Senior Manager, Quality Engineer

Aurora; Coppell (TX); On-site; USD 178,000 - 285,000; Full time

Benefits offered by this job

Annual bonus

Equity compensation

Benefits

Job summary

Aurora is seeking a Field Quality Senior Manager to establish and lead the Field Quality function within Safety Case & Quality Management. Drive fleet-level quality, RCCA tracking, and governance for field issues across Hardware, Software, and Operations.

You will build and mentor Field Quality Engineers/Technicians, own dashboards and data tooling, and collaborate across teams to improve fleet reliability and issue resolution.

Qualifications

• Bachelor's degree in Engineering, Quality, Systems Engineering, or related field; Master's degree is a plus.
• Minimum 10 years' experience in quality, field reliability, or related roles with increasing leadership responsibility.
• Demonstrated experience with RCCA methodologies (8D, 5-Why) and corrective action systems (FMEA).
• Strong data-analysis skills; familiarity with dashboards, telemetry, and field-data systems.
• Practical experience coordinating Hardware and Software investigations with Operations/Service in a fleet environment.
• Excellent stakeholder management, written and verbal communication, and ability to influence across teams.
• Proven ability to develop processes, RASIC definitions, and governing playbooks for cross-functional programs.
• Familiarity with ISO 9001 and audits; experience with Jira, dashboards, and Python desirable.

Responsibilities

• Establish and lead the Field Quality function to evaluate fleet issues and track RCCA lifecycles from detection through closure.
• Define scope, roles, and responsibilities (RASIC) for Field Quality activities and maintain the master Field Quality Playbook.
• Build and manage a team of Field Quality Engineers and Field Quality Technicians (hire and mentor as needed).
• Own Field Quality dashboard and field-data tooling; define metrics, KPIs, and reporting to monitor fleet health.
• Triage fleet issues, classify failures, and coordinate cross-functional investigations with Hardware, Software, Operations, and Service.
• Drive RCCA processes (8D, 5-Why); ensure timely CAPA assignment, verification, and closure.
• Coordinate escalation paths and serve as primary DRI for field-quality Go/No-Go and launch readiness.
• Collaborate with PM, Engineering, and Service to plan risk, rollout strategies, and sign-offs.
• Develop and maintain documentation, workflows, and training for consistent execution across locations.
• Use lean problem-solving and data-driven methods to identify top fleet issues and drive improvement.
• Represent Field Quality in reviews and audits; support ISO 9001 integration; mentor staff.

Skills

RCCA methodologies

Cross-functional leadership

Data analysis

Telemetry dashboards

Stakeholder management

Process development

Jira

Python (desirable)

Education

Bachelor's degree in Engineering/Quality/Systems

Master's degree is a plus

Tools

Jira

Data visualization

Python

Job description

Who We Are

Aurora's mission is to deliver the benefits of self-driving technology safely, quickly, and broadly.

The Aurora Driver will create a new era in mobility and logistics, one that will bring a safer, more efficient, and more accessible future to everyone. At Aurora, you will tackle massively complex problems alongside other passionate, intelligent individuals, growing as an expert while expanding your knowledge. For the latest news from Aurora, visit aurora.tech or follow us on LinkedIn.

What We Are Looking For

We are seeking an experienced Field Quality Senior Manager to establish and lead the new Field Quality function within the Safety Case & Quality Management team. This role will own fleet-level quality evaluation, root-cause corrective action (RCCA) tracking, and the development of processes, tooling, and governance for field issue management across Hardware, Software, and Operations. The successful candidate will build and grow a team of Field Quality Engineers and Technicians, drive cross-functional alignment, and deliver measurable improvements in fleet reliability and issue resolution.

