Senior Manager, Program Wireless Networks Sales, Operation & Deployment

Samsung Electronics America, Inc.; Kansas; Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision coverage

401(k)

Employee Purchase Program

Tuition Assistance

Paid Time Off

Job summary

Samsung Electronics America is seeking an experienced program manager to drive wireless network deployments and customer engagements. The role focuses on coordinating sales, deployment activities, and program oversight across 4G/5G RAN and core networks, delivering quotes, proposals, and strategic solutions.

The candidate will develop deep client relationships, educate customers on Samsung processes, and lead cross-functional alignment with sales, engineering, and logistics to ensure successful

Qualifications

• 12+ years of experience in a customer-facing or program-management role in telecom or mobile networks.
• PMP certification preferred or 10+ years with a bachelor’s degree.
• Strong understanding of 5G, vRAN, network orchestration and related technologies.
• Ability to analyze, interpret and present project materials to stakeholders; thrives in a dynamic cross-functional environment.

Responsibilities

• Act as customer liaison for sales and deployment activities from quoting to project close.
• Program manage deployment of 4G/5G RAN and core network solutions, leveraging prior programs.
• Lead creation of complex service quotes, proposals, and RFIs.
• Develop and maintain relationships within the customer’s organization; identify opportunities for growth.
• Support face-to-face feature and product roadmap meetings to ensure customer knowledge and satisfaction.

Skills

Project planning

Team collaboration

Creative problem solving

Stakeholder management

Negotiation

Presentation skills

Proposal design

Cross-functional leadership

Education

Bachelor's degree in a related field

PMP certification (preferred)

Job description

Position Summary

This role is not eligible for immigration sponsorship Samsung Electronics America (SEA) is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. Across each of these areas, our work drives innovation, economic growth and workforce opportunity in the United States. For nearly five decades, Samsung has been at the forefront of technological advancements, investing over $100 billion and creating more than 20,000 jobs nationwide. Our mission? To integrate cutting‑edge products, services, and AI technology to deliver smarter, sustainable, and more connected experiences that empower people to live better. As a wholly owned subsidiary of Samsung Electronics Co., Ltd., SEA offers opportunities to work alongside global visionary thinkers and innovators who are passionate about making a difference. Explore the exciting opportunities at Samsung Electronics America and discover how you can make an impact. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.

If you have ambitions to be a part of a Best in Class organization, Samsung’s Wireless Networks team is the place to be. The role of the Wireless Networks Team is to support our carrier customers through our innovative technology roadmap. The dynamic culture at Samsung offers both great challenge and great reward. If you want to work among the very best talent in the industry, working on the most innovative products in the world, Samsung is the right choice.

Essential Duties and Responsibilities

• Act as customer liaison for both sales and deployment activities, managing everything from initial quoting and PO generation to project acceptance, final project true-ups and reimbursement tracking.
• Responsible for managing and completing complex project activities as assigned by the Director of Samsung’s Customer Account Team.
• Program manage the deployment of 4G/5G RAN and core network solutions, leveraging experience from programs like the Viaero Rip & Replace to drive efficiencies, manage resources and ensure timely collections.
• Lead the creation of complex service quotes, proposals, and responses to customer RFIs (Request for Information), drawing on deep experience in developing quote-generating scripts and managing program financials.
• Develop and maintain deep relationships within the customer’s organization. Educate the customer on Samsung processes, identify pain points, and strategically introduce new services proposal to drive growth.
• Strategically support face‑to‑face feature and product roadmap customer meetings to ensure customer knowledge and satisfaction of Samsung’s product portfolio.
• Manage program financials, including quote and invoice tracking, reimbursement assurance (FCC), and Accounts Receivable (AR) aging analysis. Lead supply chain solutions to resolve hardware shortages and structure surplus deals.
• Design and deliver program overview presentations and health scorecards to both internal and external executive stakeholders. Lead alignment across sales, engineering, and logistics as the central point for program escalations.
• Responsible for gathering, analysis and reporting of key project performance, in order to identify risks and opportunities.
• Work closely with various support organizations, logistics, and cross‑functional teams from SEA and Samsung HQ to achieve successful new solution rollouts for customers and develop cohesive reporting capabilities across project execution.

Success Criteria

Technical Acumen

High level of understanding of the technical solutions related to virtualized and open RAN, 5G core, Element Management Systems, OSS Interfaces, and Network Management tools

Presentations Skills

Leverage your ability to communicate effectively with all levels of the organization as well as Samsung leadership on initiatives

Excellence Dealing with Ambiguity

Bring your experience in problem solving and ability to navigate complex organizations with pivotal shifts

Necessary Skills and Attributes

• The ability to plan, organize and prioritize multiple projects, sales and simultaneous performance objectives. Work independently in determining one’s personal work schedule to be productive.
• Work in a team environment, in order to achieve personal and team project milestones and to complete assignments within established time frames.
• Accept tasks and problems/situations that differ, requiring creativity to search for optimal solutions, when only broad and general guidelines exist for solving problems.
• The ability to utilize implied knowledge of task alternatives and to make spontaneous decisions using past experience and the guidance and/or successful experiences of others.
• Demonstrated ability to interact at multiple levels within customer organizations.
• Negotiate with and convince others, in a potentially adversarial environment, including customer directors, managers and staff with opposing views to accept/approve plans, technical and project recommendations.
• Make professional presentations in writing, through email, reports, or orally, to an audience of management and operational experience.
• Ability to achieve results within established time frames and requirements.
• Develop accurate proposals and designs to meet customer needs.

Minimum Qualifications

• 12+ years of experience in a customer-facing role within a telecom operators or major RAN OEM vendor and a PMP certification, or 10+ years of relevant experience with a bachelor’s degree in a related field.
• Demonstrated high-level understanding of technology trends in next-generation mobile networks – 5G, vRAN, Massive MIMO, network slicing, orchestration, etc.
• Must possess the ability to analyze, interpret, and present (including presentation creation) project materials to both internal and external stakeholders
• Must possess the ability to THRIVE in a highly dynamic cross-functional environment (partnership across Sales, Marketing, Engineering, Global HQ, etc.) PLUS navigate a complex customer stakeholders and business unit; Interpersonal skills with the ability to navigate an organization and manage‑via‑influence are just as paramount as the technical ability.

Preferred Qualifications

• Project management skills. PMP preferred.
• Experience interacting closely with a mobile operator as a vendor is a plus.

Benefits

Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/

Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/

Regular full-time employees (salaried or hourly) have access to benefits including:

• Medical
• Dental
• Vision
• Life Insurance
• 401(k)
• Employee Purchase Program
• Tuition Assistance (after 12 months)
• Paid Time Off
• Student Loan Program (after 12 months)
• Wellness Incentives
• and many more

In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

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Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, and network systems, and the entire semiconductor industry with our memory, system LSI, foundry, and LED solutions. Samsung is also leading in the development of the Internet of Things through, among others, our Smart Home and Digital Health initiatives. Since being established in 1969, Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth. To discover more, please visit our official newsroom at (https://news.samsung.com/global/).