Senior Manager, Software Test Engineering

Zscaler; Santa Clara (CA); On-site; USD 212,000 - 265,000; Full time

Benefits offered by this job

Health plans

Time off plans

Parental leave options

Retirement options

Education reimbursement

In-office perks

Job summary

Zscaler is seeking a Senior Manager of Software Test Engineering for the Zero Trust Exchange. In this San Jose, CA-based role, you will lead a high-performing QA team, drive AI-enabled testing approaches, and collaborate with executive leadership to deliver scalable cloud services that secure customers globally.

You will oversee cloud upgrades, ensure performance, and champion an ownership model across engineering.

Qualifications

• Experience integrating AI-driven methodologies into QA workflows (AIDLC).
• 7+ years leading and scaling QA or software engineering teams.
• 5+ years in cloud deployments and operations.
• 3+ years with hyperscale cloud platforms, specifically AWS.

Responsibilities

• Lead QA team embracing AI Development Lifecycle with product and operations teams.
• Direct cloud operations including upgrades, scalability improvements, and troubleshooting.
• Drive transition to a full-service ownership model for engineering teams.
• Partner with product management to define and execute the strategic product roadmap.

Skills

AI Lifecycle

Leadership

High-trust collaboration

Education

Bachelor’s or Master’s in CS or related field

Tools

Python

Shell scripting

Java

SSL

MySQL

AWS

Job description

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.

We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.

Role

As the Senior Manager of Software Test Engineering for the Zero Trust Exchange organization at Zscaler, you will play a critical role in driving our visionary innovation over the next decade. Reporting directly to the Senior Director of Software Engineering, you will lead a high-performing team in rapidly scaling the Zscaler Client Connector Portal service. In this San Jose, CA-based role, you will work closely with the executive team to deliver cutting-edge services that transform the industry.

What you'll do (Role Expectations)

• Lead the Quality Assurance team to embrace the AI Development Lifecycle while collaborating closely with peer product and operations teams
• Direct cloud operations including upgrades, scalability improvements, and troubleshooting to ensure optimal service performance
• Drive the transition of the engineering team to a comprehensive, full-service ownership model
• Partner with product management to define, refine, and execute the strategic product roadmap

Who You Are (Success Profile)

• You act like an owner with a deep passion for the mission, navigating seamlessly between high-level strategy and hands-on execution.
• You are a high-trust collaborator who thrives on open feedback, candor, and building collective success.
• You are customer-obsessed, developing deep empathy for users and aligning engineering decisions to solve their real-world problems.
• You serve as a positive force, tackling complex problems with contagious energy and inspiring your team to focus on solutions.
• You operate with urgency, balancing speed and quality to execute and deliver high-impact results in a fast-paced environment.

What We're Looking for (Minimum Qualifications)

• Experience integrating AI-driven methodologies or AI Development Lifecycle (AIDLC) principles into software development and QA workflows
• 7+ years of experience building, leading and scaling Quality Assurance or software engineering teams
• 5+ years of experience working with cloud-based deployments and cloud operations
• 3+ years of experience with hyperscale cloud platforms, specifically AWS
• Bachelor's or Master's degree in Computer Science or a related technical field
• Hands-on experience writing Python and shell scripts for automation and with proficiency in Java, SSL, and MySQL

What Will Make You Stand Out (Preferred Qualifications)

• Current, hands-on experience utilizing AI Development Lifecycle (AIDLC) methodologies to optimize software delivery
• In-depth, advanced knowledge of Kubernetes and microservices architectures
• U.S. citizenship - work scope can include working in a federal environment

#LI-DY1 #LI-SanJose

Base Pay Range

$212,000 — $265,000 USD

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!

Learn more about Zscaler's hybrid working model and benefits here.

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or are neurodivergent or require pregnancy-related support.