Senior Manager, Program Management - Portfolio, US Card Authorizations

Capital One; Richmond (VA); On-site; USD 161,500 - 184,300; Full time

Benefits offered by this job

Comprehensive health benefits

Performance-based incentives

Inclusive workplace culture

Job summary

A major financial institution in Richmond, Virginia is seeking a strategic Program Manager to lead the Portfolio Management function. This role involves defining and refining portfolio processes and collaborating with teams across the organization. Ideal candidates will have over 5 years of experience in program management, strong skills in communication, problem-solving, and relationship-building, and familiarity with tools such as JIRA and Google Suite. Competitive salary and benefits offered.

Qualifications

• 5+ years of experience in portfolio or program management for large, complex organizations.
• At least 3 years working in an Agile environment.
• At least 2 years of experience working with technical or product teams.

Responsibilities

• Define and refine portfolio processes across the organization.
• Lead cross-departmental efforts and provide strategic direction.
• Build relationships with key stakeholders for effective portfolio practices.

Skills

Portfolio management

Strategic direction

Communication skills

Problem solving

Relationship building

Education

Bachelor’s Degree or Military Experience

Tools

JIRA

Google Suite

Microsoft Office

Job description

Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.

We are seeking a highly strategic and results-oriented Program Manager to lead the Portfolio Management function for US Card Authorizations. This role is critical in bridging the gap between strategic vision and its execution. You will be instrumental in establishing, maturing, and maintaining the governance and processes that drive effective decision-making across our entire organization.

Job Responsibilities

• Define, implement and continuously refine portfolio processes across an entire organization – making it easier for teams to work on the right things, at the right time
• Lead and support complex, cross-departmental efforts by providing strategic direction, clarity, and results
• Provide product and tech leadership with actionable insights into portfolio performance
• Build relationships and collaborate with key stakeholders to ensure portfolio practices are meeting the needs of the organization
• Lead portfolio reviews and prioritization sessions to get ahead of capacity constraints, make trade‑off decisions and ensure overall alignment
• Manage and optimize the use of Portfolio/Project tools (i.e., JIRA) to ensure data accuracy and effective reporting
• Identify strategic process and tooling gaps, then work with the organization to address gaps and optimize performance
• Partner with Ops and Product leaders to transform authorizations into a well‑oiled machine – organizing us from intake‑to‑delivery
• Gather, analyze, and report out portfolio metrics to top‑of‑house, streamlining the report process along the way

The Successful Candidate

• Is an expert in portfolio management, quickly establishing structure in dynamic, technical environments
• Seeks to be a part of diverse, inclusive team where there is an emphasis on caring for the customer, associate well‑being and fostering strong relationships
• Can strategically understand needs across multiple customers; managing expectations and connecting the dots
• Solves complex problems with sustainable solutions
• Is proactive – anticipates impediments, proactively communicates, and plans ahead of change
• Communicates effectively and efficiently across multiple levels and job families
• Scales results beyond expectations through creative solutions, outsized influence and integrated problem solving
• Can provide high‑level, strategic direction while also engaging in tactical work to accelerate progress
• Is technology fluent (or conversational) – need to be able to work in a technology world and ask great questions of product and systems engineering counterparts

Basic Qualifications

• Bachelor’s Degree or Military Experience
• At least 5 years of experience in portfolio or program management for large, complex organizations
• At least 3 years working in an Agile environment
• At least 2 years of experience working with technical or product teams
• At least 2 years of people‑management experience

Preferred Qualifications

• MBA or Master’s Degree
• 5+ years leading portfolio management for organizations that exceed 100 people
• PMP, Lean, Agile, or Six Sigma Certification
• 3+ years of people‑management experience
• 3+ years of gathering, analyzing, and reporting on data using Google Suite or Microsoft Office
• 3+ years of experience utilizing JIRA

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full‑time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part‑time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $177,700 - $202,800 for Sr Manager, Project Management

Richmond, VA: $161,500 - $184,300 for Sr Manager, Project Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance‑based incentive compensation, which may include cash bonus(es) and/or long‑term incentives (LTI). Incentives could be discretionary or non‑discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Learn more at the Capital One Careers website. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23‑A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901‑4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [e-mail].

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe, and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).