Senior Manager, Sales Operations & Revenue Analytics New Malden, MA

Outer Bio; Malden (MA); Remote; USD 120,000 - 190,000; Full time

Job summary

Outer Biosciences is seeking a Senior Manager, Sales Operations & Revenue Analytics to scale the company’s CRM, design deal processes, and build the revenue forecast and pricing framework for research partnerships with pharma, biotech, and beauty companies.

The role collaborates closely with business development, R&D, project management, and finance. It’s a senior individual contributor role and is remote, US-based, reporting to the EVP, Commercial.

Qualifications

• Bachelor’s degree in business, finance, economics, science or related quantitative field.
• 5+ years in sales operations, revenue operations, or commercial operations, ideally in CRO/science services/life science tools or selling into beauty/personal care.
• Experience building sales or revenue ops from the ground up, including process, CRM, forecasting & reporting.
• Hands-on Salesforce Administrator certification with configuration experience.
• Advanced modeling skills in Excel/Google Sheets; SQL or BI tools a plus.
• Ability to partner with scientists and translate technical work into commercial processes.

Responsibilities

• Scale Outer Bio’s CRM into the system used by the commercial team, including pipelines, workflows, integrations, and dashboards.
• Design and document the sales and revenue operations playbook with deal stages, definitions, and processes for scoping, proposing, and contracting studies and partnerships.
• Build and maintain bookings and revenue forecast connected to study milestones, capacity, and tissue supply.
• Develop pricing and quoting tools for studies and partnerships; track margin by study and customer.
• Segment target markets across pharma, biotech, and beauty; build target-account lists for BD efforts.
• Produce monthly commercial reporting and board-ready revenue metrics; explain variance to plan.
• Support live opportunities with account research, proposals, pricing, and contract terms.
• Establish the commercial operating rhythm and onboarding/tools/compensation plans for future hires.

Skills

CRM design

Salesforce Admin

Forecasting

Excel modeling

SQL/BI tools

Cross-functional collaboration

Executive communication

Education

Bachelor’s degree in business, finance, economics, science

Tools

Salesforce

BI tools

Job description

Company Overview:

Outer Biosciences’ mission is to improve human skin health by discovering and developing novel bioactives that are more effective and safer than anything available today. Founded by a scientific team with deep experience in engineering advanced organ systems, our fully integrated technology platform combines complex, long-lasting, clinically relevant ex vivo skin models with multimodal data analysis and predictive machine learning. Company overview here .

Role Overview:

Outer Biosciences is seeking a Senior Manager, Sales Operations & Revenue Analytics, to build the sales and revenue operations playbook that will support the company’s growing research partnerships with pharmaceutical, biotech, and beauty companies. This role is responsible for scaling our CRM, designing a deal process that fits how research studies are scoped and contracted, building the company’s first revenue forecast and pricing framework, and creating the reporting leadership relies on. The role works closely with business development, R&D, project management, and finance. The ideal candidate has built sales or revenue operations from the ground up and enjoys hands-on work in a fast-growing scientific company. This is a senior individual contributor role and a remote, US-based position. This person will report directly to the EVP, Commercial.

Key Responsibilities:

• Scale Outer Bio’s existing CRM into the system the commercial team runs on, including pipelines, workflows, integrations, and dashboards
• Design and document the sales and revenue operations playbook, including deal stages, definitions, and processes for scoping, proposing, and contracting research studies and partnerships
• Build and maintain the company’s bookings and revenue forecast, connected to study milestones, laboratory capacity, and tissue supply
• Develop pricing and quoting tools for research studies and partnerships, and track margin by study and customer
• Segment target markets across pharma, biotech, and beauty, and build target-account lists to focus business development efforts
• Produce monthly commercial reporting and board-ready revenue metrics, and explain variance to plan
• Support live opportunities with account research, proposals, pricing, and contract terms
• Establish the commercial operating rhythm, and prepare the onboarding, tools, and compensation plans future sales hires will use

Qualifications and Skills

• Minimum Education: Bachelor’s degree in business, finance, economics, science, or a related quantitative discipline.
• Minimum of 5 years of relevant experience in sales operations, revenue operations, or commercial operations, ideally at a CRO, scientific services, or life science tools company, or selling into beauty and personal care.
• Proven experience building sales or revenue operations from the ground up, including process, CRM, forecasting, and reporting
• A hands-on builder with Salesforce Administrator certification and experience configuring objects, fields, flows, validation rules, and permission sets
• Advanced modeling skills in Excel or Google Sheets; experience with SQL or a BI tool is a plus
• Ability to partner with scientists and translate technical work into clear commercial processes
• Excellent written, verbal, and executive communication skills
• Highly productive and resourceful, thrives in dynamic environments, and works effectively both independently and in a group

We are deeply committed to diversity, equality, and inclusion in all its forms and practices. As a company we promote inclusion and desire to work with people from all walks of life. As we grow our team, we strive to be the change we want to see. If your experience is somewhat different from what we’ve described and you believe you can bring value and contribute to the role, we’d be honored to learn more about you.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Outer Bio’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.