Hospitality-Driven Property Manager

Hines; Northern (KY); Hybrid; USD 122,000 - 152,000; Full time

Job summary

Hines is seeking a Property Manager to oversee day-to-day operations of the property, blending hospitality with real estate expertise to deliver exceptional tenant experiences. You will manage owners and investors relationships, lead a cross-functional team, and drive annual budgeting and leasing strategies.

The role emphasizes maintaining a top-tier asset, ensuring safety, and delivering outstanding service across a fast-paced environment. 95% indoor work, 5% outdoor, with on-call readiness.

Qualifications

• Bachelor’s degree from an accredited institution required (preferably with a focus on business administration, hospitality, real estate, or in a related field).
• 5+ years of related management experience.
• Financial experience including P&L responsibility, budgetary oversight, cost analysis, and management of service contracts and arrears.
• Proficiency in Microsoft Office software.
• Successful completion of the Hines Property Management Training Program or equivalent real estate knowledge.
• Passion for working with people and leading with a hospitality mindset.
• High degree of emotional intelligence with proven ability to think creatively in all job responsibilities.
• Experience leading a multi-layered team.
• Solution-oriented with strong organizational, analytical and project management skills.
• Maintain composure and professionalism at all times.
• Excellent interpersonal, verbal, and written communication skills utilizing proper punctuation, grammar, diction, and style.
• Eager to be a part of a fast-paced and dynamic work environment.
• Takes initiative and is a proactive leader always focused on continuous improvement.
• Work indoors approximately 95% of the time and outdoors 5% of the time.
• Use olfactory, auditory, and visual senses to inspect building(s) and detect emergency alarms.
• On occasion, perform physical inspections of the property which may include climbing up and down stairs or accessing restrictive openings.
• Ability to lift up to 25lbs.
• Though occurrences are rare, be accessible 24 hours a day in case of an emergency and perform on-site operations management during natural disasters.
• Transfer properties and work overtime as business needs deem appropriate.
• Compensation: $121,500 - $151,700

Responsibilities

• Ensure seamless day-to-day operations of the property with a primary focus on maintaining the asset while enhancing client and tenant experience.
• Communicate with and manage relationships of top owners, investors, and key stakeholders.
• Lead a cross-functional team, including third-party service providers, in delivering Hines’ Hospitality Standards.
• Develop the Annual Business Plan and Operating Budget for the property.
• Support marketing and leasing strategies for current and prospective tenants.
• Oversee facility maintenance, security, parking, housekeeping and adherence to budget.
• Ensure compliance with government, industry, regional and company programs, objectives and policies.
• Maintain property engagement and service offerings aligned with service standards.

Education

Bachelor’s degree

Job description

Hines is seeking a Property Manager to oversee day-to-day operations of the property, blending hospitality with real estate expertise to deliver exceptional tenant experiences. You will manage owners and investors relationships, lead a cross-functional team, and drive annual budgeting and leasing strategies.

The role emphasizes maintaining a top-tier asset, ensuring safety, and delivering outstanding service across a fast-paced environment. 95% indoor work, 5% outdoor, with on-call readiness.