Senior Manager, Project Support – Global Attraction Programs

Universal Orlando Resort; Orlando (FL); On-site; USD 120,000 - 160,000; Full time

Job summary

Universal Orlando Resort is seeking a Senior Manager, Project Support - GAP to drive the global vision for project processes, SOP documentation, and compliance across all capital project delivery within UDX.

You will lead stakeholder integration across Design, Development, and Delivery, develop dashboards and reporting platforms, and facilitate risk management and process improvements to support GAP initiatives.

Qualifications

• Bachelor’s degree in applicable technical field required.
• Advanced Degree preferred.
• 7+ years’ experience in direct theme park technical/engineering roles or related field.

Responsibilities

• Ensure strategies and SOPs align with GAP’s Charter, Mission, and Vision.
• Lead stakeholder integration across Design, Development, and Delivery.
• Develop dashboards, schedules, and reporting platforms for GAP.
• Facilitate risk management and continuous improvement initiatives.

Education

Bachelor’s degree in applicable technical field

Advanced Degree

Job description

JOB SUMMARY

The Senior Manager, Project Support - GAP facilitates the strategic global vision for departmental/project processes, compliance, training, and SOP documentation within the GAP division. This position provides integration, analytical, decision and communication support to drive alignment on behalf of the key stakeholders throughout the project lifecycle. In addition to leading GAP’s strategic processes, the Senior Manager, Project Support - GAP leads stakeholder integration for all levels of Design, Development, and Delivery across all lines of business within Universal Destinations & Experiences (UDX) to deliver key metrics related to documentation for the delivery of capital projects.

MAJOR RESPONSIBILITIES

• Ensure strategies and implementation plans align with GAP’s Charter, Mission, and Vision. Institutes best-practice procedures and documentation. Prepare Standard Operating Procedures (SOPs) and GOP across all project management processes. Assist the Director in development of the Long-Range Plans (LRP) for GAP by analyzing several data sources including IBE (Rockwell: Install, Base Evaluation), Maximo, Guest Experience & Analytics, GSAT, Quality Control Reports, PMWeb, etc. Manage the integration and data analysis the Venue Sustainability Evaluation (VSE). Partner with stakeholders to fulfill VSE requirements. Facilitate the establishment of venue baselines for Reliability, Operations, and critical component use rates in contribution to VSE activities. Facilitate training of internal/external stakeholders and teams regarding safety, documentation, processes, systems, and project management.
• Implement audits, and quality control processes to support project management acquiring all documentation and deliverables.
• Provide support to Finance, Legal and other Project related teams to identify best practices, optimization, and functionality. Identify areas of concern and opportunities for improvement. Facilitate the implementation of new policies, and availability in the interviewing process for staffing.
• Build and develop process improvement tools to support the GAP organization, utilizing existing resources and identifying new resources for continuous improvement. Develop dashboards, schedules, and reporting platforms.
• Facilitate comprehensive risk management plan, utilizing scalable planning methods in anticipation for project risks and opportunities.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.

EDUCATION

• Bachelor’s degree in applicable technical field required
• Advanced Degree preferred

EXPERIENCE

• 7+ years’ experience in direct theme park specific technical/engineering roles required or similar experience in related technical field
• Or equivalent combination of experience and education

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal Orlando Resort. Here you can.

Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2026 Universal Studios. All rights reserved. EOE