Senior Manager, Solution Consulting

ServiceNow; Denver (CO); Remote; USD 152,000 - 251,000; Full time

Benefits offered by this job

Health plans

401(k) match

ESPP

Matching donations

Flexible time away

Family leave programs

Job summary

ServiceNow in Denver/remote is seeking a senior Presales Solutions Consultant leader to drive AI-enabled value selling for regional sales teams. You will mentor a growing team, shape the recruiting pipeline for presales, and ensure optimal resource allocation across opportunities and marketing initiatives.

The role requires deep Japan market experience, coaching skills, and a track record in SaaS/PaaS governance and solution-based selling.

Qualifications

• Experience integrating AI into work processes or decision-making.
• Experience in fast-growing IT environments with software/cloud solutions.
• 7 years’ presales experience.
• Leading presales teams as a first-line manager.
• Deep experience with the Japan market and selling to senior management.
• Ability to coach and mentor individual contributors.
• Proven value- or solution-based selling skills.
• Broad understanding of SaaS/PaaS and service-management practices.

Responsibilities

• Demonstrate relevance to customers and document business value.
• Deliver high-quality presentations and successful proofs of concept when needed.
• Develop and maintain recruiting pipelines for presales candidates.
• Prioritize regional Solution Consulting efforts with regional sales managers.
• Allocate resources to sales opportunities and track progress against goals.
• Coordinate with marketing to support demand generation.
• Develop training curricula and evaluate team performance regularly.
• Ensure optimal resource alignment and skill utilization in the region.
• Manage day-to-day activities like scheduling, expenses, and reporting.

Skills

AI in workflows

Presales leadership

IT sales experience

Japan market experience

Coaching & mentoring

Value-based selling

SaaS/PaaS knowledge

Job description

Location: Denver, Colorado, us, Remote

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

What you get to do in this role:

• Ensure SCs demonstrate relevance to customers, fully discover customers’ business and technical problems, deliver the highest quality presentations and demonstrations, execute proofs of concept successfully and only when needed, comprehend and document the business value to be delivered, and ensure customer commitment to the ServiceNow solution
• Develop team members according to the demands of the business and according to their individual professional goals
• Develop and maintain a recruiting pipeline of potential SC candidates to meet future business demands
• Work with regional salesmanagersto prioritize regional Solution Consulting efforts
• Assign resources to sales opportunities, and consistently evaluate progress against goals
• Assign resources as required to marketing and other efforts to support demand generation
• Develop and deploy team training curriculums to meet the changing demands of the sales organization
• Evaluate team members regularly through analysis of direct observation, peer feedbackandsales feedback
• Ensure proper alignment of resources and effective utilization of skill sets within the assigned region
• Manage day-to-day activities such as resource scheduling conflicts, expense reviewandapproval, activity reporting etc.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Experience working in a fast-growing IT environment including software, cloud, or customer experience of the same
• 7 years’ experience in presales
• Experience managing presales teams as 1st line management
• Deep experience with the Japan market and experience selling and gaining access to Japanese customers’ senior management
• Understanding of standard approaches to coaching, mentoring and management of individual contributors
• Ability to motivate and inspire a growing team of Presales Solutions Consultants
• Experience in Value Based Selling or Solution Selling
• A thorough understanding of the SaaS Market space, the provision of PaaS based solutions and a broad understanding of Service Management practices

For positions in this location, we offer a base pay of $151,875 - $250,575, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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