Senior Manager, Provider and Facility Contracting

hmsacareers; Honolulu (HI); Hybrid; USD 120,000 - 170,000; Full time

Job summary

HMSA is seeking a CFR Team Leader to guide and manage the contracting function within Provider Services, including oversight of staff and external vendors. The role emphasizes leadership, compliance, and strategic provider contracting.

The candidate will drive performance, ensure timely delivery, and align with HMSA's mission and regulatory requirements. Responsibilities include supervising day-to-day CFR operations, negotiating contracts, developing staff, and coordinating with Compliance,

Qualifications

• Bachelor's degree and six years of related work experience.
• Two years of previous management/supervisory experience.
• Experience with a highly regulated industry.
• Experience negotiating contracts and/or vendor/contract management.
• Communicate clearly and concisely, both verbally and in writing.
• Excellent interpersonal skills.
• Strong leadership, planning and organization skills.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook, Power Point).

Responsibilities

• Lead and manage the CFR team and external vendors.
• Provide direction, monitor work quality and timeliness.
• Oversee day-to-day CFR operations and personnel.
• Ensure contract records, data entry, and payment terms are accurate.
• Ensure regulatory and contractual compliance across HMSA.
• Develop provider contracting strategy and partner relationships.
• Represent Provider Services on cross-functional projects.

Skills

Leadership

Strategic thinking

Negotiation

Communication

Project management

Interpersonal skills

Analytical skills

Team development

Microsoft Office

Vendor management

Education

Bachelor's degree

Tools

eVIPs

Contract management systems

Job description

1. Manage CFR Team
   
   • You are responsible for leading and managing the contracting function in Provider Services and overseeing the work of the employees in the CFR department as well as outside contracted vendors. These responsibilities include, but are not limited to, the following:
   • Leadership. Provide direction and guidance to staff on provider issues continually reinforcing partnership and alignment to company and department values and goals. Hold staff accountable to meet commitments, including regularly monitoring and overseeing work to ensure that it is being done timely, and that the department is producing high quality work. Responsibilities also include (1) reviewing and providing guidance to staff for contract negotiations, (2) providing and/or coordinating training for Provider Services staff responsible for contracting operations, and (3) working with other HMSA departments (Compliance and Ethics, government LOBs, etc.) to ensure legal and regulatory compliance of provider contracting function within HMSA.
   • Teaming. Build and sustain a high performing provider contracting team. Attract and retain the best talent to meet current and future business needs; develop people to meet both their career goals and the company's goals.
   • Managing execution. Provide direction, delegate and remove obstacles to get work done. Plan and prioritize work to meet commitments aligned with organizational goals. Identify areas of development for direct reports and provide development opportunities; assign tasks as appropriate; review, monitor, and provide feedback for continual improvement.
   • Oversee CFR operations. Oversee and manage operations of CFR department, including
     
     • Managing the day to day operations of the department,
     • Overseeing personnel, developing and communicating performance measures, conducting periodic reviews, and determining salary changes or other increases in compensation
     • Hiring and when necessary dismissing employees for non-performance, and,
     • Managing contract management and provider contracting operations (accuracy of eVIPs contract record and data entry, system testing, accurate payment outcomes/terms, contract negotiation schedules/timelines, contract timeline ticklers, contract oversight and compliance) to mitigate risk to HMSA and ensure business continuity.
   • Compliance. Ensure provider contracts and policies considered an extension of provider contracts within the unit's scope are administered properly by HMSA, including alignment of contractual terms with claims processing, utilization management and appeals. Coordinate internally with other HMSA departments (such as Professional Reimbursement, Claims Administration, Medical Management, BCIS Configuration, Legal, Compliance, and Marketing and Communications, etc.) as needed. Includes contractual compliance to HMSA business, rules/regulations, laws, program requirement.
2. Provider Strategy
   
   • Aligned with HMSA mission, vision, values and provider strategy, responsible
     for participating in the development, support and implementation of HMSA's overall provider strategy, including contracting strategy as to hospitals and negotiated and facility contracting. This includes, but is not limited to the following:
   • Close participation in various corporate strategy initiatives touching providers, including ACO and other value based arrangements, payment transformation and strategic vendor or quasi-provider relationships.
   • Ensure that staff responsible for negotiated and facility contracting are informed and aligned with corporate strategy and initiatives.
   • Identify the need for, and coordinate the development of, new contracts and new contracting strategies as required by the ever changing needs of the provider community and HMSA's strategic and tactical initiatives
3. Provider Partnership
   • Aligned with HMSA mission, vision, values and provider strategy, responsible
     for developing and maintaining partnerships with strategic provider partners.
   • This includes, but is not limited to the following:
     
     • Conducting provider contracting negotiations.
     • Developing and maintaining positive working relationships with hospital administrators, financial management staff, physician organization leadership, and quality improvement staff.
     • Representing Provider Services on cross-functional projects and teams.
     • As needed, work directly on corporate initiatives including strategic provider initiatives, provide guidance on contract matters to supervisors or other operational staff, including training to new project stakeholders and other employees in contracting practices and procedures.
4. Perform all other miscellaneous responsibilities and duties as assigned or directed.

#LI-Hybrid

1. Bachelor's degree and six years of related work experience, or an equivalent combination of education and work experience.
2. Two years of previous management/supervisory experience.
3. Experience with a highly regulated industry.
4. Experience negotiating contracts and/or vendor/contract management.
5. Communicate clearly and concisely, both verbally and in writing. Establish and maintain effective working relationships with those contacted in the course of work.
6. Excellent interpersonal skills.
7. Strong analytical skills.
8. Strong leadership skills.
9. Strong planning and organization skills.
10. Excellent supervisory/management skills.
11. Excellent leadership skills.
12. Basic knowledge of Microsoft Office applications. Including but not limited to Word, Excel, Outlook, and Power Point.