Senior Manager - Property Operations

Hines; Chicago (IL); On-site; USD 121,000 - 164,000; Full time

Job summary

Hines is seeking a Senior Manager - Property Operations to support geographies, continents, and funds with property operations, risk identification, and compliance reviews. The role partners with senior leadership to develop standards, programs, policies, and reporting.

The position involves budgeting, contract coordination, training, and cross-functional collaboration to maintain quality and drive operational excellence across a global real estate portfolio. Travel is required.

Qualifications

• Bachelor’s degree required or related field with extensive experience in operations.
• 10+ years of property management experience or equivalent.
• Ability to guide and direct others in operations and develop policies.

Responsibilities

• Execute a resource role to assist properties, regions, and central management with day-to-day challenges, emergencies, and strategic issues.
• Maintain product quality and continuity across the Firm.
• Research new technologies for real estate as requested by leadership.
• Develop and manage the department’s annual budget, including recoveries and variance explanations.
• Develop and maintain contractor relations on a national basis.
• Coordinate with Legal to update or negotiate contract documents with vendors.
• Develop and deliver property operations guidance to meet building needs.
• Conduct operations assessments following standards and best practices.
• Provide support to geographies on property management and operations matters.

Skills

Property management

Education

Bachelor’s degree in business administration or related field

10+ years of property management experience

Job description

Overview

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company's esteemed annual list of the World's Most Innovative Companies, as well as recognition as one of U.S. News & World Report's Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

Responsibilities

As a Senior Manager - Property Operations with Hines, you will be responsible for providing support to the geographies, continental structures, and funds across Hines in business activities that may be impacted by property operations. This position conducts on-site assessments to identify risk at the property level and to evaluate compliance with operations standards while providing training and support to employees. This position is a senior partner in the development of operations standards, programs, policies, and reporting requirements to be recommended to executive management. Responsibilities include, but are not limited to:

• Execute a resource role to assist properties, regions, and central management with day-to-day challenges, emergencies, and strategic issues and opportunities encountered in delivering Hines management services globally.

• Assume a role in maintaining appropriate product quality and continuity across the Firm.

• Support and participate in research of new technologies for real estate as requested by the Senior Managing Director - Property Operations.

• Participate in the preparation and management of the department’s annual budget, including recoveries and variance explanations.

• Develop and maintain contractor relations on a national basis.

• Coordinate with Hines Legal to update, review, or negotiate contract-related documents and correspondence between various national vendors.

• Develop and deliver property operations guidance as requested to meet the Firm’s building management and operation’s needs.

• Conduct operations assessments of properties in accordance with Hines's standards, industry best practices, and scheduling.

• Serve as a resource in the assessment and further development of continental property management personnel.

• Provide support to the geographies on property management and operations matters, inclusive of new developments, acquisitions, or third-party management projects.

• Provide guidance and support for Hines property management required reporting.

• Participate in the development and recommendation for policies or programs consistent with the Firm’s business objectives.

• Collaborate with the Learning and Development department to develop and maintain property management training materials.

• Represent property management operations within the various internal Hines projects and teams.

• Travel as required to meet position responsibilities.

• Provide emergency or crisis support to the regions/properties.

• Represent Hines in select business, community, and industry organizations and groups.

• Assume and deliver on Subject Matter Expertise responsibilities as requested by the Senior Managing Director - Property Operations.

• Execute on additional responsibilities assigned by the Senior Managing Director - Property Operations.

• May engage with other Central Departments for the development of programs or to co-support the regions/properties.

• May collaborate with Central Engineering in the development of cross discipline programs.

• May engage in supporting operational business activity in foreign countries.

• May engage in special projects and programs related to changes in the industry or related technologies.

• May develop and recommend, where appropriate, additional benchmark/historical performance measures.

Qualifications

Minimum Requirements include:

• Bachelor’s degree in business administration or related field from an accredited institution.
• 10+ years of property management experience or related degree and practical experience to reach equivalent.
• Share experience and knowledge to guide and direct others in operations as appropriate.
• Exchange ideas, information, and opinions with others to formulate policies and programs and/or arrive jointly at decisions, conclusions, or solutions.
• Maintain a calm demeanor in emergency situations.
• Establish a cooperative working atmosphere among staff.
• Apply principles of rational systems to solve problems and deal with a variety of variables in situations where only limited standardization exists.
• Interpret a variety of instructions furnished in written, oral, diagrammatic or schedule form.
• Prepare business correspondence, presentations, summaries, and reports using prescribed format and conforming to all rules of punctuation, grammar, diction, and style.
• Demonstrate a working knowledge of the Firm’s resources and standards.
• Speak effectively before an audience with confidence.
• Read newspapers, periodicals, journals, manuals, financial reports, and legal documents regularly.
• Analyze data to discover facts and/or develop knowledge, concepts, or interpretations.
• Use technology proficiently, as may be required to fulfill position responsibilities.
• Chicago Compensation: $121,300 - 163,800

Closing

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion of assets across such property types as living, office, retail, mixed-use, logistics and life science projects - all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company's prestigious annual list of the World's Most Innovative Companies for 2024. Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

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