Snr Mgr - Site Tech Analyst

GlaxoSmithKline; Marietta (PA); On-site; USD 110,000 - 150,000; Full time

Job summary

GlaxoSmithKline is seeking a Technology Analyst for the Marietta site to plan, coordinate, deliver, and govern technology services across site infrastructure, end-user tech, cloud platforms, and manufacturing environments.

The role links Site Technology with Product teams, Delivery Leads, and external vendors, ensuring projects meet site outcomes aligned with Smart Manufacturing and S/4 ambitions. Strong problem solving and cross-functional collaboration are essential.

Qualifications

• Bachelor's degree in computer science, Software Engineering, Engineering, Information Technology, Manufacturing Systems, or related technical discipline.
• 8+ years of experience delivering technology outcomes in manufacturing or another complex operational environment.
• Experience translating strategies and roadmaps into implemented solutions and measurable site outcomes.
• A proactive and accountable approach, with experience addressing barriers and following work through to completion.
• Experience influencing senior leaders and collaborating with diverse global or matrixed teams to align priorities and achieve shared goals.
• Experience organizing complex work and establishing repeatable processes, governance, and clear accountability.
• Experience delivering technology projects and operational solutions across infrastructure, applications, data, automation, or smart manufacturing.
• Experience leading through major incidents, ambiguity, competing priorities, and complex operational constraints.
• Experience managing technology risk, compliance, business continuity, lifecycle, audit, and inspection-readiness requirements.* Experience connecting business needs with practical technology solutions and clearly communicating impacts, options, and decisions
• Curiosity and a willingness to learn, with experience moving from understanding a problem to delivering a sustainable solution.

Responsibilities

• Deliver on site Tech roadmap projects, leveraging governance mechanisms and coordinating cross-functional teams to translate plans into releases.
• Help Site Tech lead manage local deployment, rollout, continuity and operational support of global applications and infrastructure.
• Help Site Forward Deployment Engineer with continuous improvement and digital data & analytics initiatives by co-designing and implementing paperless and data-driven solutions.
• Lead structured problem solving for major incidents and recurring service issues, coordinating cross-functional teams and driving corrective actions.
• Manage IT risk, security, continuity and compliance with global IT standards for site technologies.
• Provide audit and inspection support, overseeing external IT and infra resources, ensuring transparency and alignment with policies.
• In coordination with the Resilient Ops team, support lifecycle management of technology assets and services.
• Maintain governance and data quality for technology assets and services, including ServiceNow, CMDB, inventory, ownership, and audit records.

Skills

Agile Methodology

API Management

CI/CD

Cloud Based Services

Computer Programming

Configuration Management

Containerization

Database Management

Infrastructure As Code

Network Security

Operating Systems

System Monitors

Version Control

Education

Bachelor's degree in computer science/Engineering/IT or related technical discipline

Tools

Azure

Azure DevOps

Microsoft Project

Jira

Confluence

Power BI

ServiceNow CMDB

Job description

This site-based role provides technology planning, coordination, delivery, governance, and operational support for the Marietta site. The Technology Analyst serves as a key link between Site Technology, Product teams, Delivery Leads, Infrastructure teams, vendors, and business stakeholders to ensure technology services are effectively planned, delivered, supported, and continuously improved.

The role requires broad technical understanding across site infrastructure, end-user technologies, cloud platforms, enterprise applications, data connectivity, asset and service management, and manufacturing technology environments. The role will lead or coordinate infrastructure planning, project delivery, technology risk management, major incident problem solving, continuous improvement, and lifecycle management of technology assets and services.

The successful candidate will demonstrate strong learning agility, curiosity, self-initiative, and the ability to rapidly develop working knowledge across multiple technical domains. The individual must be able to translate technical issues into business impacts, coordinate diverse teams, and drive actions to completion in a complex, matrixed environment.

