Senior Manager, Store Operations

REI; Seattle (WA); In loco; USD 125.000 - 213.000; Tempo pieno

Descrizione del lavoro

REI Co-op in Seattle seeks a Store Operations Manager to lead the Store Operations team focused on Operational Excellence, turning priorities into clear plans and actionable programs across the co-op's stores.

You will partner with leaders to improve store productivity, customer experience, and financial performance, while hiring, coaching, and developing a high-performing team aligned with the company’s strategic goals.

Competenze

• Seven or more years leading teams in program development or project management.
• Experience managing cross-divisional projects on multi-year roadmaps.
• Deep store operations knowledge in a complex retail environment.
• Ability translate strategy into operating plans and drive complex operational change.
• Strong leadership, communication, influencing, financial, and analytical skills.
• Bachelor’s degree required; MBA preferred.

Mansioni

• Set team goals, priorities, operating plans, and success measures aligned with Co-op and stores channel strategies.
• Lead operational excellence programs from concept and pilot through launch, measurement, and sustainment.
• Improve store productivity, service, compliance, business continuity, customer experience, and financial performance.
• Balance people, funding, timelines, and store workload to deliver programs on time, within scope, and within budget.
• Advise senior leaders as a store operations subject-matter expert and build alignment across field and support teams.
• Hire, retain, coach, and develop a high-performing team, including people managers and senior program leaders.

Conoscenze

Leadership

Program management

Strategic planning

Store operations

Change management

Formazione

Bachelor's degree

MBA preferred

Descrizione del lavoro

Overview

At REI Co-op, we believe time outside is for everyone. As a Store Operations Manager, you will help make work easier for store teams across the co-op. You will lead the Store Operations team focused on Operational Excellence and build processes that are simple to learn, easy to use, and consistent across stores.

Overview

In this role, you will turn business priorities into clear plans and actionable programs. You will work closely with leaders and cross-functional partners to improve how work gets done, support store teams, and create a better experience for both employees and customers. From early planning through launch and long-term support, you will help bring ideas to life and drive meaningful results.

Responsibilities

Responsibilities and Qualifications

• Set team goals, priorities, operating plans, and success measures aligned with Co-op and stores channel strategies.
• Lead operational excellence programs from concept and pilot through launch, measurement, and sustainment.
• Improve store productivity, service, compliance, business continuity, customer experience, and financial performance.
• Balance people, funding, timelines, and store workload to deliver programs on time, within scope, and within budget.
• Advise senior leaders as a store operations subject-matter expert and build alignment across field and support teams.
• Hire, retain, coach, and develop a high-performing team, including people managers and senior program leaders.

Qualifications

• Seven or more years leading teams in program development, project management, or omnichannel strategy and execution.
• Seven or more years leading medium to large, cross-divisional projects within multi-year roadmaps.
• Deep store operations knowledge gained in a complex national or international retail environment.
• Experience translating strategy into operating plans and leading complex operational change with broad impact.
• Strong leadership, communication, influencing, financial, and analytical skills, with the ability to adapt priorities in an evolving environment.
• Bachelor’s degree in a related field or an equivalent combination of education and work experience; MBA preferred.

Closing

At REI, we believe the outdoors is for all

We are committed to becoming a fully inclusive, anti-racist, multicultural organization. We know that there's strength in our diversity – that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life. To work towards this commitment and fulfill our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn.

Pay Transparency

We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors.

REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan and accrued time off. Click here for a detailed overview of benefits plans by employee profile.

Pay Range

$125,300.00 - $212,900.00 per year