In this role you will

• Establish and lead the Field Quality function to evaluate fleet issues, prioritize actions, and track RCCA lifecycles from detection through closure.
• Define scope, roles, and responsibilities (RASIC) for Field Quality activities and maintain the master Aurora Field Quality Playbook and governing documents.
• Build and manage a high-performing team of Field Quality Engineers and Field Quality Technicians (hire and mentor as needed).
• Own the Field Quality dashboard(s) and field-data tooling; define metrics, KPIs, and reporting to monitor fleet health and quality performance.
• Triage incoming fleet issues (telemetry alerts, field reports), classify failures, and coordinate cross-functional investigations and fixes with Hardware, Software, Operations, and Service Org stakeholders.
• Drive RCCA processes (8D, 5-Why, etc.); ensure timely assignment, verification, and closure of CAPAs and verify effectiveness through pilot or fleet validation.
• Coordinate escalation paths and predefined processes for safety- or mission-critical issues; act as primary DRI for field-quality related Go/No-Go and launch readiness concerns when required.
• Collaborate with Program Management, Engineering, and Service teams to plan and communicate risk, rollout strategies (OTA updates, field retrofits, shop repairs), and stakeholder sign-offs.
• Develop and maintain documentation, workflows, and training to ensure consistent execution across locations and teams
• Use lean problem-solving, statistical analysis, and data-driven methods to identify top fleet issues and drive continuous improvement.
• Represent Field Quality in relevant reviews, audits, and quality/regulatory assessments; support integration with ISO 9001 and other compliance activities as needed.
• Provide technical mentorship to field quality staff and support broader Quality and Safety objectives.

Required Qualifications

• Bachelor's degree in Engineering, Quality, Systems Engineering, or a related field; Master's degree is a plus.
• Minimum 10 years' experience in quality, field reliability, or related roles with increasing leadership responsibility; proven experience managing cross-functional teams.
• Demonstrated experience with RCCA methodologies and corrective action systems (8D, 5-Why, FMEA).
• Strong data-analysis skills and familiarity with dashboards, telemetry, and field-data systems to drive evidence-based decisions.
• Practical experience coordinating Hardware and Software investigations and working with Operations/Service organizations in a fleet or deployed product environment.
• Excellent stakeholder management, written and verbal communication, and ability to influence across engineering and operations teams.
• Proven ability to develop processes, RASIC definitions, and governing playbooks for complex cross-functional programs.
• Familiarity with ISO 9001 and other quality/compliance frameworks; experience preparing for internal and external audits.
• Experience with tools such as Jira, data visualization/dashboard platforms, and statistical software; scripting (Python) or data-analysis skills desirable.

Desirable Qualifications

• Experience with automotive or safety-critical standards (ISO 26262, ASPICE, IATF 16949) is advantageous.
• Prior experience leading field quality programs for fleets, OTA rollout coordination, or service operations.
• Familiarity with PLM, ERP, and incident-management tooling.

For roles based in Coppell, TX and Pittsburgh, PA: The salary range for this position is $178,000 - $285,000 per year.

Aurora's pay ranges are determined by role, level, and location. Within the range, the successful candidate's starting base pay will be determined based on factors including job-related skills, experience, qualifications, relevant education or training, and market conditions. These ranges may be modified in the future. The successful candidate will also be eligible for an annual bonus, equity compensation, and benefits.

Working at Aurora

At Aurora, we bring together extraordinarily talented and experienced people united by the strength of our values. We operate with integrity, set outrageous goals, and build a culture where we win together - all without any jerks.

We believe in-person work increases collaboration, empathy, and our ability to lead effectively. As a result, Aurorans are expected to work from the office at least 3 days per week, with some roles requiring more frequent in-office presence, up to 5 days per week, based on operational needs.

Our Careers page provides insight into what it is like to work at Aurora, and you can find all the latest updates in our Newsroom.

Our commitment to safety

At the core of everything we do is our commitment to safety. Building best-in-class self-driving technology will take time, and we believe that each employee at Aurora has a role in contributing to safety, every step of the way. Aurora expects commitment to our safety policies from every employee, and seeks candidates who take an active responsibility, can contribute to building an atmosphere of trust, and invest in the organization’s long-term success by prioritizing working safely, no matter what.

Our commitment to inclusion

Aurora considers candidates without regard to their race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, pregnancy status, parent or caregiver status, ancestry, political affiliation, veteran and/or military status, physical or mental disability, or any other status protected by federal or state law. Aurora considers qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [e-mail].

For California applicants, information collected and processed as part of your application and any job applications you choose to submit is subject to Aurora's California Employment Privacy Policy.