Senior Manager, Sales Operations

Parexel; Augusta (ME); Remote; USD 120,000 - 150,000; Full time

Benefits offered by this job

Health, Vision & Dental Insurance

Tuition Reimbursement

Vacation/Holiday/Sick Time

Flexible Spending & Health Savings

Work/Life Balance

401(k) with Company match

Pet Insurance

Job summary

Parexel seeks a Senior Manager, Global Commercial Operations and Enablement, fully remote in the United States. You will lead sales operations processes, CRM governance, and a global enablement strategy across Inside Sales and MBD teams, partnering with marketing and cross‑functional stakeholders to drive growth and efficiency.

This role emphasizes data‑driven decision making using Power BI/Tableau, deployment of enablement programs, and optimization of platforms like Highspot and Gong Engage to

Qualifications

• Bachelor's degree in Business, Life Sciences, Marketing, Communications, or related field.
• 6-8 years in sales operations, commercial enablement, or business development within CRO/life sciences.
• Designing and implementing sales operations processes and enablement programs.
• Proficiency in Salesforce CRM, including pipeline management and reporting.
• Experience with Highspot.
• Familiarity with LinkedIn Sales Navigator, Zymewire, Citeline, and Pitchbook.
• Proficiency in MS Office/365 including Excel, PowerPoint, and Teams.
• Strong project management and organizational skills with ability to manage multiple priorities.
• Effective verbal and written communication with senior stakeholders.

Responsibilities

• Design, implement, and continuously improve sales operations processes and CRM governance (Salesforce).
• Develop and execute a global sales enablement strategy for Inside Sales and MBD teams.
• Lead development and execution of MBD Inside Sales outreach campaigns.
• Partner with Marketing to align events with sales support and pipeline goals.
• Analyze sales data using Power BI and Tableau to support leadership decisions.
• Serve as primary contact for commercial operations and enablement needs across global teams.
• Design and deliver onboarding and ongoing training for Inside Sales and MBD members.
• Manage sales enablement platforms (Highspot) and engagement tools (Gong Engage).

Skills

Sales operations

CRM management

Enablement strategy

Cross-functional collaboration

Stakeholder communication

Education

Bachelor's degree in Business, Life Sciences, Marketing, Communications, or a related field

Master's degree or MBA

Tools

Salesforce CRM

Highspot

LinkedIn Sales Navigator

Zymewire

Citeline

Pitchbook

Power BI

Tableau

PowerPoint

Excel

Job description

US Home Based

About Parexel

Parexel is a leading global clinical development partner delivering insights-driven clinical and consulting solutions to the life sciences industry. With 22,000+ employees worldwide, we partner with biopharmaceutical companies and research sites to design and deliver patient-focused clinical trials that broaden access and make research a care option for anyone, anywhere.

We work with focus, agility, and shared purpose -- moving with urgency to address patient needs and accelerate the delivery of new therapies. We embrace bold thinking, adapt quickly to change, and continually raise the bar for the speed and quality of clinical research. We are expanding our team and seeking talented individuals to help drive industry-leading innovation, With Heart(R).

About the Role

We are seeking a Senior Manager, Global Commercial Operations and Enablement, to join our team in a remote capacity. As a Senior Manager, Global Commercial Operations and Enablement, you will drive operational excellence and strategic enablement across our global Inside Sales and commercial teams. This role is essential to advancing our commercial effectiveness, supporting business development objectives, and enabling our teams to deliver exceptional client value. You'll serve as the operational and strategic backbone of our Inside Sales organization, partnering with cross‑functional teams to design and execute processes, campaigns, and enablement programs that accelerate business growth.

You'll join a fast‑paced, growth‑oriented environment focused on making a meaningful impact through sales operations optimization, global enablement strategy, and commercial campaign execution. With diverse teams and continuous learning opportunities, the Senior Manager, Global Commercial Operations and Enablement can explore career paths and expand skills across commercial strategy and operations.

