Senior Manager - Site Reliability Engineering (SRE) at Wise Skulls llc Kansas City, MO

Itlearn360; Kansas City (MO); Hybrid; USD 130,000 - 180,000; Full time

Job summary

Itlearn360 is seeking a Senior Manager in Site Reliability Engineering to lead incident management for a major client in Kansas City. The successful candidate will manage critical situations proactively, build strong client relationships, and oversee production support operations while driving improvements in system reliability using SRE tools. This hybrid role offers an opportunity for significant impact and leadership in a dynamic environment.

Qualifications

• 18+ years of experience in SRE and production support.
• Proven track record at senior client levels.
• Excellent communication skills required.

Responsibilities

• Lead incident management and production support.
• Build and maintain client relationships.
• Oversee production support operations.

Skills

Communication

Leadership

Analytical skills

Decision-making

Tools

SRE tools

Job description

Senior Manager - Site Reliability Engineering (SRE) job at Wise Skulls llc. Kansas City, MO. Title: Senior Manager - Site Reliability Engineering (SRE)
Location: Kansas City, MO (Hybrid)
Duration: 6 months (possibility of extension)
Implementation Partner: Infosys
End Client: To be disclosed
JD:

We are seeking a seasoned Senior Manager SRE to lead incident management and production support for a major client account. The ideal candidate will have strong communication skills, extensive experience with SRE tools, and the ability to confidently manage high-impact situations, including direct interactions with client VPs.

Key Responsibilities:

• Lead and manage incident calls, acting as the primary contact for client executives during critical situations.
• Build and maintain strong client relationships, ensuring transparency and trust.
• Oversee production support operations and drive continuous service improvement.
• Leverage SRE tools to monitor, analyze, and enhance system reliability and performance.
• Collaborate with cross-functional teams to resolve issues and prevent future incidents.

Key Requirements:

• 18+ years of experience, with a strong focus on Site Reliability Engineering and production support.
• Proven track record of handling incident management at senior client levels.
• Excellent verbal and written communication skills.
• Proficient with industry-standard SRE tools and best practices.
• Strong leadership, analytical, and decision-making skills.