Senior Manager, Sales Operations

PROCEPT BioRobotics; San Jose (CA); On-site; USD 193,000 - 227,000; Full time

Job summary

PROCEPT BioRobotics is seeking a Sr. Manager, Sales Operations to scale its commercial operations as the business grows. You will lead forecasting, territory planning, incentive compensation, CRM optimization, and analytics to drive performance.

The ideal candidate combines strategic thinking with hands-on execution and will partner with Sales, Finance, Marketing and HR to build scalable processes and governance for US and global expansion.

Qualifications

• Bachelor’s degree in Business, Finance, Analytics, Economics, or related field.
• Experience in Sales Operations or Commercial Analytics with leadership exposure.
• Strong communication and stakeholder management skills.

Responsibilities

• Lead the Sales Operations function and manage employees and consultants.
• Provide strategic insights to improve sales execution and performance.
• Partner with Sales, Marketing, Finance, HR, Legal and IT for priorities.
• Build scalable processes and governance for growth and visibility.
• Develop dashboards, KPIs, and reports for leadership.

Skills

Strategic thinking

Analytical reasoning

Cross-functional collaboration

Communication

Change management

Education

Bachelor’s degree in Business/Finance/Analytics

Tools

Salesforce

Tableau

Power BI

Job description

Company Overview

Embark on an enriching journey with PROCEPT BioRobotics, where our vision, mission, and values guide everything we do as a company. At PROCEPT, we put the patient first in everything we do and are committed to revolutionizing treatment for benign prostatic hyperplasia (BPH, otherwise known as prostate gland enlargement) through innovation in surgical robotics. As our company succeeds and grows, we improve the quality of life of patients, provide more effective treatment options for surgeons, uphold the trust of our shareholders. That starts with a commitment to our People with a focus on creating an evolving landscape for your career, brimming with transformative opportunities that provide continuous career growth opportunities.

Company Overview

Embark on an enriching journey with PROCEPT BioRobotics, where our vision, mission, and values guide everything we do as a company. At PROCEPT, we put the patient first in everything we do and are committed to revolutionizing treatment for benign prostatic hyperplasia (BPH, otherwise known as prostate gland enlargement) through innovation in surgical robotics. As our company succeeds and grows, we improve the quality of life of patients, provide more effective treatment options for surgeons, uphold the trust of our shareholders. That starts with a commitment to our People with a focus on creating an evolving landscape for your career, brimming with transformative opportunities that provide continuous career growth opportunities.

Understanding PROCEPT's Culture

At PROCEPT, we believe every person matters. Every employee, every patient, every caregiver. Because we are here to create a revolution, and we believe in doing that by innovating everywhere with pathological optimism. We believe in being humble and highly engaged in the work we do, while also working together seamlessly for a common goal. At Procept, curiosity, ingenuity and conviction in the power technology will transform the lives of our patients and providers.

And this doesn’t happen by accident. It starts with our live induction program that serves as an incubator for cross-functional team building, an immersion in Procept’s history, jam-packed interactive sessions with executive leadership and a crash-course in the mission and purpose of what we do. It continues with our one-of-a-kind management program designed to build the best managers in the industry, where our people managers across functions come together to exchange ideas and grow, as both managers and learners, in an environment that challenges, supports and broadens.

We are fueled by the opportunity to give people their lives back. And we believe that it begins with YOU! At Procept, we push beyond just finding a work/life balance, we strive to find a work/life blend, a professional world that you are honored and impassioned to belong to, one that you can proudly share with your family, friends, and acquaintances.

An opportunity at PROCEPT BioRobotics won’t just be about finding a job. It will be an opportunity for you to join a community devoted to making a difference in this world!

The Opportunity That Awaits You

PROCEPT BioRobotics is seeking a strategic, analytical, and execution-oriented Sr. Manager, Sales Operations to help scale and strengthen our commercial operations capabilities in support of a rapidly growing business. This individual will play a critical role in driving operational excellence across forecasting, territory planning, incentive compensation, CRM optimization, sales analytics, and commercial process improvement.

The ideal candidate brings a strong combination of strategic thinking, operational discipline, and hands‑on execution. This role requires someone who can build scalable processes, improve commercial visibility and accountability, and partner effectively with sales leadership to drive performance across the organization.

Sr. Manager, Sales Operations will serve as a key business partner to Sales Leadership, Finance, Marketing, HR, and other cross‑functional stakeholders to support data‑driven decision‑making and commercial effectiveness. This individual will also lead and develop the sales operations team while helping establish the infrastructure, governance, and operating cadence needed to support continued U.S. and global expansion.

