Senior Manager, Program Delivery

OCLC; Dublin (OH); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

On-site fitness center access

Cafeteria/subsidized meals on-site

Health and wellness events

Hybrid work model

Paid parental leave and adoption

Tuition reimbursement

Job summary

OCLC in the United States invites applications for a Senior Manager, Program Delivery. You will lead a team of Senior Delivery Managers and Delivery Managers, shaping strategic programs and ensuring delivery excellence across the portfolio.

You'll partner with product, engineering, and senior leadership to translate strategy into executable roadmaps, manage budgets, risks, and dashboards, and foster a high-trust, continuous-improvement culture across the organization.

Responsibilities

• Lead, coach, and develop a team of Senior Delivery Managers and Delivery Managers, including hiring, onboarding, goal setting, performance management, and career development.
• Oversee delivery across a portfolio of projects and programs of significant strategic importance to the organization, ensuring alignment with goals.
• Partner with product, engineering, and senior leadership to translate strategy into executable roadmaps, delivery plans, and investment decisions.
• Provide portfolio-level visibility through executive dashboards, status reporting, and forecasts covering progress, risks, dependencies, and benefits realization.

Job description

Together we make breakthroughs possible.At OCLC, we build technology with a purpose: to connect libraries and make knowledge accessible worldwide, because we believe that what is known must be shared. Our teams work with complex global datasets, AI and machine learning, hybrid cloud solutions, and other technologies that connect people and organizations to the information they need. We value the power of unique perspectives and experiences to unlock innovation. At OCLC, your ideas matter, whether you have two years of experience or 20. You'll learn, create, and problem-solve with technologists, product developers, librarians, researchers, marketing pros, and support teams around the world.

Why join OCLC?

OCLC is consistently recognized as a best place to work by several independent programs. We recognize and reward people and results with a comprehensive Total Rewards package. This means competitive compensation that reflects your unique contributions-performance, experience, and skills-along with exceptional benefits, including best-in-class health coverage, retirement plans with generous company contributions, and a commitment to your overall well-being.

We know the best ideas don't always happen at a desk. Take a walking meeting around our 100-acre campus or enjoy lunch on the patio. We're committed to your success-both personally and professionally. Hybrid work environment: For many roles, three days a week on-site, with occasional additional days based on business needs.

• Free use of our on-site fitness center, gym sports, group exercise classes, and game room
• Onsite catering and cafeteria subsidized by OCLC
• Health and wellness events
• Work environments with individual and team spaces and the latest technology tools
• Paid parental leave and adoption assistance
• Tuition reimbursement and Public Service Loan Forgiveness eligibility
• Company-subsidized pricing on local tickets and memberships

Join us in transforming how people everywhere access information and be part of a mission-driven team that makes a global impact.

The job details are as follows:

The Senior Manager, Program Delivery leads a team of Senior Delivery Managers and Delivery Managers and is accountable for the successful delivery of a portfolio of strategic projects and large-scale programs. This role combines people leadership with portfolio oversight: building and developing a high-performing delivery team, partnering with senior leadership to align delivery with OCLC's strategic goals, and setting the standards, practices, and governance that drive delivery excellence across the organization. The role requires advanced program and portfolio management expertise, strong executive presence, and the ability to balance strategic direction with hands-on support for complex delivery challenges.

Responsibilities

People Leadership

• Lead, coach, and develop a team of Senior Delivery Managers and Delivery Managers, including hiring, onboarding, goal setting, performance management, and career development.
• Assign delivery managers to programs and projects based on strategic priority, complexity, and individual strengths, balancing workload and capacity across the team.
• Conduct regular one-on-ones, give ongoing feedback, and create growth opportunities that build delivery expertise and leadership capability.
• Foster a collaborative, high-trust team culture that values accountability, transparency, and continuous learning.
• Serve as the escalation point for delivery managers on complex risks, issues, conflicts, and decisions.

Portfolio and Program Oversigh t

• Oversee delivery across a portfolio of projects and programs of significant strategic importance to OCLC, ensuring alignment with organizational goals and priorities.
• Partner with product, engineering, and senior leadership to translate strategy into executable roadmaps, delivery plans, and investment decisions.
• Provide portfolio-level visibility through executive dashboards, status reporting, and forecasts covering progress, risks, dependencies, and benefits realization.
• Manage cross-portfolio dependencies, resource constraints, and competing priorities, making or recommending tradeoffs as needed.
• Ensure program-level risk registers, mitigation plans, and early risk-sensing practices are in place and acted on across the team's portfolio.
• Oversee portfolio budgets, financial forecasting, external spend, and resource utilization, and report on financial performance to leadership.
• Directly lead select high-visibility or high-risk programs as needed.

Delivery Practice and Continuous Improvemen t

• Define, standardize, and evolve delivery management practices, governance, templates, and tooling across the Delivery Management team.
• Streamline work intake, planning, prioritization, and reporting processes to improve predictability and efficiency.
• Establish delivery metrics and KPIs, and use them to drive continuous improvement at the team and portfolio levels.
• Lead post-implementation reviews and