Senior Manager, Solutions Engineering Majors West

Skydio, Inc.; Northern (KY); Remote; USD 172,000 - 215,000; Full time

Job summary

Skydio, Inc. is seeking a Senior Manager, Solutions Engineering for SLED Majors West. This remote, full‑time leadership role guides a team delivering multi‑site, citywide Drone as First Responder deployments and statewide programs, with travel of ~30% to support engagements.

You’ll report to the Director, Solutions Engineering – SLED and shape strategy, staffing, and enablement across Majors West for scalable, high‑quality deployments and customer success.

Qualifications

• 5+ years of relevant technical experience in customer-facing roles.
• 1+ years leading a technical team with hiring/mentorship responsibilities.
• Strong drone technology understanding, Public Safety sUAS operations, and regulatory compliance.
• Familiarity with CAD, VMS, and related software platforms.
• Experience hiring, onboarding, and developing technical staff.
• Comfort working within a Sales organization, owning quota and deal strategy.
• Excellent written and verbal communication to brief operators and executives.

Responsibilities

• Hire, onboard, coach, and retain your team across territories.
• Set technical quality bar for demos, site assessments, and documentation.
• Own capacity planning and resource tradeoffs for leadership review.
• Drive technical wins across the East majors portfolio and multi‑agency deployments.
• Serve as senior escalation point and work directly in the field when needed.
• Collaborate with Sales on pipeline, forecast, and land‑and‑expand motions.
• Own Majors West problem set, including site assessments and POC quality.
• Represent customer voice to Product and Engineering; create scalable technical assets.

Skills

Technical experience

Team leadership

Drone technology

Public Safety sUAS knowledge

CAD

VMS

Communication skills

Hiring & mentorship

Tools

Salesforce

Palantir

Databricks

Job description

Senior Manager, Solutions Engineering Majors West

US Remote- Full-time

About the Role:

Skydio is seeking an experienced Solutions Engineering leader to join our team as Senior Manager, Solutions Engineering for SLED Majors West. This role carries some of the most complex programs in our portfolio: multi-site, citywide Drone as First Responder deployments, statewide highway and transit programs, and federal work through DOJ, alongside the Canadian public safety business.

This is a remote role. Travel of approximately 30% is required to support customer engagements, field activities, deployments, team onsites, and company events.

This role reports to the Director, Solutions Engineering – SLED.

About the Team

The SLED Solutions Engineering team is the technical arm of Skydio's state and local go-to-market motion. We sit between the agency and the product: turning operational problems into program designs, proving capability in the field, and making sure Skydio's products are used, integrated, and flown at scale.

The team is measured on technical win rate, trial and proof of concept outcomes, program expansion, site assessment quality, and the requirements we push back into the product organization.

Solutions Engineers are critical members of the Skydio organization and work closely with Key Account Leaders, Engineering, and Product to support deal progression, customer confidence, successful deployments, and the long-term success of Public Safety sUAS programs.

How You’ll Make an Impact:

Hire, onboard, coach, and retain your team, with clear ownership and coverage across the territories in your segment, and develop people beyond the seat they are in.

Set the bar for technical quality — demos, trial plans, site assessments, and customer-facing documentation that hold up in front of a chief, a sheriff, or a city council.

Own capacity across your segment. Decide where Solutions Engineering time goes, say no when it needs to be said, and make the tradeoffs visible to leadership.

Drive technical wins

Own the technical win across the East majors portfolio, including citywide programs that run multiple docks and span several agencies inside a single customer.

Serve as the senior technical escalation point on critical pursuits, deployments, and customer issues. Jump in and work the problem yourself, and be in the field when it matters.

Partner with Sales leadership on pipeline, forecast, and account planning, and on the land-and-expand motion that turns a first dock into a citywide program.

Own the Majors West problem set

Own site assessment quality as a performance measure. Solutions Engineers are the DRI for verifying a dock location before deployment, and the quality of the resulting installation reflects on the team.

Hold the bar on proofs of concept: structured deployments tied to an active opportunity with measurable operational value, not casual evaluations.

