Senior Manager, Site Reliability and Cloud Engineering

First Tech Federal Credit Union; Chelmsford (MA); On-site; USD 147,000 - 176,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Generous 401(k) match

Paid Time Off up to 15 days; sick time

Paid federal holidays

Employee pricing on lending products

Job summary

First Tech Federal Credit Union is seeking a Manager of SRE & Cloud Engineering in Massachusetts. You will lead Cloud Engineering, Architecture, and Site Reliability teams to design scalable infrastructure across public cloud, drive IaC adoption, and implement automation best practices.

You will define reliability metrics, partner with security, and drive operational excellence while mentoring managers and building a high-performing, accountable culture.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field (or 4 additional years of relevant experience)
• 5+ years in technology operations, with 3+ years in people leadership
• Strong expertise in cloud platforms, IaC, containerization, CI/CD pipelines

Responsibilities

• Lead and develop Engineering staff, set performance expectations and growth
• Own day-to-day operations and escalations for Cloud Engineering, Architecture, and SRE teams
• Build observability dashboards and drive reliability across services
• Design scalable infrastructure across public cloud, drive IaC adoption, CI/CD, and automation best practices
• Define and enforce SLOs/SLIs, incident response runbooks, and reduce operational toil

Skills

Leadership

Cloud engineering

SRE principles

Observability

Automation

CI/CD

Communication

Metrics-driven

Education

Bachelor's degree in Computer Science/IT/Engineering

Tools

AWS/Azure cloud platforms

Infrastructure as Code tools

Monitoring/Observability tools

Job description

Description

The Manager, SRE & Cloud Engineering manages Cloud Engineering and Site Reliability Engineering teams responsible for cloud infrastructure, service reliability, automation, observability and operational excellence to support the delivery of highly available business-critical applications.

Essential Functions

Here’s what you can expect from the job and what you need to be successful:

What You’ll Do :

• Lead and develop engineering staff setting clear performance expectations, supporting professional growth, and fostering a high-performance, accountable culture.
• Responsible for day-to-day operations and technical escalations for Cloud Engineering & Architecture, and Site Reliability Engineering staff and processes.
• Work collaboratively with Incident Management teams and leadership to build observability dashboards to monitor environmental and applications.
• Execute on the agreed upon direction for cloud engineering and architecture by designing and managing scalable infrastructure across public cloud, driving IaC adoption, CI/CD (Azure/AWS)and automation best practices.
• Build and mature SRE practices across the organization, including defining and enforcing SLOs/SLIs, establishing observability (metrics, logs, tracing), automating incident response and runbooks, and reducing operational toil through tooling and process automation.
• Drive transparencies into environment variables assisting a metrics-centric operating model providing executive visibility into system reliability, incident trends, infrastructure health, and team performance.
• Partner with information security to ensure cloud environments meet security, risk, and compliance requirements, implement guardrails, enforce policies, and maintain audit readiness.

Role Specific Responsibilities

• Hire, mentor, and develop a team of Site Reliability and Cloud Engineers, providing regular feedback and career growth guidance
• Define and track key reliability metrics (SLIs, SLOs, error budgets) across services owned by the team
• Partner with engineering leadership to influence system design decisions for scalability, resilience, and observability
• Manage day-to-day workload and priorities for a team of SRE and cloud engineers

Education & Experience

• Required Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (or 4 additional years of relevant experience in lieu of a degree).
• Required Experience: 5+ years of progressive experience in technology operations, infrastructure engineering, cloud architecture, or site reliability engineering, with 3+ years in a people leadership role managing managers.
• Proven track record of leading and scaling high-performing engineering teams across distributed locations. Strong focus on accountability and transparency.
• Deep expertise in cloud platforms and modern infrastructure practices including IaC, containerization, and CI/CD pipelines.
• Strong understanding of SRE principles, observability tooling, and incident management platforms.
• Strong communication skills. Able to translate complex technical topics into clear, business-aligned strategies.
• Track record of driving operational efficiency through automation, process improvement, and metrics-driven decision making.
• Cloud architecture or ITIL certifications a plus.

Location:

Marlboro or Chelmsford, MA

Target Compensation

$146,500 - $176,000 per year

Schedule

Monday - Friday 8am - 5pm

Who We Are

Every great journey begins with a bold idea—and ours is no different. First Tech and DCU were founded on the belief that financial solutions should put people first. That belief has fueled decades of innovation and service, rooted in the tech sector and expanding to support members from all walks of life.

Employees Are Eligible For

• Traditional medical, dental, and vision coverage
• Generous 401(k) match
• Paid Time Off: You'll accrue up to 15 days in your first year. In addition, you'll receive 40 hours of sick time and 3 personal days, which refresh annually
• Paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility subject to standard account requirements and underwriting criteria)

Employment Statements

First Tech is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

First Tech is not currently offering Visa transfer/sponsorship for this position.