Senior Manager - Site Tech Analyst

GSK plc; Marietta (PA); On-site; USD 90,000 - 120,000; Full time

Job summary

GSK plc at the Marietta site seeks a Technology Analyst to coordinate planning, delivery and governance of site technology. You will link Site Technology with product teams, delivery leads, infra, vendors and stakeholders to ensure services are planned, delivered and improved.

The role requires broad tech understanding across site infrastructure, cloud platforms, enterprise apps, data connectivity and manufacturing tech.

Qualifications

• Bachelor’s degree in a technical field and 8+ years delivering technology outcomes.
• Experience translating strategy into implemented solutions with measurable site impact.
• Ability to influence senior leaders and collaborate across global/matrixed teams.
• Strong governance, risk, and compliance coordination across IT.
• Proven delivery of infrastructure, applications, data, automation, or smart manufacturing projects.
• Experience leading through major incidents and complex operational constraints.

Responsibilities

• Deliver on site technology roadmap projects and coordinate across product, platform, and engineering teams.
• Manage local deployment, rollout, continuity and support of global apps and infra.
• Support data/AI initiatives and ensure data quality and integrations align with roadmaps.
• Lead structured problem solving for major incidents and drive preventive actions.
• Oversee IT risk, security and compliance with global standards for site tech.
• Provide audit support and ensure transparency of partner activities and lifecycle decisions.
• Maintain governance and data quality for assets, CMDB, inventory and reporting.

Skills

Technology planning

Cross-functional leadership

Problem solving

Stakeholder communication

Education

Bachelor's degree in Computer Science/Engineering/IT

Master's degree (preferred)

Tools

Azure

Azure DevOps

Jira

Confluence

Power BI

ServiceNow CMDB

Job description

This site-based role provides technology planning, coordination, delivery, governance, and operational support for the Marietta site. The Technology Analyst serves as a key link between Site Technology, Product teams, Delivery Leads, Infrastructure teams, vendors, and business stakeholders to ensure technology services are effectively planned, delivered, supported, and continuously improved.

The role requires broad technical understanding across site infrastructure, end-user technologies, cloud platforms, enterprise applications, data connectivity, asset and service management, and manufacturing technology environments. The role will lead or coordinate infrastructure planning, project delivery, technology risk management, major incident problem solving, continuous improvement, and lifecycle management of technology assets and services.

The successful candidate will demonstrate strong learning agility, curiosity, self-initiative, and the ability to rapidly develop working knowledge across multiple technical domains. The individual must be able to translate technical issues into business impacts, coordinate diverse teams, and drive actions to completion in a complex, matrixed environment.

Key Responsibilities

• Deliver on site Tech roadmap projects, leveraging established governance mechanisms and working effectively in the matrix with product, platform, engineering and business teams to translate plans into executed releases, track benefits, remediate issues and ensure that site-level outcomes are realized in line with Smart Manufacturing and S/4 ambitions.
• Help Site Tech lead to manage local deployment, rollout, continuity and operational support of global applications and infrastructure, coordinating cutover and Hypercare, aligning central templates with site-specific needs, and ensuring that business users, quality and engineering are prepared, trained and supported as new capabilities are introduced or existing services are enhanced.
• Help Site Forward Deployment Engineer with continuous improvement and digital data & analytics initiatives by co-designing and implementing paperless and data-driven solutions, supporting use case delivery on Smart Manufacturing, AI and S/4, and ensuring that integrations, data quality and local process changes are aligned with the site tech roadmap and infra constraints.
• Lead structured problem solving for major incidents and recurring service issues, coordinating cross-functional teams, facilitating root cause analysis, communicating business impact, and driving corrective and preventive actions through closure.
• Manage IT risk, security, continuity and compliance with global IT standards for site technologies, actively monitoring controls, dependency and lifecycle risks, coordinating with central security and infra teams, and ensuring that infra, OT and application changes remain within approved guardrails and support inspection readiness and business resilience.
• Provide audit and inspection support, overseeing external IT and infra resources, preparing evidence and documentation across applications, infra and Smart Manufacturing solutions, and ensuring that partner activities, incident responses and lifecycle decisions are transparent, traceable and aligned with GSK policies and regulatory expectations.
• In coordination with the Resilient Ops team, support lifecycle management of technology assets and services, including PCs, scanners, peripherals, network and site infrastructure, cloud resources, applications, and manufacturing technologies, coordinating refresh, upgrade, support, and decommissioning activities.
• Maintain governance and data quality for technology assets and services, including ServiceNow, CMDB, inventory, ownership, support, lifecycle, and audit records, while providing clear reporting on asset health, risks, and upcoming actions.

Why You?

Basic Qualification

• Bachelor's degree in computer science, Software Engineering, Engineering, Information Technology, Manufacturing Systems, or related technical discipline.
• 8+ years of experience delivering technology outcomes in manufacturing or another complex operational environment.
• Experience translating strategies and roadmaps into implemented solutions and measurable site outcomes.
• Experience influencing senior leaders and collaborating with diverse global or matrixed teams to align priorities and achieve shared goals.
• Experience organizing complex work and establishing repeatable processes, governance, and clear accountability.
• Experience delivering technology projects and operational solutions across infrastructure, applications, data, automation, or smart manufacturing.
• Experience leading through major incidents, ambiguity, competing priorities, and complex operational constraints.
• Experience managing technology risk, compliance, business continuity, lifecycle, audit, and inspection-readiness requirements.
• Experience connecting business needs with practical technology solutions and clearly communicating impacts, options, and decisions.

Preferred Qualification

• Master's degree in computer science, Software Engineering, Engineering, Information Technology, Manufacturing Systems, or related technical discipline.
• Orange Belt certified in Lean / Six Sigma principles/ITIL Foundation certificate.
• Experience using Microsoft Azure, Azure DevOps, Microsoft Project, Jira, Confluence, and Power BI in enterprise delivery environments.
• Experience managing ServiceNow CMDB, Configuration Items (CIs), asset management, service mapping, and governance processes.
• Experience overseeing the lifecycle and governance of Azure cloud resources, including subscriptions, resource groups, virtual machines, storage, networking, backup, and access controls.
• Working knowledge of Azure cost management, resource tagging, ownership models, and cloud compliance controls.
• Curiosity and a willingness to learn, with experience moving from understanding a problem to delivering a sustainable solution.
• A proactive and accountable approach, with experience addressing barriers and following work through to completion.

#GSK-LI

#AGTech

Skills Agile Methodology, API Management, CI/CD, Cloud Based Services, Computer Programming, Configuration Management (CM), Containerization, Database Management, High Availability (Inactive), Infrastructure As Code (IaC), Microservices Architecture, Network Security, Operating Systems (OS), System Monitors, Version Control System

Please visit GSK US Benefits Summary to learn more about the comprehensive benefits program GSK offers US employees.

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

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