Guide integration and airspace strategy — CAD and dispatch, video and evidence management, streaming platforms, BVLOS approvals, waivers, COAs, and docked operations.

Maintain command of the public sector procurement path, including cooperative contracts, grant funded programs, and public sector buying cycles.

Represent the customer inside Skydio

Be the aggregated voice of the customer to Product and Engineering. Turn field observations into prioritized, defensible requirements rather than a list of one-off asks.

Build the enablement content, reference architectures, and reusable technical assets that let the team scale, and maintain first-hand product knowledge through frequent hands‑on use.

What Makes You a Good Fit:

5+ years of relevant technical experience, including time in a customer-facing technical role (solutions engineering, field engineering, or applications engineering).

1+ years leading a technical team, formally or as a technical lead with hiring and mentorship responsibility. First‑time managers with a demonstrated record of leading and developing people will be considered.

Strong understanding of drone technology, Public Safety sUAS operations, and regulatory compliance, including Drone as First Responder concepts of operation and dock based remote operations.

Working knowledge of Public Safety technologies, including CAD, VMS, and related software platforms, and the ability to lead integration discussions.

A track record of hiring, onboarding, and developing technical people, and of keeping them.

Comfort operating inside a Sales organization, including owning a quota, deal strategy, and the judgment to know when to commit technical resources and when to decline.

Excellent written and verbal communication. You can brief an operator, a program manager, and a senior executive without changing the facts.

Lead by example. Willing to do whatever is needed to get a customer situation resolved.

Nice to Have

Prior public safety service as a sworn officer, firefighter, or agency UAS program lead.

Experience standing up a Drone as First Responder program from waiver through go‑live, and with dock‑based, remote, and BVLOS operations at scale.

Familiarity with grant funding pathways and cooperative purchasing vehicles used by state and local agencies.

Working knowledge of Salesforce, Palantir, Databricks, or equivalents.

Track record of building and scaling a technical team through a period of rapid growth.

What Is Required

Ability to travel approximately 30% of the time.

Ability to lift up to 60 lbs unaided

Obtaining FAA Part 107 certification within the first 60 days of employment is strongly encouraged for all Skydio employees and required for certain positions.

Compensation: At Skydio, our compensation packages for regular, full‑time employees include competitive base salaries, equity in the form of stock options, and comprehensive benefits packages. Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience. Relocation assistance may also be provided for eligible roles. The annual base salary range for this position is $172,000 - $215,000 plus commission*. Fundamentally, we believe that equity is the key to long‑term financial growth, and we ensure all regular, full‑time employees have the opportunity to significantly benefit from the company's success. Regular, full‑time employees are eligible to enroll in the Company’s group health insurance plans. Regular, full‑time employees are eligible to receive the following benefits: Paid vacation time, sick leave, holiday pay and 401K savings plan. This position and all associated benefits are subject to applicable federal, state, and local laws, as well as the Company’s policies and eligibility criteria.

*Compensation for certain positions may vary based on the position’s location.

At Skydio we believe that diversity drives innovation. We have created a multidisciplinary environment that embraces the power of diverse perspectives to create elegant solutions for complex problems. We are committed to growing our network of people, programs, and resources to nurture an inclusive culture.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristics protected by federal, state or local anti‑discrimination laws.

For positions located in the United States of America, Skydio, Inc. uses E‑Verify to confirm employment eligibility. To learn more about E‑Verify, including your rights and responsibilities, please visit https://www.e-verify.gov/

Skydio provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other classification protected by applicable law.

Skydio is a federal contractor or subcontractor subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. Employment decisions are made on the basis of job‑related criteria without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, age, genetic information, national origin, disability, protected veteran status, or any other classification protected by applicable law.

We invite all applicants to voluntarily self‑identify their race, ethnicity, and gender. Submission of the information on this form is strictly voluntary and refusal to provide it will not subject you to any adverse treatment. Information obtained will be retained in a confidential file and separate from personnel records. This information may only be used in accordance with the provision of applicable federal laws, executive orders, and regulations. If you want more information about any of the sections, please check with a company representative.