Senior Manager, Public Communications & Transit Strategy

City of Charlotte; Charlotte (NC); On-site; CAD 137,000 - 196,000; Full time

Job summary

The Senior Manager of Communications leads CATS’ communications and information functions, ensuring clear, accurate and timely messaging to customers, stakeholders and the community at large. Reporting to the Director of Marketing and Communications, this role develops and executes integrated communications strategies that support service delivery, build ridership and public trust.

The position oversees agency-wide public information, media relations, digital communications and internal

Qualifications

• Bachelor's degree in communications, public relations, journalism, marketing, public administration, or a related field.
• Ten years of progressively responsible experience in public communications, media relations, or public information.

Responsibilities

• Develop and implement communications strategies that support service priorities.
• Oversee media relations, including press materials and briefings.
• Coordinate internal and external communications across departments.
• Lead digital communications and multi‑channel content.
• Manage crisis communications during incidents and disruptions.

Skills

Public communications leadership

Media relations

Crisis communications

Digital communications

Cross-functional collaboration

Education

Bachelor's degree

Tools

Content Management Systems

Job description

The Senior Manager of Communications leads CATS’ communications and information functions, ensuring clear, accurate and timely messaging to customers, stakeholders and the community at large. Reporting to the Director of Marketing and Communications, this role develops and executes integrated communications strategies that support service delivery, build ridership and public trust.

The position oversees agency-wide public information, media relations, digital communications and internal