Key Responsibilities

• Design, implement, and continuously improve sales operations processes and CRM governance (Salesforce) to ensure data integrity, pipeline visibility, and adoption across the global Inside Sales organization

• Develop and execute a comprehensive global sales enablement strategy that equips Inside Sales and MBD teams with the skills, tools, content, and processes needed to engage effectively with biotech and pharmaceutical clients

• Lead the development and execution of MBD Inside Sales outreach campaigns, including prospecting, nurture, and re‑engagement campaigns, utilizing intelligence platforms such as LinkedIn Sales Navigator, Zymewire, Citeline, and Pitchbook

• Partner with Marketing to align MBD Inside Sales support with corporate events and conferences, coordinating pre‑event, on‑site, and post‑event activities to convert event participation into qualified meetings and pipeline opportunities

• Analyze sales performance data and generate actionable insights using tools such as Power BI and Tableau to support commercial leadership decision‑making and drive continuous improvement

• Serve as a primary point of contact for commercial operations and enablement needs, building and maintaining effective working relationships with the Global Head of Inside Sales, regional directors, commercial leadership, and marketing teams

• Design and deliver onboarding and ongoing training programs for Inside Sales and MBD team members, ensuring alignment between enablement content and go‑to‑market strategy

• Manage and optimize sales enablement platforms (e.g., Highspot) and sales engagement automation tools (e.g., Gong Engage) to support enablement initiatives and campaign execution

Candidate Profile

You’ll thrive in this role if you bring:

• Expertise in sales operations, CRM management, and commercial enablement strategy

• Experience designing and executing sales processes, campaigns, and enablement programs that drive measurable business results

• Strong proficiency with Salesforce, sales enablement platforms, and commercial intelligence tools

• Proven ability to collaborate across functions and communicate clearly with senior stakeholders

• Strategic thinking balanced with hands‑on execution capability and attention to detail

• Comfort working in a global, matrixed environment with the ability to manage multiple priorities simultaneously

• Understanding of the CRO and life sciences commercial landscape, including biotech and pharmaceutical client segments

Required Qualifications

• Bachelor's degree in Business, Life Sciences, Marketing, Communications, or a related field

• Minimum 6-8 years of experience in sales operations, commercial enablement, or business development within a CRO, life sciences, or related professional services environment

• Demonstrated experience designing and implementing sales operations processes and enablement programs

• Proficiency in Salesforce CRM, including pipeline management, reporting, and administration

• Experience with sales enablement platforms such as Highspot

• Familiarity with commercial intelligence platforms including LinkedIn Sales Navigator, Zymewire, Citeline, and Pitchbook

• Proficiency in MS Office/365 including Excel, PowerPoint, and Teams

• Strong project management and organizational skills with the ability to manage multiple priorities simultaneously

• Effective verbal and written communication skills, including the ability to present to senior stakeholders

Preferred Qualifications

• Master's degree or MBA

• Relevant certifications in sales enablement, CRM administration, or project management (e.g., Salesforce Administrator Certification, PMP)

• Working knowledge of sales engagement automation tools such as SalesLoft and/or Gong

• Prior people management or team leadership experience

• Knowledge of the CRO industry and clinical development services landscape

• Experience planning and managing industry events and conferences in a commercial context

Benefits and Compensation

• Health, Vision & Dental Insurance

• Tuition Reimbursement

• Vacation/Holiday/Sick Time

• Flexible Spending & Health Savings Accounts

• Work/Life Balance

• 401(k) with Company match

• Pet Insurance

For a complete list of benefits, please visit www.parexel.com/us-benefits.

The potential base pay range for this role is $120K - 150K. The actual salary offered may vary within this range based on several factors, including the position and level offered, skills, education, training, experience, professional achievements, and location.

Some roles may also be eligible for additional incentives, bonuses, or other compensation programs. Our Talent Acquisition team will provide details on applicable bonus plans or incentive structures for eligible positions.

We offer a comprehensive benefits package to eligible employees, which includes paid time off, a 401(k) match, life insurance, health insurance, and additional benefit offerings in accordance with the terms of our applicable plans.

We believe in flexibility, growth, and creating space for people to do their best work. Join us and be part of a team where your contributions help shape the future of clinical research.

#LI-REMOTE

EEO Disclaimer

Parexel is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to legally protected status, which in the US includes race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.