Senior Manager, Service Operations

The Coca-Cola Company; Chicago (IL); Remote; USD 85,000 - 120,000; Full time

Job summary

A global beverage leader is seeking a Senior Manager, Service Operations to manage service provider relationships and drive strategic assessments in a remote capacity. The ideal candidate should have extensive service account management experience, strong communication skills, and proficiency in data analysis tools. This position offers the opportunity to lead business plans for a highly recognized portfolio of brands.

Benefits

Diverse customer engagement opportunities

Iconic brand portfolio

Innovative company culture

Qualifications

• 5+ years of successful service account management experience.
• Ability to analyze data from multiple sources to improve performance.
• Demonstrated ability to manage multiple priorities without direct supervision.

Responsibilities

• Manage and lead collaborative business planning to execute annual business plans.
• Conduct regular business reviews with service providers to define business needs.
• Develop relationships with key decision-makers, both internal and external.

Skills

Service account management

Communication skills

Data analysis

Technical presentation skills

Education

Bachelor’s degree or equivalent work experience

Tools

Microsoft Office

Tableau

PowerBI

Job description

Location: United States of America, Remote

Job Description Summary:

Our vision is loved brands, done sustainably, for a better shared future. We strive to provide cutting-edge excellence in ingredients, innovation, design, and marketing. As a Senior Manager, Service Operations, your responsibilities will include managing all aspects of service providers' businesses, including strategic assessment of the business, service forecasting, conducting regular business reviews, managing senior-level relationships, and effectively activating and implementing the beverage strategy.

What You’ll Do for Us

• Manage and lead collaborative business planning with the strategic goals to develop and execute annual business plans, develop key partnership initiatives, category programs to accurately forecast service volume, revenue, and expenses.
• Conduct regular business reviews with service providers to define business needs, issues faced, and opportunities to develop viable solutions. Develop ongoing service providers' relationships with key members of the service providers' organization, re-affirming strategies linked to needs and steward the business, operational goals.
• Ongoing assessment of account business plans, including attainment of goals, success of key initiatives, major actions, key support needed, and new product recommendations.
• Develop relationships with all key decision-makers, both internal and external.
• Collaborate and foster relationships with our local bottling partners, senior-level leaders, customer operations, and cross-functional partners to build service capability and facilitate stewardship discussions.
• Keep abreast of competitive activities within the responsible geographies and communicate appropriate activity in a timely manner.
• Collaborate with cross-functional representatives to deliver the full depth and breadth of resources that result in mutual benefits/results.
• Share and collaborate on service vision and strategic thinking to anticipate future needs and recommend business-building ideas that will drive the business.
• Gather and analyze service providers' specific data to understand current economics and state of overall business.

Qualifications & Requirements

• Bachelor’s degree or equivalent work experience is required.
• 5+ years of successful service account management experience.
• Proficient in Microsoft Office, Word, Excel, PowerPoint, AI, Tableau, PowerBI.
• Experience with ongoing relationship building and the ability to influence and coach service provider areas of opportunities.
• Effective communication skills, technical presentation skills, service negotiation, and closing techniques.
• Ability to analyze data from multiple sources to improve market and service provider performance.
• Proven ability to identify service providers' needs based on feedback from the service providers as well as through identification of opportunities through use of technical knowledge.
• Responsible for delivery of Service Level Agreements (SLAs) for Cost, Quality, and Speed of service along with Capacity and Capability of market providers.
• Demonstrated ability to effectively manage multiple priorities without direct supervision.

What We Can Do For You

• Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Simply, Fairlife & Topo Chico.
• Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery outlets, theme parks, movie theatres, restaurants, and many more each day.

The Coca-Cola Company is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.