Senior Manager, Supplier MDM Operations

OpenAI, Inc.; San Francisco (CA); Hybrid; USD 216,000 - 240,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan with employer-m

Paid parental leave

Paid time off and holidays

Relocation support

Job summary

OpenAI, Inc. in San Francisco, CA, is seeking a Senior Manager, Supplier MDM Operations to own end-to-end supplier data operations and drive scalable, data‑driven improvements. The role partners with AP, Procurement, Tax, Treasury, and Security to ensure accurate supplier data and compliant controls.

Hybrid work with three days in the office weekly. You will lead onboarding, data governance, and automation initiatives to improve readiness and payment accuracy, while coaching a high‑performing

Qualifications

• Substantial supplier master data, P2P, or finance operations experience.
• Experience leading a complex operation and developing people or managing service delivery at scale.
• Knowledge of supplier identity, legal entities, sites, tax and payment data.
• Experience with ERP and procurement workflows; Oracle and Zip is helpful.

Responsibilities

• Own supplier onboarding and maintenance across identity, legal entities, sites, tax documentation, authorized contacts, payment methods, and banking information; set service standards and take accountability for results.
• Set the operating and capacity plan across demand, handling effort, backlog, and coverage.
• Own operational execution of sensitive-change controls, including identity/authority verification, documented evidence, and back-up coverage.
• Lead and develop the operating team and eligible service partners through goals, coaching, and performance management.
• Lead resolution of complex supplier-data and synchronization failures with AP, Procurement Operations, Tax, Treasury, Security, and Finance Systems.
• Direct supplier-data remediation, including hierarchies, entity/site relationships, duplicates, holds, inactivation, and reactivation.
• Own the operating scorecard for first-pass readiness, queue aging, supplier wait time, and changes-related payment exceptions.
• Establish operating cadence and decision framework with the Supplier MDM Lead for governance and transformation timelines.
• Deliver improvements through AI and automation for validation, duplicate detection, and evidence preparation.

Job description

Senior Manager, Supplier MDM Operations

Finance - San Francisco

About the Team

OpenAI’s Procurement team makes working with the world easy, fast, and safe. We connect supplier readiness, purchasing, invoicing, and payment so teams can move with confidence as OpenAI scales. Accounts Payable and Supplier Master Data Operations provide the trusted data, dependable execution, and financial discipline behind that experience.

About the Role

The Senior Manager, Supplier MDM Operations will own the end-to-end supplier operation that makes data accurate, verified, and ready for purchasing and payment. Reporting to the Supplier MDM Lead, you will set operating priorities, lead delivery, and be accountable for service, data quality, sensitive-change controls, and capacity. You will build an operation that scales across procurement and financial systems while creating protected capacity for the lead’s governance and transformation work.

We’re looking for a hands‑on senior leader who turns ambiguous problems into clear decisions, develops people, and delivers lasting improvements. You will balance supplier readiness, risk, and capacity; resolve complex escalations; and use practical automation to help teams move faster with reliable data.

Location: San Francisco, CA. This role follows a hybrid work model, with three days per week in the office (Monday–Wednesday). Recruiting to confirm relocation and travel requirements.

In this role, you will:

• Own supplier onboarding and maintenance across identity, legal entities, sites, tax documentation, authorized contacts, payment methods, and banking information; set service standards and take accountability for results.

• Set the operating and capacity plan across demand, handling effort, backlog, and coverage. Prioritize work, quantify tradeoffs, and assign qualified owners and backups based on skills, access, confidentiality, and independent verification responsibilities.

• Own operational execution of sensitive-change controls, including independent identity and authority verification, documented evidence, qualified employee review, and backup coverage. Maintain segregation of duties across preparation, approval, implementation, invoice processing, and payment approval.

• Lead and develop the operating team and eligible service partners through clear goals, coaching, performance management, cross‑training, and quality review. Use contractors for surge capacity and match assignments to approved access and scope.

• Lead resolution of complex supplier‑data and synchronization failures with AP, Procurement Operations, Tax, Treasury, Security, and Finance Systems. Establish the accountable owner, verify the fix across systems, and remove recurring causes.

• Direct supplier‑data remediation, including hierarchies, entity/site relationships, duplicates, holds, inactivation, and reactivation. Reconcile open obligations and validate downstream effects before changes take effect.

• Own the operating scorecard for first‑pass readiness, critical‑field completeness, queue aging, supplier wait time, rework, control evidence, and change‑related payment exceptions. Use trends to set priorities and demonstrate sustained improvement.

• Establish an operating cadence and decision framework with the Supplier MDM Lead that protects transformation time, maintains reliable coverage, and turns recurring operational issues into prioritized improvement requirements.

• Deliver measured improvements through AI and automation for validation, duplicate detection, queue monitoring, and evidence preparation. Define quality thresholds, access boundaries, human approvals, monitoring, and fallback procedures; count capacity gains after they are demonstrated.

You might thrive in this role if you:

• Bring substantial supplier master data, P2P, or finance operations experience, with a track record of independently leading a complex operation and developing people or managing service delivery at scale.

• Apply deep knowledge of supplier identity, legal entities, sites, tax and payment data to improve purchasing and payment outcomes across systems.

• Have owned operating controls in an audited environment, including segregation of duties, independent verification, evidence quality, and remediation of control gaps.

• Make sound decisions under ambiguity and time pressure, translate business needs into practical options, and resolve escalations across teams with clear accountability.

• Have worked deeply with ERP and procurement workflows and can trace data across systems; Oracle and Zip experience is helpful.

• Build capacity plans and service measures, coach teams through performance issues, and show sustained improvements in throughput, quality, backlog, and resilience.

• Bring practical AI fluency and experience improving workflows with automation, with measurable benefits and authorized human ownership of sensitive decisions.

• Influence senior stakeholders and build trust across Procurement, AP, Tax, Treasury, Security, and technology teams through clear recommendations, tradeoffs, and follow‑through.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general‑purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s affirmative action and equal employment opportunity policy statement.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US‑based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non‑public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

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We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

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At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

Compensation

$216K – $240K + Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job‑related knowledge, skills, and experience. If the role is non‑exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance‑related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre‑tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non‑birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non‑exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer‑paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

This role is at‑will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.