opportunities to reduce manual Redundant analytical work.
- Represents the intelligence function in cross-functional planning forums, ensuring output is clear, relevant and actionable for business stakeholders.
- Oversees the team's build and maintenance of operational dashboards and reporting tools, including Domo, Excel/Power Query and ERP data extracts from systems such as Oracle, and leverages ERP, BI and reporting tools to automate recurring analysis.
- Partners with Supply Planning to help leadership understand planning, service and operational performance.
- Tracks OTTP and OTTR performance, identifying product categories driving service-level gaps against target thresholds.
- Ensures warehouse and network performance analysis — on-time delivery, PO tracking and receiving timeliness — is timely, accurate and actionable, and analyzes freight and logistics performance, including mode selection and cost variance, to identify cost-to-serve savings and premium-freight risk.
- Maintains data quality and validation across planning systems, flagging discrepancies affecting reporting accuracy.
- Manages and develops a team, setting priorities, reviewing output quality and building long-term analytical and business intelligence capability, while establishing clear ownership for recurring deliverables and flexing resources to support peak planning cycles and ad hoc requests.
- Mentors team members on advanced analytical tools and planning concepts, translating insights into practical management recommendations.
- Performs other related duties and assignments as required.
Required Experience & Qualifications
- Advanced Excel skills, including complex formulas and Power Query or equivalent.
- Demonstrated ability to translate complex data into clear narratives for senior stakeholders, and to coach others to do the same.
- Strong cross-functional collaboration skills, with comfort operating as a connector across Sales, Finance and Operations rather than working in a silo.
- Prior people management experience, or clear readiness to lead and develop a small team.
- Excellent verbal and written English communication skills.
- Strong organisational skills, with the ability to attend to multiple concurrent priorities.
- Bachelor's degree in business, Supply Chain, Finance or a related field.
- 7+ years of experience in supply chain analytics, demand/supply planning, or financial planning and analysis, ideally within consumer products, apparel, footwear or hardgoods.
- 2-3+ years of people leadership experience.
Preferred Skills
- Experience with major ERP systems such as Oracle, SAP or similar, and with BI/reporting tools such as Domo, Tableau or Power BI.
- Experience supporting formal S&OP or Integrated Business Planning (IBP) cycles.
- APICS/CPIM, CSCP or similar certification.
- Golf industry knowledge or experience.
- Interest in sports, with passion, interest or knowledge of golf a plus.
Workplace
- Normal office conditions with extensive computer and phone usage.
- Ability to work extended hours as necessary.
- Able to work efficiently and accurately in an atmosphere of frequent interruption.
- Light physical effort equal to frequent lifting or moving of lightweight materials.
- Frequent travel may be required.
Benefits & Perks
- Additional benefits such as health & wellness, performance bonuses, product discounts, holidays and paid time off may also be offered in accordance with company plans.
- Base compensation is determined considering position scope, job-related knowledge, education, skills, experience and work location.
About the Company
TaylorMade Golf is a global leader in golf equipment, driven by relentless innovation across clubs, balls and accessories. TaylorMade is a performance-driven organisation whose total rewards approach to compensation is designed to support that focus.