Senior Manager, Social Care & Guest Engagement

Panda Restaurant Group; Rosemead (CA); Hybrid; USD 127,000 - 178,000; Full time

Benefits offered by this job

Hybrid work schedule

401K with company match

Yearly bonus opportunity

Full medical, dental, and vision insurance

On‑site fitness center

Discounts at Panda restaurants

Paid time off starting at 15 days

Job summary

Panda Restaurant Group is seeking a Senior Manager, Guest Care to lead social engagement and community management strategies. This role involves overseeing a team to enhance online interactions and manage crises while driving brand loyalty.

The ideal candidate will have over 7 years of experience in digital customer experience and a degree in a relevant field. The position offers a hybrid work schedule along with comprehensive benefits, including medical insurance and a yearly bonus.

Qualifications

• 7+ years of experience in Social Care or Community Management.
• Proven track record in leading real-time social engagement and crisis-management.
• Obtaining a valid Food Handler’s Card within 30 days of employment.

Responsibilities

• Drive community engagement across social platforms.
• Lead crisis management communications during incidents.
• Develop insights from guest comments to enhance brand engagement.

Skills

Leadership

Crisis management

Social media engagement

Community management

Analytical skills

Education

Bachelor’s degree in Communications, Marketing, Business Administration, or related field

Tools

Sprout

Brandwatch

Job description

Panda Restaurant Group is seeking a Senior Manager, Guest Care to lead social engagement and community management strategies. This role involves overseeing a team to enhance online interactions and manage crises while driving brand loyalty.

The ideal candidate will have over 7 years of experience in digital customer experience and a degree in a relevant field. The position offers a hybrid work schedule along with comprehensive benefits, including medical insurance and a yearly bonus.