Senior Manager, Solution Engineering - DocV

Emerald Development Managers LP; United States; Remote; USD 120,000 - 150,000; Full time

Job summary

CybSafe is seeking a Senior Manager to lead the DocV Solution Engineering team in the United States. This role involves building a high-impact engineering team that collaborates closely with Customer Success and Commercial teams, focusing on enabling customer engagements and improving platform stability.

The ideal candidate will have over 8 years of experience in engineering and solutions, particularly in leading customer-facing teams. Strong communication and technical skills are essential for navigating fast-paced environments.

Qualifications

• 8+ years of engineering, solutions engineering, or technical consulting experience.
• 3+ years of experience leading customer-facing or hybrid engineering teams.
• Strong understanding of APIs, SDKs, and enterprise integration patterns.

Responsibilities

• Build and lead a Solution Engineering team embedded within Product Engineering.
• Partner closely with Customer Success and Commercial teams to unblock implementations.
• Deliver short-term technical initiatives that enable field teams and customer engagements.

Skills

Engineering

Solutions engineering

Technical consulting

APIs

SDKs

Enterprise integration

Job description

Why Socure?

Socure is building the identity trust infrastructure for the digital economy — verifying 100% of good identities in real time and stopping fraud before it starts. The mission is big, the problems are complex, and the impact is felt by businesses, governments, and millions of people every day.

We hire people who want that level of responsibility. People who move fast, think critically, act like owners, and care deeply about solving customer problems with precision. If you want predictability or narrow scope, this won’t be your place. If you want to help build the future of identity with a team that holds a high bar for itself — keep reading.

About the Role

DocV Solution Engineering is part of the Product Engineering organization and plays a critical role in accelerating customer adoption, enabling the field, and improving system reliability. We are seeking a Senior Manager to lead the DocV Solution Engineering team and partner closely with Customer Success, Commercial, Product, and Engineering teams.

This role focuses on short-term, high-impact technical work that enables revenue, accelerates rollout of new DocV features, and improves platform stability—while core backend and frontend teams remain focused on long-term product roadmap delivery.

What You’ll Do

• Build and lead a Solution Engineering team embedded within Product Engineering.
• Partner closely with Customer Success and Commercial teams to unblock implementations and accelerate customer outcomes.
• Deliver short-term technical initiatives that enable field teams and support active customer engagements.
• Collaborate directly with customers on complex DocV integrations and deployment challenges.
• Develop targeted features, prototypes, and integrations that accelerate adoption of new DocV capabilities.
• Identify and address integration‑related technical debt to improve reliability, stability, and operational robustness.
• Establish a strong feedback loop between customers, Customer Success, Product, and Engineering teams.
• Collaborate with Backend and Frontend teams to transition validated solutions into the core product roadmap where appropriate.
• Anticipate recurring customer and field needs and drive scalable, repeatable solutions.

What You Bring

• 8+ years of engineering, solutions engineering, or technical consulting experience.
• At least 3 years of experience leading customer‑facing or hybrid engineering teams.
• Strong understanding of APIs, SDKs, and enterprise integration patterns.
• Ability to deliver production‑quality solutions in fast‑paced, ambiguous environments.Strong communication skills and experience working across technical and non-technical stakeholders.

Socure is an equal opportunity employer that values diversity in all its forms within our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you need an accommodation during any stage of the application or hiring process—including interview or onboarding support—please reach out to your Socure recruiting partner directly.