Responsibilities

• Deliver on site Tech roadmap projects, leveraging established governance mechanisms and working effectively in the matrix with product, platform, engineering and business teams to translate plans into executed releases, track benefits, remediate issues and ensure that site-level outcomes are realized in line with Smart Manufacturing and S/4 ambitions.
• Help Site Tech lead to manage local deployment, rollout, continuity and operational support of global applications and infrastructure, coordinating cutover and Hypercare, aligning central templates with site-specific needs, and ensuring that business users, quality and engineering are prepared, trained and supported as new capabilities are introduced or existing services are enhanced.
• Help Site Forward Deployment Engineer with continuous improvement and digital data & analytics initiatives by co-designing and implementing paperless and data-driven solutions, supporting use case delivery on Smart Manufacturing, AI and S/4, and ensuring that integrations, data quality and local process changes are aligned with the site tech roadmap and infra constraints.
• Lead structured problem solving for major incidents and recurring service issues, coordinating cross-functional teams, facilitating root cause analysis, communicating business impact, and driving corrective and preventive actions through closure.
• Manage IT risk, security, continuity and compliance with global IT standards for site technologies, actively monitoring controls, dependency and lifecycle risks, coordinating with central security and infra teams, and ensuring that infra, OT and application changes remain within approved guardrails and support inspection readiness and business resilience.
• Provide audit and inspection support, overseeing external IT and infra resources, preparing evidence and documentation across applications, infra and Smart Manufacturing solutions, and ensuring that partner activities, incident responses and lifecycle decisions are transparent, traceable and aligned with GSK policies and regulatory expectations.
• In coordination with the Resilient Ops team, support lifecycle management of technology assets and services, including PCs, scanners, peripherals, network and site infrastructure, cloud resources, applications, and manufacturing technologies, coordinating refresh, upgrade, support, and decommissioning activities.
• Maintain governance and data quality for technology assets and services, including ServiceNow, CMDB, inventory, ownership, support, lifecycle, and audit records, while providing clear reporting on asset health, risks, and upcoming actions.

Basic Qualification

We are seeking professionals with the following required skills and qualifications to help us achieve our goals:

• Bachelor's degree in computer science, Software Engineering, Engineering, Information Technology, Manufacturing Systems, or related technical discipline.
• 8+ years of experience delivering technology outcomes in manufacturing or another complex operational environment.
• Experience translating strategies and roadmaps into implemented solutions and measurable site outcomes.
• A proactive and accountable approach, with experience addressing barriers and following work through to completion.
• Experience influencing senior leaders and collaborating with diverse global or matrixed teams to align priorities and achieve shared goals.
• Experience organizing complex work and establishing repeatable processes, governance, and clear accountability.
• Experience delivering technology projects and operational solutions across infrastructure, applications, data, automation, or smart manufacturing.
• Experience leading through major incidents, ambiguity, competing priorities, and complex operational constraints.
• Experience managing technology risk, compliance, business continuity, lifecycle, audit, and inspection-readiness requirements.* Experience connecting business needs with practical technology solutions and clearly communicating impacts, options, and decisions
• Curiosity and a willingness to learn, with experience moving from understanding a problem to delivering a sustainable solution.

Preferred Qualification

If you have the following characteristics, it would be a plus:

• Master's degree in computer science, Software Engineering, Engineering, Information Technology, Manufacturing Systems, or related technical discipline.
• Orange Belt certified in Lean / Six Sigma principles/ITIL Foundation certificate.
• Experience using Microsoft Azure, Azure DevOps, Microsoft Project, Jira, Confluence, and Power BI in enterprise delivery environments.
• Experience managing ServiceNow CMDB, Configuration Items (CIs), asset management, service mapping, and governance processes.
• Experience overseeing the lifecycle and governance of Azure cloud resources, including subscriptions, resource groups, virtual machines, storage, networking, backup, and access controls.
• Working knowledge of Azure cost management, resource tagging, ownership models, and cloud compliance controls.

Skills

Agile Methodology, API Management, CI/CD, Cloud Based Services, Computer Programming, Configuration Management (CM), Containerization, Database Management, High Availability (Inactive), Infrastructure As Code (IaC), Microservices Architecture, Network Security, Operating Systems (OS), System Monitors, Version Control System

Why you?

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases - to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we're committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

If you require an accommodation or other assistance to apply for a job at GSK, please contact the appropriate Recruitment Staff by emailing us at [e-mail].

GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law.

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