Senior Manager, Service Center

XPO; Indiana; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health benefits on day one

Life and disability insurance

PTO up to 15 days in year 1

9 paid holidays

401(k) with company match

Education assistance

Incentive compensation plan

Stock purchase program

Company vehicle provided

Job summary

XPO is seeking a Senior Service Center Manager in Indiana to lead a service center with P&L ownership and a focus on safety, efficiency and service quality. You will direct payroll, coaching and development while driving cost controls and KPI achievement.

The role collaborates with Sales to grow revenue, build top accounts and ensure operational readiness to meet customer needs. Strong leadership and regulatory knowledge are essential.

Qualifications

• 5 years of supervisory experience.
• Knowledge of LTL industry, DOT, FMCSA, OSHA, NMFC and Tariff rules.
• Experience with Microsoft Office.
• Valid driver’s license and satisfactory driving record.
• Available to work a variety of shifts, including days, evenings, nights and weekends and travel as needed.
• Bachelor’s degree or 5 years related experience preferred.

Responsibilities

• Supervise and lead all service center employees; oversee timekeeping, payroll administration, personnel changes, and ongoing coaching, discipline, training, and development of staff.
• Own and achieve P&L goals for the service center, including KPI attainment.
• Lead supervisory team to plan and attain daily and long-term labor goals to meet budget, service and quality goals.
• Provide information to all employees about service center productivity and policies.
• Conduct regular team meetings to review productivity, safety, and performance; communicate updates and address questions.
• Identify opportunities to cut costs and improve efficiencies.
• Support sales-driven growth by ensuring operations meet customer requirements and improving yield and profitability.
• Partner with Sales to drive revenue growth and retain key business by engaging with customers.
• Develop relationships with top local, revenue-driving accounts.
• Promote safety and housekeeping, ensure DOT and OSHA compliance, and hazardous materials handling.
• Ensure proper documentation and procedure control for hazardous shipments.
• Adhere to all laws and company policies; lead self-assessment for compliance.

Skills

Supervisory experience

LTL knowledge

DOT/FMCSA/OSHA regs

NMFC & Tariff rules

Microsoft Office

Valid driver’s license

Willing to travel

Shift flexibility

Education

Bachelor’s degree

5+ years related experience

Equivalent military experience

Job description

What you\'ll need to succeed as a Senior Service Center Manager at XPO

• 5 years of supervisory experience


• Thorough knowledge of and experience with the Less-than-Truckload (LTL) industry, DOT, FMCSA, and other transportation rules and regulations, OSHA standards, hazardous materials regulations, NMFC and Tariff rules and company policies and procedures


• Experience with Microsoft Office


• Valid driver's license and satisfactory driving record


• Available to work a variety of shifts, including days, evenings, nights and weekends and travel as needed

Preferred qualifications:

• Bachelor\'s degree, 5 years of related work experience or equivalent military experience


• Experience balancing operations leadership with external sales and relationship building


• Experience with process improvement


• Able to multitask and prioritize work with excellent organizational skills


• Experience managing in an LTL environment


• Solid analytical skills-problem solving skills to improve multiple metrics to hit the budget


• Exceptional leadership, communication, presentation and administrative skills


• Experence in sales or sales leadership


• Experience managing P&L

About the Senior Service Center Manager job

Pay, benefits and more:

• Competitive compensation package


• Full health insurance benefits available on day one


• Life and disability insurance


• Earn up to 15 days of PTO during your first year of employment


• 9 paid Company holidays


• 401(k) option with company match


• Education assistance


• Opportunity to participate in a Company incentive compensation plan


• Opportunity to purchase XPO stock twice per year at a discounted rate through weekly payroll deductions


• Company vehicle provided based on service center class size

What you\'ll do on a typical day:

• Supervise and lead all service center employees; oversee timekeeping, payroll administration, personnel changes, and ongoing coaching, discipline, training, and development of your staff.


• Own and achieve P&L goals for the service center, including attaining Key Performance Indicators (KPIs)


• Lead your supervisory team to plan and attain daily and long term labor goals to ensure budget, service and quality goals are achieved. Ensure, teach, coach and train to ensure that quality and service goals are achieved; address any deviations from standard.


• Provide information frequently to all employees about service center productivity and company policies and procedures


• Conduct regular team meetings to promote engagement, review productivity, safety, and service, and performance, communicate operational updates, and address questions or concerns


• Research, monitor and implement all opportunities to cut costs and improve efficiencies


• Support sales-driven growth by ensuring operational execution meets customer requirements, addressing service gaps, and identifying opportunities to improve yield and profitability


• Partner with Sales to drive revenue growth and retain key business by participating in customer visits, translating customer needs into operational plans, resolving service issues impacting key accounts, and supporting new business onboarding while executing local strategies to strengthen customer relationships


• Develop relationships and engage with the top 10-15 local, revenue-driving customer accounts


• Promote and enforce safe and clean facility and equipment through adherence to safety and housekeeping practices/procedures, regular safety briefings, timely training completion, and strict adherence to driver and vehicle DOT compliance, OSHA standards, hazardous materials handling requirements, and environmental regulations, taking immediate action to correct unsafe behaviors and conditions


• Hold the team accountable to route proper documentation and oversee procedure control for hazardous material shipments


• Comply with all applicable laws/regulations as well as all company policies/procedures


• Lead the \"Self-Assessment\" process to verify adherence to all service center operational processes and standards through recurring compliance checkpoints

Senior Service Center Managers are required to:

• Frequently lift up to 50 lbs. and occasionally greater than 75 lbs


• Reach (including above your head), bend, climb, push, pull, twist, squat and kneel


• Walk and stand for extended periods on a loading dock that is not climate-controlled and may be slippery


• Work outdoors in inclement weather


• Work non-traditional hours including overnight and occasional weekend hours

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.

We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-­employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review XPO's candidate privacy statement here .