Senior Manager, QA & Audit – Claims Excellence

AXIS (AXIS Capital); Alpharetta (GA); Hybrid; USD 130,000 - 180,000; Full time

Benefits offered by this job

Hybrid work environment

Job summary

AXIS Capital seeks a Senior Manager, Quality Assurance and Compliance to lead the North America Claims audit and oversight programs. You will coordinate audits, drive improvements, and report results to leadership, ensuring risk controls and compliant claim handling across multiple lines.

The role requires strong technical judgment, vendor oversight experience, and the ability to translate findings into practical actions. Hybrid work arrangement and cross-functional collaboration are expected.

Qualifications

• 6–10 years in commercial P&C insurance, reinsurance, or related claims/quality roles.
• Experience auditing claims across multiple lines and with TPAs or outsourced partners.
• Ability to translate audit findings into practical improvements.

Responsibilities

• Lead NA claim handler audit program and TPA oversight audit program across lines.
• Manage end-to-end audit execution: planning, scope, sample, file collection, remediation.
• Develop dashboards and reports for leadership on audit outcomes and trends.
• Collaborate with Compliance, Legal, and Operations to strengthen controls.
• Oversee SIU/fraud deliverables and drive continuous improvement.

Skills

Audit leadership

Stakeholder management

Analytical skills

TPA/vendor oversight

Excel

PowerPoint

Education

Bachelor’s degree required; advanced degree preferred

Tools

Excel

PowerPoint

Word

Reporting tools

Job description

AXIS Capital seeks a Senior Manager, Quality Assurance and Compliance to lead the North America Claims audit and oversight programs. You will coordinate audits, drive improvements, and report results to leadership, ensuring risk controls and compliant claim handling across multiple lines.

The role requires strong technical judgment, vendor oversight experience, and the ability to translate findings into practical actions. Hybrid work arrangement and cross-functional collaboration are expected.