Senior Manager - Risk & Reputation

Samsung Electronics; Plano (TX); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

401(k)

Employee Purchase Program

Tuition Assistance

Paid Time Off

Wellness Incentives

MBO bonus eligibility

Job summary

Samsung Electronics America, Inc. seeks a Senior Manager of Risk & Reputation to advance the US media strategy and protect the brand’s trust in the market.

You will lead crisis response, monitor trends, and provide strategic guidance to executives, coordinating with internal stakeholders and external media partners. Role requires deep experience in crisis management, media relations and governance, with the ability to train executives and craft data-driven communications.

Qualifications

• Bachelor’s degree in Communications, Public Relations, Journalism, or a related field.
• 8+ years of relevant experience in risk management, corporate communications, journalism or a related field.
• Experience working directly with journalists and editors.
• Experience writing PR materials (press releases, pitch decks, story development).
• Experience managing PR agencies and technology vendors.
• Experience optimizing technology to improve media measurement tools.
• Experience collaborating with executives on large-scale issues.
• Experience designing training for executives and SEA employees.
• Experience with crisis management and governance for PR/Media support.

Responsibilities

• Lead multi-year strategy to evolve SEA’s reputational risk and crisis management program.
• Provide advisory support to executives in response to national media stories and crises.
• Collaborate with stakeholders to monitor external trends affecting the company’s reputation.
• Educate US and non-US executives on crisis management and communications.
• Analyse media landscape and advise on executive engagement with media.
• Drive data-driven media strategies and lead key SEA Corporate Communications projects.
• Coordinate executive media training and governance for messaging consistency.
• Develop media insights reports to bolster PR efforts.
• Lead crisis response planning and timely stakeholder communication.
• Guide on reputation management aligned with corporate objectives.
• Conduct regular risk assessments for senior leadership decisions.

Skills

Crisis management

Media relations

Strategic thinking

Executive communications

Project management

Education

Bachelor’s degree in Communications, Public Relations, Journalism, or related field

Tools

Media monitoring tools

Press release distribution platforms

Job description

Position Summary

This role is not eligible for immigration sponsorship

Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd.
To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.

Role and Responsibilities

SEA is seeking a Senior Manager of Risk & Reputation to join our Corporate Communications team. The primary role of the Senior Manager, Risk & Reputation is to help execute a US-media strategy which will enhance Samsung’s position as a leading and trusted brand in the U.S. by increasing the profile and positive sentiment towards our brand. The Senior Manager must think proactively about potential threats on the horizon, not just in the present, which can negatively impact our brand. They must demonstrate confidence, even in a crisis situation. The Senior Manager will report directly to the Director of Risk & Reputation and will be a key player on a specialized team that takes strategic action against threats to our brand and anticipating risks to our reputation in the U.S.

Key Responsibilities

• Lead a multi-year strategy to evolve SEA’s reputational risk and crisis management program. The Senior Manager will provide their expertise on key issues and deliver advisory support to our executives in response to national media stories, monitoring global brand risks, and delivering in-depth situational reports and executive coverage reports on crisis response.
• Collaborate with internal stakeholders to monitor and analyze external trends and issues that could impact the company’s reputation.
• Educate non-US executives on crisis management and crisis communications.
• Analyze the media landscape and provide strategic advisory support to our executives on engaging with the media. In addition, the Senior Manager will drive our data-driven strategy with the domestic and international media. Drive and lead key projects and activities to support SEA Corporate Communications such as writing press releases, press interviews, Samsung Spotlight moments (i.e. CES, Unpacked, etc.)
• Facilitate executive-level coaching on our media policies, questions and answers, engaging with media, and ensure continuity across messages by SEA speakers.
• Designing intelligence reports that can bolster information for the PR community that heavily engage with the media, developing media insights report.
• Lead crisis management efforts by coordinating response plans and ensuring timely communication with key stakeholders.
• Provide strategic guidance on reputation management initiatives to align with corporate objectives.
• Conduct regular risk assessments and report findings to senior leadership for informed decision-making

Skills and Qualifications

Minimum Qualifications

• Bachelor’s degree, Communications, Public Relations, Journalism, or a related field.
• Minimum of 8+ years of relevant experience in risk management, corporate communications, journalism or a related field.
• Experience working directly with journalists, editors, and members of the media
• Experience writing PR materials (e.g. press releases, pitch decks, story development)
• Experience managing PR agencies and technology vendors
• Experience optimizing technology to continually improve the effectiveness of the media measurement tools
• Experience collaborating and leading discussions on handling large scale issues with executives
• Experience designing training for all levels - Executives, leaders and SEA employees
• Experience with crisis management, understanding key risks, developing objectives and a strategy for addressing the risks and leading teams to a desired outcome.
• Experience developing a communication strategy (i.e. intake sessions with VPs and above, advance planning for key events, media training, etc.) and establishing a governance process for managing requests from executives for PR/Media support.

#LI-RL2

Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/

Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/

• Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 12 months), Paid Time Off, Student Loan Program (after 12 months), Wellness Incentives, and many more.
• In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

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