This is a highly visible role with significant exposure to senior leadership and the opportunity to help shape the future of Sales Operations at PROCEPT. The successful candidate will bring a builder mindset, strong business acumen, analytical rigor, and a passion for creating scalable commercial infrastructure within a high‑growth environment.

Sales Operations Leadership

• Lead and develop the Sales Operations function, including direct management of full‑time employees & consultant partners, while fostering a high‑performance, service‑oriented culture.
• Serve as a trusted advisor to commercial leadership by providing strategic insights, operational support, and recommendations that that improve sales execution and drive business performance.
• Partner cross‑functionally with Sales, Marketing, Finance, HR, Legal, and IT to support execution of commercial priorities and operational initiatives.
• Build and scale sales operations infrastructure, processes, and governance to support organizational growth, field productivity, and commercial effectiveness. Drive operational rigor, accountability, and continuous improvement across forecasting, pipeline management, CRM utilization, territory management, and performance reporting.
• Establish operating cadences, KPIs, and business rhythms that improve visibility, accountability, and execution across the commercial organization.
• Identify opportunities to streamline workflows, improve data quality, and reduce manual processes through automation and systems optimization.
• Support change management initiatives that improve adoption of commercial tools, processes, and operational best practices across the sales organization.

Sales Compensation & Incentive Management

• Lead administration and optimization of U.S. and Global sales compensation plans, including quota management, commissions, and performance reporting.
• Partner with Finance, HR, and Sales Leadership to design, implement, and communicate effective incentive compensation programs aligned to business objectives.
• Ensure accuracy and integrity of compensation data, reporting, and payout processes.
• Evaluate compensation plan effectiveness and recommend enhancements to drive sales performance and organizational alignment.
• Establish clear documentation, controls, and processes to support scalability and compliance.

Territory Planning & Commercial Strategy

• Lead territory design, alignment, and optimization initiatives utilizing internal performance data and third‑party market intelligence.
• Partner with Sales Leadership on annual quota setting, capacity planning, and organizational modeling.
• Maintain account segmentation, customer targeting strategies, and market opportunity analysis.
• Support strategic planning initiatives by analyzing market trends, procedural adoption, capital placements, and commercial performance metrics.

Process Optimization

• Lead ongoing optimization and governance of sales operations support systems.
• Identify opportunities to streamline workflows, automate reporting, and improve data quality and operational efficiency.
• Establish and document standardized sales operations processes and best practices.
• Drive adoption of tools, dashboards, and operational processes across the commercial organization.
• Partner with IT and business stakeholders to support system enhancements, integrations, and commercial technology initiatives.

Sales Analytics & Business Insights

• Develop and deliver executive‑level dashboards, KPIs, and reporting to monitor sales performance, and operational effectiveness.
• Translate complex data into actionable insights and recommendations for senior leadership.
• Partner with commercial stakeholders to identify growth opportunities, operational risks, and performance improvement initiatives.
• Lead analysis of sales productivity, procedural trends, market penetration, and customer adoption metrics.
• Support board‑level and executive presentations with accurate and insightful commercial analytics.

The Qualifications We Need You To Possess

• Bachelor’s degree in Business, Finance, Analytics, Economics, or related field.
• 7–10 years of progressive experience in Sales Operations, Commercial Operations, Business Analytics, Finance, or related roles.
• 2+ years of people leadership or demonstrated experience leading cross‑functional initiatives and mentoring team members.
• Strong experience with sales compensation administration, territory planning, analytics and CRM management.
• Familiarity with sales compensation platforms and forecasting tools.
• Advanced analytical and problem‑solving skills with strong proficiency in Excel and data analysis.
• Ability to synthesize large datasets into clear, actionable business insights.
• Excellent communication and stakeholder management skills with the ability to influence across all levels of the organization.
• Highly organized with strong attention to detail and the ability to manage multiple priorities in a fast‑paced environment.
• Proven ability to drive process improvements and implement scalable operational solutions.

The Qualifications We’d Like You To Possess

• Experience working with Salesforce.com and commercial analytics platforms.
• Experience with data visualization and BI tools such as Tableau or Power BI.
• Experience in medical device, healthcare, life sciences, or capital equipment sales environments.
• Experience supporting global commercial organizations.
• Interest in innovative surgical technologies and improving patient outcomes.

Pay Range For This Role

$192,960 to $227,010